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Group 1 Toyota North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.2
2,858 Reviews
Toyota of North Austin is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Cedar Park and Leander. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our Austin Toyota Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Toyota of North Austin, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Toyota service with a shuttle service and loaners available if needed Genuine OEM Toyota parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Cedar Park, Leander, and Round Rock While we’re located in Austin, we also serve drivers from nearby locales: Round Rock, Pflugerville, Hays, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 8400 Research Blvd, Toyota of North Austin has the ultimate Toyota experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 512-458-2331 today!
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8400 Research Boulevard

Austin, TX

78758

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Showing 2,858 reviews

April 07, 2026

What. A. Nightmare. Every employee I spoke with except for the cashiers was surly and nasty. I had to call several times to check on my car and the answer More

by YuckToyotaofNorthAustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Calamore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian (very, very nasty), Jenner
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April 05, 2026

Service 5k toyota. No direction or greetings. I asked where to drop my car for scheduled service. The first words were "depends on what you want to achieve" with a flat More

by Ck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared
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April 03, 2026

Always the same 5 hours waiting with appointments for oil change , there’s no team work , if you ask somebody else nobody know each other More

by Gabrielmilla2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t want to put names , all the supervisors need to make sure people are productive
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March 27, 2026

Complete lack of communication about when my vehicle will be finished. I called twice on day one and twice on day 2 and no one ever returned my calls. My service advisor made some excuse about having to go More

by afvernetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter
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Apr 01, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for sharing your experience, and we sincerely apologize for the lack of communication during your service visit. We understand how frustrating it can be to wait for updates and have to repeatedly reach out for information regarding your vehicle. Providing timely and clear communication is an important part of our service process, and we regret that this was not your experience. This concern will be reviewed with our service management team to ensure better follow‑up moving forward. We would appreciate the opportunity to discuss this further and address your concerns directly. Please feel free to contact me, Josie Easter (Service Customer Relations) at Jeaster@group1auto.com or you may call me at 512-458-2222 x1355.

March 27, 2026

Bad service when over for oil change and asked for them to air up all my tires and they said it would be 1:30 and took them 2 hours and did not air up my tires had too leave an pick kids bad service More

by Victormora917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Buantello
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Group 1 Toyota North Austin responded

Dear Victoria, Thank you for sharing your experience, and we’re truly sorry for the inconvenience this caused. We understand how important your time is, especially when you have family obligations. While wait times can occasionally run longer than expected, we regret that your visit took longer than anticipated and that the tire pressure request was not completed. This does not reflect the level of service we aim to provide. We would appreciate the opportunity to make this right and address this directly. Please contact our service management team Josie Easter at 512-458-2222 X1355 or email Jeaster@group1auto.com, so we can follow up with you.

March 25, 2026

I need a supervisor overToyota to give me a call so I can explain to him what happened today I am very upset. What happened to me today at the dealership? More

by Fay Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zane Murphy
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Apr 01, 2026 -

Group 1 Toyota North Austin responded

Dear Fay, Thank you for reaching out and letting us know. We’re sorry to hear that you’re upset about your experience, and we understand how important it is to address your concerns promptly. A supervisor will contact you today to discuss this further. If you’re willing, providing any additional details about the issue in the meantime will help us better prepare for that conversation and assist you more effectively. You may also reach out to, Service Customer Relations, Josie Easter at Jeaster@group1auto.com or call me directly at 512-458-2222 x1355.

March 25, 2026

I brought my Corolla Cross hybrid in for service. My service advisor was Rafael, who kept me informed every step of the way. He also recommended a great spot for lunch nearby! Thank you for great ser More

by Denise Breard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Montalvo
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Mar 27, 2026 -

Group 1 Toyota North Austin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota North Austin. Please don't hesitate to reach out if there's anything additional we can do for you.

March 24, 2026

Buen servicio buenas instrucciones muy buen servicio de su personal rapidez buena localización muy buen café More

by Lalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2026 -

Group 1 Toyota North Austin responded

Hola, nos alegra mucho leer una reseña tan positiva sobre Group 1 Toyota North Austin. Esperamos poder serles de ayuda en el futuro. ¡Que tengan un buen día!

March 24, 2026

Donovan helped get me an amazing deal and took care of us the whole time we were there. 10/10 Recommend Will be a returning customer. More

by John Fanning
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donovan Barnes
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Mar 27, 2026 -

Group 1 Toyota North Austin responded

Hello John, we're happy you found Donovan to be so supportive during your experience here at Group 1 Toyota North Austin. We do hope we can be of assistance in the future. Take care!

March 24, 2026

I came in for an oil change and new windshield wipers. I arrived at 11:20 and you finished until 2pm! You never even cleaned my windshield with markings you inscribed! I will use the dealership in Cedar More

by Paulafhaake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall. This was 6yrs ago
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Mar 27, 2026 -

Group 1 Toyota North Austin responded

Dear Paula, Thank you for sharing your feedback with us. I sincerely apologize for the amount of time your recent oil change took. A 2 hour and 20 minute wait is far longer than what we consider acceptable for this service, and I understand how frustrating that must have been. I am also very sorry that the windshield service markers were not removed before returning your vehicle to you. That step should always be completed as part of our final quality-check process, and it’s clear we missed it. I appreciate you bringing this to our attention so we can address it with our team. We never want any customer to feel they need to go elsewhere for their vehicle care. While I understand why you’re disappointed, I would truly value the opportunity to regain your trust. If you are willing, please reach out to me directly at Josie Easter (service customer relations) at Jeaster@group1auto.com. Or you may call me at 512-458-2222 x1355. I’d like to review what happened in detail and make this right for you. Thank you again for your feedback—we take it seriously, and we are committed to improving.

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