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Toyota Carlsbad

Carlsbad, CA

3.4
796 Reviews

5424 Paseo Del Norte

Carlsbad, CA

92008

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796 Reviews of Toyota Carlsbad

July 07, 2016

Great place to wait! Quick service! The self serve Starbucks and fresh baked cookies are a treat. Makes bringing your car in not such a bad thing after all. Convenient work areas and wif More

by Cbadgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Jul 08, 2016 -

Toyota Carlsbad responded

Hi! Thank you sharing your experience with us! We want you to feel right at home when getting your vehicle serviced. Coffee, cookies, HGTV... what could be better!? :) We are happy to have you! Thanks again! Enjoy your weekend, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 07, 2016

Excellent service I brought my vehicle in for service and mentioned to Ryan that my sound sensor wasn't working on back up camara. He asked if button was on? I said wha More

by Heidi4321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Earhart
Jul 08, 2016 -

Toyota Carlsbad responded

Hi there!! Oh, those buttons you don't think are there! Ryan is very knowledgeable. Glad to hear it was an easy fix! Thank you so much for taking your time and leaving a review for Ryan! He will appreciate it! Enjoy your weekend, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 06, 2016

Friendly and very professional!!! sales are just great guys and very professional. They explained all the details from sales to accounting. it was less stress to buy if every details a More

by fiona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duff Joy
Jul 07, 2016 -

Toyota Carlsbad responded

Hi Fiona, Congratulations on your new car!! We are so happy to hear that your experience was friendly, informative, and non-pressured - it's exactly the kind of experience we strive to give you each time you visit. We wish you many happy years and miles! Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 06, 2016

Huge selection to choose from. Everyone made the experience very simple. I did not feel pressured.everyone was very friendly and helpful. I will refer my friends an More

by Debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy/traci
Jul 07, 2016 -

Toyota Carlsbad responded

Hi Debbie! Thank you for sharing such a kind and thoughtful review! We aim to carry the perfect car for all of our customers, and we are glad you found the perfect one for you! We will be sure to pass on your thoughts to Randy and Traci, as well. Best regards, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 06, 2016

Friendly, efficient and good value. Toyota of Carlsbad is breath of fresh air in a hectic world where many have forgotten about customer service. They are professional, nice, and do what More

by Three Sport Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar
Jul 07, 2016 -

Toyota Carlsbad responded

Hi there! Thank you very much for sending us such a great review! We are so happy Omar assisted you in upgrading your vehicle. We understand that sometimes that process can be emotional and confusing, but it's great to hear you had a hassle-free and easy experience. We wish you many happy years and miles with your new car! Warm regards, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 04, 2016

Amazing! From our first call to check on stock, thru driving the car off the lot was a wonderful experience! EVERYONE was extremely helpful and friendly. More

by Terri9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig, Mandi
Jul 06, 2016 -

Toyota Carlsbad responded

Hi there! Congratulations on your new vehicle! You came to right place-friendly and relaxed! It is awesome to hear about your experience! Thank you! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 02, 2016

Best car buying experience so far We live in Arizona and helped our son a San Diego resident with car shopping for a new car. Duff Joy was in contact with us through email and was very More

by Old man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duff joy Mandi grudek
Jul 06, 2016 -

Toyota Carlsbad responded

Hi there! Welcome to the Toyota Carlsbad family! I am very happy for you to be apart of our family too! Isn't email and other forms of technology so convenient? You didn't even have to leave Arizona to assist your son! Duff is one of the best we have here on our team. I will pass your review on to Duff and Mandi today! Thank you for taking time out of your day and leaving us your feedback!! Warm regards, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 01, 2016

Debbie's review Excellent ..offer stuff ...courteous.. promptly overall good job atmosphere delite ..over all good job.. I've never been taken care like this at any More

by Debn4kids
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 06, 2016 -

Toyota Carlsbad responded

Hi Debbie! Thank you for your feedback! It's great to hear that you were very well taken care of during your visit at our Service Department!! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 01, 2016

Great job Chien was a very knowledgeable service advisor and is very courteous and good to work with. Hope to see him again as I will be in again for servi More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chien
Jul 06, 2016 -

Toyota Carlsbad responded

Hi M! Thank you for giving Chien a shout-out! I agree he is very knowledgeable! When you are ready for your next service visit feel free to call and request Chien as your advisor. I'm sure he will be more than happy to be your go-to guy! Happy motoring, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

June 30, 2016

I had a fabulous experience at Toyota Carlsbad! My husband and I met with Fleet Manager Duff Joy. He was fantastic!!!!! Knowledgeable, friendly and best of all zero pressure or haggling. This was More

by cbadhappycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duff Joy, Aaron
Jul 06, 2016 -

Toyota Carlsbad responded

Hi there! Thank you for sharing your experience with our on-line family! Reading reviews like yours brings a big smile to my face! We strive for your experience to be smooth and haggle free! Great to hear we achieved that with you. I will share your review with Duff, Aaron, and our Management team today! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

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