Toyota City

I had a wonderful experience at DCH Toyota City. I worked with April, and I'm disappointed that her name isn't listed for me to check off, I really want to make sure she benefits from this review. Ap worked with April, and I'm disappointed that her name isn't listed for me to check off, I really want to make sure she benefits from this review. April was the exact opposite of what I would have expected in a "used" car sales representative. She was warm, friendly, genuine, and honest. She did not make me feel pressured at all. I went in because I had seen a 2008 Yaris on Cars.com that I really liked and wanted to test drive it. She worked with her managers to make arrangements that would help me to feel comfortable and not pressured. It all made me want to purchase the car even more, honestly. Every step of the way, I felt truly cared for, like I was more than just a dollar sign (and not even a very big dollar sign!). When I made the decision to take the plunge and take on my first ever car payment, Luis worked with me and made the process smoother. Again, he did not push higher payments on me. He explained the pros and cons of all the different warranty options and recommended a "happy medium" package. Then, he helped me to build my own package and gave me tips on getting the most. Frank was also a big part of the process for me. He made sure my paperwork was processed when I'd been told it was too busy and I'd have to wait, and when it was discovered that a belt needed to be replaced in the yaris before I could take it home, he gave me a loaner car for the night - a 2013 corolla. I really have no complaints at all, and I can't wait to send any and every one I know who is looking for a car to DCH, and April. :-) More

I found DCH on the web when I was looking for a certified pre-owned RAV4, looking for low mileage and a great price. I found exactly what I was looking for. Neil Sarrubbo was really helpful and friendly, m pre-owned RAV4, looking for low mileage and a great price. I found exactly what I was looking for. Neil Sarrubbo was really helpful and friendly, made the test-drive very pleasant. He was very comfortable to work with, explained every detail, which I really needed since it is my first car purchase. The whole experience from walking into the dealership to driving away in the car the next day was great, couldn't have been easier. I would give Neil the top rating, and I would definitely recommend him to friends who are looking for a car. When I went to pick up the car, it was like new, completely detailed and clean. I felt like Neil and DCH really valued me as a customer. Thanks! More

Excellent friendly service. Great deal on my certified Toyota Highlander. Fair deal on my trade in. Knowledgeable staff great financing. Would definitely come back and recommend . Toyota Highlander. Fair deal on my trade in. Knowledgeable staff great financing. Would definitely come back and recommend . More

Hi my name is Carmelo Delbois. I would like to thank you Hi my name is Carmelo Delbois. I would like to thank you for yours effort. Rafael Mancebo and Luis Gonzalez, i feel very happy the way i was Hi my name is Carmelo Delbois. I would like to thank you for yours effort. Rafael Mancebo and Luis Gonzalez, i feel very happy the way i was treated at DCH Toyota City. I recommend any person to visit your deales. I visit your dealer on Saturday 05/11/2013, and I didn't go home with my hands empty, i like the way you work with me. thank you again to, Rafael Mancebo, Luis Gonzalez ,Tiffany Rodriguez, Robert O'connell More

I just bought a 2010 Prius from DCH Toyota. Overall, my experience was a really good one and I liked that I could do business in my home town. April was very calm, friendly and informed about the cars and experience was a really good one and I liked that I could do business in my home town. April was very calm, friendly and informed about the cars and she quickly answered all my questions and addressed all my requests. She and Bobbie both were great working with me to get a good price for the car I wanted with my trade in. I would definitely recommend them to anyone who is looking for a Toyota. I love my "new" Prius! More

You guys where great, so kind and understanding. I would recommend to visit your location to purchase a new/used car. Thank you for all your help. It was a pleasure meeting and working with all of you. recommend to visit your location to purchase a new/used car. Thank you for all your help. It was a pleasure meeting and working with all of you. More

I was very satisfied with my experience Neil and Bobby I was very satisfied with my experience Neil and Bobby is an exceptional sales consultant!!! I would definitely recommend this dealership to my fami I was very satisfied with my experience Neil and Bobby is an exceptional sales consultant!!! I would definitely recommend this dealership to my family and friends More

Bought from Toyota City before. Wasn't thinking about Toyota again; wanted to upscale it to Lexus or BMW. Stopped by anyways to see Marc Ellison who sold me previous Highlander (still have it). P about Toyota again; wanted to upscale it to Lexus or BMW. Stopped by anyways to see Marc Ellison who sold me previous Highlander (still have it). Pleasure to work with. Saw the new Avalon. Loved it. Then, compared it with Lexus ES and BMW 528xi. Had virtually all the same features (plus some - ebin is awesome). Least expensive by a bit; extended mileage warranty to be comperable to Lexus. Marc and crew there are easy to deal with, not pushy; big new service facility in Mamaroneck is great (used it with my Highlander). Didn't try to upsell me at final paperwork stage. Would recommend them. More

From start to finish, Marc made the entire process of buying my new car through DCH Toyota City absolute pleasure. His willingness to help made the experience very much stress free. Marc’s strong knowled buying my new car through DCH Toyota City absolute pleasure. His willingness to help made the experience very much stress free. Marc’s strong knowledge of the Toyota product as well as his natural ability to be a great facilitator also made me feel confident about my purchase every step of the way. Marc has us work with Luis Alvarez of the Finance Department which also offered the same helpful, friendly and no pressure service I now associate DCH Toyota City with. More

We have been dealing with Marc Ellison for years in leasing our cars through Toyota. His expertise in knowing all the ins and outs of a deal are just what we need. I would highly recommend Mr.Elliso leasing our cars through Toyota. His expertise in knowing all the ins and outs of a deal are just what we need. I would highly recommend Mr.Ellison as your sales person and also recommend the dealership. They are honest , and forthright with their comments, knowledge, etc. Will deal again with this person and dealership when next car is needed. Have always recommended Toyota products to friends and family. Service also is good when you bring car in for oil change, etc. Keep up the good work. More