Toyota of North Austin

Great Service I called the service department at 6:00pm Monday night and wanted to bring my car in Tuesday morning at 8:30am. The professional service advisor, Ange I called the service department at 6:00pm Monday night and wanted to bring my car in Tuesday morning at 8:30am. The professional service advisor, Angel, said "No Problem. We'll see you then" I arrived at 8:30am on Tuesday and was promptly greeted by a friendly face. When I told him I wanted to see Angel, he immediately let Angel know I was there. Even though Angel was assisting another customer, he acknowledged my presence and said he would be with me in just a few minutes. And, true to his word he was. This type of customer service is the rule, not the exception, at Maund Toyota. Keep up the great work! More

THIS is how car buying should be!! Our experience was awesome. We had been talking to another Toyota dealership but found that Charles Maund was THE only Toyota dealership that we cared Our experience was awesome. We had been talking to another Toyota dealership but found that Charles Maund was THE only Toyota dealership that we cared to buy from. It's a given that you are buying a quality car, but the fact that they don't just rest on those laurels, but also stress customer service, is appreciated and duly noted! Shannon Brady was great and he explained everything to us. The process was pretty straightforward. We were glad to be rid of the usual salesman card game and just talk cars. I strongly recommend this dealership and salesman, Shannon Brady. More

GOod job Jill and the team did a fine job and she was willing to get us whatever information necessary for us to make a good decision. Way to go Jill! Jill and the team did a fine job and she was willing to get us whatever information necessary for us to make a good decision. Way to go Jill! More

Great service! I went in for my 5,000-Mike maintenance check. Tgey gave a nice, clean waiting room fully equipped w/coffee, water, sodas, and tv. It was fast servi I went in for my 5,000-Mike maintenance check. Tgey gave a nice, clean waiting room fully equipped w/coffee, water, sodas, and tv. It was fast service and they have very pleasant, efficient staff! It was a good experience! More

Getting your car serviced is a breeze I have been leasing cars at Charles Maund Toyota for about 6 years now and of course always get them serviced there. As far as I can remember I've ne I have been leasing cars at Charles Maund Toyota for about 6 years now and of course always get them serviced there. As far as I can remember I've never had a bad experience with the service department. As I always wait for the car, I have spent lots of time in the waiting areas and find the one to the right of the drive through to be the quietest of the two. Its a little worn, not fancy, but its fine for an hour and if you get there by 9:00 a.m. or so there's always donuts. The service reps are unfailingly polite and I've never had to bug anyone about waiting too long for my car. All in all it makes a necessary ho-hum routine quite palatable. More

Great experience I had a truly exceptional buying experience at Charles Maund Toyota, Shannon Brady made my buying a new car a great experience. He explained all th I had a truly exceptional buying experience at Charles Maund Toyota, Shannon Brady made my buying a new car a great experience. He explained all the car features to me and connected my phone. I was so happy with my new car purchase. Thank you Shannon Brady and Charles Maund. I love my new Toyota. More

Helpful, informative, polite staff Service rep Robert (Rob), was very helpful and looked and addressed the things i wanted done to my car. He answered all my questions and made sure i Service rep Robert (Rob), was very helpful and looked and addressed the things i wanted done to my car. He answered all my questions and made sure i was happy with the service provided. More

KP is a great man to work with. Checkin in and getting work done on my Sienna was a breeze with KP. He answered my questions, called me when he said he would, did not try to oversel Checkin in and getting work done on my Sienna was a breeze with KP. He answered my questions, called me when he said he would, did not try to oversell services and paid attention to detail. The car was ready for pick up when he said it would be. More

Great experience! My salesman and the finance manager were able to get me the car I wanted at the price I wanted, and at the payment I could afford. Definately a new e My salesman and the finance manager were able to get me the car I wanted at the price I wanted, and at the payment I could afford. Definately a new experience for me at a car dealership! More

Mailia says Japan said tires are good I had a great easy sale for Mailia, I picked a car online and she delivered it next day. They received retail so they were happy. Referred her two I had a great easy sale for Mailia, I picked a car online and she delivered it next day. They received retail so they were happy. Referred her two clients and bought two trucks in two years from Charles Maund. They brought the car to me and I questioned the tires, well a week later 300 miles I have a wheel issue that was not their fault. I had the tires looked at because I really didn't think they were good when Mailia dropped off the car. I was told they have about 3000 miles on them. I called same day and was told Japan sets the certified criteria. Not them. Well Charles Maund made a decision to sell to a good client who gave them $150,000 in sales in two year "worn" tires. This was a used car so I overlooked the tear in tint and worn leather. But the tires I questioned was to much. I asked for customer service they waited four days and wanted to see the tires. They could have asked that on day one I would have had Discount Tire hold them. Bad Bad Company. I hope the $500 you saved by screwing your best client will hurt your company. Karma will happen Mailia. More