Toyota Direct - Service Center

When I pulled into the staging garage, the individual checking me in didn’t see me drive in, but when I was checking in for service he told me it looked like I needed a front wheel alignment. My 4Runner checking me in didn’t see me drive in, but when I was checking in for service he told me it looked like I needed a front wheel alignment. My 4Runner is just under a 1.5 years old with only 16K miles, tires appear to be fine and the vehicle doesn’t pull or drive abnormally so how he came to that conclusion is a mystery to me and of course its not covered under warranty. In addition, when I made the appointment, which is another issue - I requested to have a squeaky noise from my back looked at while having my oil changed. No mention at the time I checked in about my original request - I was so disappointed regarding the recommendation for the wheel alignment I didn’t mentioned the issue. Doubtful I will be using this dealership for service in the future. Finally I elected to have my oil change every 5k miles, which I know I have to pay out of pocket since Toyota only covers oil changes @ 10k (which I obviously disagree with), I can’t believe it cost $90 for a oil change!!! I was please with the timing of the oil change - right around 1 hour, which I thing is average for a car dealership. More

I always receive friendly, professional service! Easy to schedule and location is good. I trust their work. Easy to schedule and location is good. I trust their work. More

Good service ,thank you I like Toyota I will buy car again one Toyota .thanks again one Toyota .thanks More

Service went well. I did ask Justin to have the technician reset the display panel always show total vehicle mileage and I noticed after I left that the display was no I did ask Justin to have the technician reset the display panel always show total vehicle mileage and I noticed after I left that the display was not showing total mileage after setting the cruise control More

Mr. Clifford Williams was delightful to work with. Friendly and helpful, no pressure, just professional. Friendly and helpful, no pressure, just professional. More

Chris Grossman, who I have been going to for years, had to call off the day of my appointment. I was standing at Chris’s desk and Randy so professionally and courteously came and informed me Chris would no to call off the day of my appointment. I was standing at Chris’s desk and Randy so professionally and courteously came and informed me Chris would not be in. Randy said he would be happy to assist me and get me checked in. He was excellent, kind, very efficient. Great job! Chris has been, is, shall continue to be my STELLER/OUTSTANDING/ABOVE AND BEYOND go to person, and I will absolutely keep coming back, but Randy was excellent. More

Last service took too long (5 days) and was very expensive as usual with Toyota Direct. expensive as usual with Toyota Direct. More

I was driving the day after my service and used my windshield washer fluid. Immediately after the warning came on that it was low. They are supposed to top off all fluids and tell you you they do. It windshield washer fluid. Immediately after the warning came on that it was low. They are supposed to top off all fluids and tell you you they do. It makes me wonder what else wasnt done if this simple thing wasnt. More

Prompt check in and very comfortable waiting area. Service time seemed to be quick. Staff was great. Service time seemed to be quick. Staff was great. More

Good prices, good salesmanship. I got a good deal for my trade in and even got accessories for my truck. Would definitely recommend come back again I got a good deal for my trade in and even got accessories for my truck. Would definitely recommend come back again More