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Toyota Direct - Service Center

Columbus, OH

4.2
404 Reviews

404 Reviews of Toyota Direct - Service Center

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October 21, 2024

They did a great job repairing my car and clearly communicated all the necessary repairs with status updates. More

by shellyg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Good service. Friendly staff. Quick and easy, and thorough job. I will be using them again. More

by kevinmason55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sayre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2024

They check you in and never call you back, I never heard from my service advisor, and when I called back to see if my vehicle was done, he had "left early for the day" Also the female who took my call, spok More

by rkhouri1201
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Deppen
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

Convenient location, Karly was very helpful and kindly found answers to all of my questions More

by susienl
Recommend Dealer
Yes
Employees Worked With
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

It was good, very quick repair. It was a little pricey but that’s the price you pay for quick and effective labor. My tire pressure light did come on after it was fixed. More

by kira sharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

Love the remodel job. Now if you could lower the price of repairs that would be great. More

by shills009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

Overall good service but the service technician, after completing his inspection, recommended replacing my front rotors when the only thing that was necessary was replacing the brake pads. My husband easi More

by marcy.kotting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have no record of the employees who worked with me.
October 18, 2024

Great every time we take our vehicles in! They are trustworthy, loyal and do a great job! More

by briangkessler14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

Quick and easy service. Great customer service. Always a great experience coming to Toyota Direct! More

by nickpanzeca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2024

great service and place to buy a new truck need better snakes for waiting area More

by willie144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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