Toyota Direct - Service Center

As usual, the service at your garage is top-notch. Always get friendly and professional accommodations. Info from rep is concise and suggestive, but not pushy or intimidating. Always get friendly and professional accommodations. Info from rep is concise and suggestive, but not pushy or intimidating. More

It was over 2 hours for an oil change. They put a sticker in the window for 5000 miles when it should be 10000. Also, the date to come back as early as February, 2025. They put a sticker in the window for 5000 miles when it should be 10000. Also, the date to come back as early as February, 2025. More

Toyota installed my headlight incorrectly. It took me multiple appointments to fix it. So very frustrating. It took me multiple appointments to fix it. So very frustrating. More

Jeremy did a great job making sure I understood what was going on with my car. going on with my car. More

They were able to accommodate my schedule. Got me in and done in great time and even showed me how to use a Toyota accessory. Got me in and done in great time and even showed me how to use a Toyota accessory. More

Toyota direct service department is very lousy and unprofessional. Never going there for the service again. unprofessional. Never going there for the service again. More

My waiting time was minimal, and the representative was very helpful, courteous,and informed me. very helpful, courteous,and informed me. More

I was not notified while waiting and went to another employee to find out if my car was done. Isstou said oh I forgot . employee to find out if my car was done. Isstou said oh I forgot . More

I'm concerned with the changes at the Service Dept. I don't see the experienced (and probably higher paid) service people that once were there. I sat next to a middle aged customer who told me how he I don't see the experienced (and probably higher paid) service people that once were there. I sat next to a middle aged customer who told me how he'd been a long time customer there and he was not getting the same quality as he had previously. The service area looks nicer but I'm leery. As a widow, I don't have my husband to call and advise me and this makes me very nervous returning to your location. I always get my hybrid Camry serviced as recommended by the messages i receive, at your location. Not sure of my next step. I'm very disappointed. More

Great place in and out quick. The staff was great as well ...Thank you so much! The staff was great as well ...Thank you so much! More