Back

Toyota Direct - Service Center

Columbus, OH

4.1
917 Reviews

917 Reviews of Toyota Direct - Service Center

Sort by
July 04, 2025

Staff was knowledgeable and explained work needed very clearly. Work was completed in a timely manner. Very satisfied More

by pretkow1058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Went there for an oil change and a tire rotation done in a respectable amount of time a complete thorough job More

by jamesdiorio30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

My service tech Paris Anthony was great. The wait was not bad with the snacks available. More

by tlwatk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paris Anthony
July 03, 2025

Tired of needless upsells by the service writers. I have a brand new 700 miles on the vehicle. It must have been sold to me with the condition. Very frustrating More

by sharky614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parris
July 02, 2025

...one of the best run service departments in the country: quick, efficient, and the best part, free (with the extended service contract!) More

by ajp0743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Maggie was fantastic. Answered questions and kept me updated all with a smile! Highly recommended. More

by road123321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Ok but need more things in the break room- more control of the tvs maybe some free stuff More

by albrycht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

The assistant was informative. Pleased with the service.. It was easy to make appointment. Pleased. More

by hirutmengesha
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Employees are efficient and efficient! I don’t like you telling me how many words to write. More

by jsdecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

Very nice and easy appointment. No problems and rep was efficient and polite, Waite time was good. Much better experience than previous visit. More

by rcrane0102
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parris Hampton
1
...