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Toyota Direct - Service Center

Columbus, OH

4.1
952 Reviews

952 Reviews of Toyota Direct - Service Center

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July 28, 2025

Even when I bought our toyota in other dealer , the poeple here if professional and the Spanish language is the key for us . More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2025

Meets expectations and excellent customer experience. My daughter looks forward to a service date so that she can enjoy the waiting room. More

by tzmeddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashiqur Rahman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

From Millie to Tony all great customer service. Is worth to drive 12 minutes more to get a car service More

by mendezw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rondon, Millie
July 23, 2025

Friendly, professional staff, in a clean environment. Very thorough and efficient service department. Would recommend to friends. More

by Steve S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sayre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Addison Brobst
July 23, 2025

Great service. They always deliver. Would recommend to anyone wanting to service their Toyota. Very well run. More

by whit9292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2025

did not explain the price of anything beforehand! i did not know some of the things done were optional. came out with a $500 bill! More

by cllimbert3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Cottone
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2025

They got oil all over my drivers side inside door, I had to clean it off. They spilled oil onto my underhood. Expected way better. More

by gnec1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2025

Don't care about their customers only care about getting their money. Won't go back for anything other than oil change More

by lisafries11
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember their names
July 18, 2025

Chris Grossman and his team are great! Always take care of my Sienna thank you More

by marlanenibert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

The are very efficient in their work and take it seriously enough that I have trust in them. More

by eligotbeans
Recommend Dealer
Yes
Employees Worked With
Mackenzie
1
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