Toyota Direct - Service Center

I believe in Toyota I rate the dealership overall as excellent. The service dept. is great about getting your car in and they always seem to follow through with service a I rate the dealership overall as excellent. The service dept. is great about getting your car in and they always seem to follow through with service and follow up after service is complete. I've owned 6 Toyota vehicles and bought three of the six at this dealership. I always have used this service department. I have also bought parts and used the body shop there. The results have always been positive. More

Great service, Comfortable waiting area! In for the airbag recall, comfortable wait, had parking brake adjusted while there, was kept informed of progress. I'll go back for service and repai In for the airbag recall, comfortable wait, had parking brake adjusted while there, was kept informed of progress. I'll go back for service and repairs for sure. More

Affordable, great quality service I purchased my Corolla at Toyota Direct 11 years ago and have service it there since then. I appreciate their having reduced the charge for their oil I purchased my Corolla at Toyota Direct 11 years ago and have service it there since then. I appreciate their having reduced the charge for their oil change, making it more affordable. Frankly, I would not risk taking my car anywhere else for service, when it can be done with the original parts and expertise of the mechanics at Toyota Direct. More

Courteous I purchased my Toyota from Toyota Direct and have been going back for services every since. My experience with the service department has always bee I purchased my Toyota from Toyota Direct and have been going back for services every since. My experience with the service department has always been pleasant. More

Great job and very professional I have been going to Toyota direct morse rd since I came here in Columbus. It's about 2yrs now, never have any complains or unsatisfaction I will reco I have been going to Toyota direct morse rd since I came here in Columbus. It's about 2yrs now, never have any complains or unsatisfaction I will recommend any body to go to this place auto care. More

Consistently wonderful From my initial interaction with the Sales/Financing team to my follow up interactions with service/support teams I have had nothing but overall posit From my initial interaction with the Sales/Financing team to my follow up interactions with service/support teams I have had nothing but overall positive experiences with the Toyota Direct family. More

SERVICE DEPARTMENT/ NEW CAR SALES The service department is ok. I just got a oil change. The only thing they missed was they didn't put a new oil change sticker on my windshield. I ha The service department is ok. I just got a oil change. The only thing they missed was they didn't put a new oil change sticker on my windshield. I hate to name names but I think that Chris Grossman tries to act nice but come across as a big phony. I really don't like him and don't like to deal with him. I have purchase two cars from them but not anymore. My first experience in 2005 was fine and no problems but I believe their sales dept. has gone downhill. I am looking for a new car now and when I was getting my oil change though about walking over and looking at the new cars but I didn't do it. I just didn't even want to walk into that area. I will get oil changes but that's about it with this dealership. More

brake job savings of $225 over monroe muffler/brake With my coupon I saved over $225 for my rear brake job which was a complete service, including replacement pads and machined turned rotors, from the O With my coupon I saved over $225 for my rear brake job which was a complete service, including replacement pads and machined turned rotors, from the OEM Dealer with OEM parts and OEM dealership expertise, quality, warranty and experience. The aftermarket parts provider, Monroe muffler/brakes was charging the same non-coupon OEM dealership prices, which makes no sense as far as a best value comparison, as well as competition concerns for Monroe Muffler/Brake. Why would anyone have their car serviced anywhere other than the OEM dealership if the pricing was equal ? Thankfully, in my case I was able to take advantage of a Toyota Direct coupon that enabled me to save so much money. Kudos to Toyota Directs' Dennis Friermood for his excellent customer service abilities. More

Sloppy Shift Knob It took a few tries to diagnose what was causing the shifter in my FJ Cruiser 6-speed to become sloppy. After some self-diagnosing via FJ Cruiser foru It took a few tries to diagnose what was causing the shifter in my FJ Cruiser 6-speed to become sloppy. After some self-diagnosing via FJ Cruiser forum I asked the technician to remove and repair the shifter. . The repair was quite unorthodox in that instead of replacing the shifter with a new one that would eventually fail (design flaw) they accepted my proposal to repair the problem with a more permanent solution (using a two pat epoxy to replace a worn rubber bushing). All the while they gave me a ride to and from work. I've very happy with the repair though I'm disappointed about some stains on the passenger seats. More

Customer Service I have been a customer of Toyota Direct (both car sales and collision repair) and anytime I have not felt satisfied or had an issue, they were quick t I have been a customer of Toyota Direct (both car sales and collision repair) and anytime I have not felt satisfied or had an issue, they were quick to help fine a resolution that was fair and that kept me coming back. I have purchased two new cars and one used car - and have had three major collision repairs on three others over the years. I will keep coming back as long as the customer service stays high. Prices are all pretty comparable when you shop but know where you're buying and how they will treat you when you're not just buying a new car! More