Toyota Direct

The deal was relatively easy to work, and Taye was great as a salesman. One of the simplest and quickest car purchases I’ve ever made. I recommend them. as a salesman. One of the simplest and quickest car purchases I’ve ever made. I recommend them. More

Excellent staff particularly Mr. Chad nice and comfortable waiting and treat aria. I wish you could hade outside car wash. Chad nice and comfortable waiting and treat aria. I wish you could hade outside car wash. More

Lots of vehicles to test drive on the lot. Thomas and Taye were very personable and knowledgeable. Thomas and Taye were very personable and knowledgeable. More

Came in specifically for just the battery recall fix and complementary tire rotation due on tires I bought there and inspection. Without even looking at the car Chuck (as in the past when I've requested I d complementary tire rotation due on tires I bought there and inspection. Without even looking at the car Chuck (as in the past when I've requested I don't want him to check me in, yet you don't really get a choice when you pull in) said I needed services I didn't want and did refuse one and later left msg on phone I needed a new battery also and they didn't even wipe off the connection to the new battery and left leaves inside and tires appear low even though I asked for a check, but last time they told me I can't check them myself and need to get a wheel alignment every year to keep warranty/road hazard on tires even though I only have 25k miles on a 2014 Rav-4. Told Chuck I didn't bother bringing in the coupon I was sent in mail from Toyota Direct since I didn't think it would be over $100 for a synthetic oil change so he finally agreed to give me 10% off, but when came to pick up car it wasn't applied and charged me for the tire rotation which the girl had no idea how to fix when I asked to look at the bill (which I think is a crime that I always had to ask Chuck to see the bill Before they make you pay). Thank goodness a guy at the end came and told her how to correct bill. Feel like unless I can specifically get a check-in person like Mindy Hill (who helped me get my tire replaced after 4 previous visits when the light came on, yet they couldn't find anything wrong with tire, yet when I luckily was there the "tire guy" spotted it without even taking tire off rim there was a nail in the tire), when I make my appt. and only deal with a service person who truly gives "service and explanations since you no longer get a technician check up report--which is also wrong in my opinion, not to mention did away with the car wash) I likely won't be back for minor appts. More

Took a lot longer for a first service that was just tire rotation and checking fluid levels rotation and checking fluid levels More

I made an appointment to come in, but it seemed like our service took longer than expected. I noticed that other customers who arrived after us were being served sooner. Jonathan was very helpful during our service took longer than expected. I noticed that other customers who arrived after us were being served sooner. Jonathan was very helpful during our visit, and I appreciate his efforts. However, we felt that the overall customer service experience could have been improved. More

It was good. I went for oil change I got it done and left. The gentleman helped me is helpful. I went for oil change I got it done and left. The gentleman helped me is helpful. More

Communication was bad and I am not sure they found the true root problem!! Was back in 2 extra times!! true root problem!! Was back in 2 extra times!! More

sounded like justin was interested in actually looking at my tundra concerns, when he called to say he thinks its a common issue with the transmition. i asked him to drive it to make sure he was seeing my is my tundra concerns, when he called to say he thinks its a common issue with the transmition. i asked him to drive it to make sure he was seeing my issue. i left tundra for 2 weeks, he called and said it was ready he could do nothing. i came and picked up truck and when i got home the invoice shows he drove it a total of 7 miles! did it even leave the lot? i drove 2 trucks 74 miles 1 way for service twice and i don't think i was served very well at all. this truck never had an issue untill it had 3000 miles on it. i've been complaining since then. i probably spent 75 dollars in gas to come there for nothing ! no not happy chris hamlin More

Cordial greeting. First time servicing new car here that was purchased at another dealership. Took longer than expected for the initial routine service. First time servicing new car here that was purchased at another dealership. Took longer than expected for the initial routine service. More