Toyota Carlsbad

Waste of time What a complete waste of time. We had an awful experience with Lou Maldonado at Toyota of Carlsbad. We are returning Toyota owners. He was completely What a complete waste of time. We had an awful experience with Lou Maldonado at Toyota of Carlsbad. We are returning Toyota owners. He was completely incompetent. He dragged us along for the whole month of December. We went in several times only to find him and 4 other sales people sitting around a desk on there cell phones. Lou simple did not care and was so unorganized he has no idea what he was doing or what was going on. He would promise us a call back and he would never follow up. We had to chase him around. His number and quotes changed and we missed out on Toyota thon and several other deals that were presented to us from the telephone sales department. The manager did not take time to call us back after we complained about Lou. I am so disappointed in the lack of professionalism going on at this place. I would advise you take your business elsewhere. More

NO MORAL DEALERSHIP! Unfortunately I bought used car through them and this was my experience 1-NOT DISCLOSE MAJOR FACT ABOUT CAR 2- DID NOT EVEN BOTHER CHANGE VERY OLD Unfortunately I bought used car through them and this was my experience 1-NOT DISCLOSE MAJOR FACT ABOUT CAR 2- DID NOT EVEN BOTHER CHANGE VERY OLD BATTERY IN THE CAR THAT AFTER FEW DAYS , I HAD TO USE TOWE TRUCK AND BUY NEW BATTERY 3- ENGINE LIGHT CAME ON AFTER 2 hours PICKING UP THE CAR , WHILE IS 9Pm AT NIGHT! 4- I DISCOVER THEY TOOK SPARE TIRE AND TOOLS FROM THE CAR AND YET NOT DISCLOSE THAT IN TIME OF SALE!!! 5- TOP OF REST HANDLE WAS ON THE FLOOR, AND WHEN I QUESTIONED THAT ! ANSWER WAS NOT A BIG DEAL , NEED TO PUT IT BACK!IT WAS NIGHT TIME WHEN I WAS TEST DRIVING THE CAR 6- THAT HANDLE REPAIR IS $1000 I WAS VERY UPSET AND FELT SOOO CHEATED AND WHEN I ASKED TO TALK TO JUDY THE OWNER or WRITE EMAIL TO HER , THEY START BULLING ME AND NEVER GOT CONTACT EMAIL! AND STILL NO SOLUTION!!! Tire kit is $800, Battrie $200,Handle$1000 JUST ADD THEM UP THEY DO NOT CARE !!! JUST GET RID OF THE CARS!!! SO JUDY MAKES MORE MONEY AND GO AROUND SAY HOW GODLY SHE IS! IF I WERE HER WOULD BE SO EMBARESS OF THE WAY SHE MAKES MONEY!!! THEY DIDNT EVEN BOTHER TO GIVE ME THE LIST OF REPAIRS THEY HAVE DONE ON THE CAR JUST SEE WHO IS NEXT DUM ONE COME TO BUY A CAR!!! ADD ALL THAT PRICE PRETTY CLOSE TO NEW CAR!!! AT ONE POINT , THEY SAID BRING CAR BACK AND TRADE AND MY RESPOND NO WAY AFTER SO MANY HOURS AND SCARED AND BEING UPSET AND LIED TO , I GO DO IT ALL OVER SO THEY MAKE MORE MONEY!! I JUST WANTED THEM TO APOLOGIZE AND OWN IT!!! YET ANSWER FROM MANGER WAS WE DID NOT MAKE ENOUGH MONEY!!! THEY MAKE ME NAUSETED!!! HOW MANY OTHERS THEY DO THIS TO!!! KEEP AWAY THEY ARE DISHONEST AND CROOK!!! More

My 2015 Camry Return Lease and 2018 Camry New Lease Duff Joy, I just wanted to send you this short note to express my appreciation for the excellent service that you, David and Bob provided to me yes Duff Joy, I just wanted to send you this short note to express my appreciation for the excellent service that you, David and Bob provided to me yesterday when I returned my 2015 Camry Lease and got my new 2018 Camry Lease. The entire process went very smoothly and I did not feel stressed out, which is especially appreciated given that I was a little bit under the weather yesterday. All of you were very professional in how you treated me. I continue to have good impressions about Carlsbad Toyota and its staff (most of you I learned have been with the dealership for many years) and that is why at every given opportunity, I do not hesitate one bit to recommend Carlsbad Toyota to my family and friends. Happy New Year! More

The positive out of an unfortunate situation My husband and I were in the market for a new car after we were involved in an accident that totalled our vehicle. Hesitant to start the process all o My husband and I were in the market for a new car after we were involved in an accident that totalled our vehicle. Hesitant to start the process all over again we decided to give Toyota Carlsbad a chance. Patrick and Gary Thuma were very helpful. I will definitely recommend family and friends in the future . More

Nice and Friendly Personnel.👍 Great, Helpful and Treat you as a family. They don't rush you at this dealership, all of them are professional Ladies and Gentlemen of Toyota Carlsb Great, Helpful and Treat you as a family. They don't rush you at this dealership, all of them are professional Ladies and Gentlemen of Toyota Carlsbad were very nice with my purchase and paper work. They explained me step by step about my new car and all the service took time to have nicely ? . It was excellent!!! .... Very, very good; I definitely will recommend them. More

Professional and courteous experience Both James and Patrick were welcoming at the dealership and gladly discussed all of my questions product/feature and purchasing questions. We briefly Both James and Patrick were welcoming at the dealership and gladly discussed all of my questions product/feature and purchasing questions. We briefly reached a purchasing impass, but both professionally worked through other options to find the right car and product for us. More

Quick and painless I’m so happy i came up to Toyota location in Carlsbad. Duff Joy was very knowledgeable and personable. I found exactly what i was looking for with a I’m so happy i came up to Toyota location in Carlsbad. Duff Joy was very knowledgeable and personable. I found exactly what i was looking for with a great price! I will definitely be back for my next car 👍 More

Great experience Julio at Toyota Carlsbad was great to work with. The whole process was smooth and I love my new truck. I'd have no problem recommending the dealership Julio at Toyota Carlsbad was great to work with. The whole process was smooth and I love my new truck. I'd have no problem recommending the dealership. More

Straightforward and reasonable No trip to the dealership is quick, but I went in with an internet quote and they gave me that price without any problems. The salesman was good and g No trip to the dealership is quick, but I went in with an internet quote and they gave me that price without any problems. The salesman was good and got us out in a timely manner. More

Knowledge of the sales process We got great buying experience with Mo. He is very knowledgeable of the sales process. He made sure to explain everything we needed to know. Also, We got great buying experience with Mo. He is very knowledgeable of the sales process. He made sure to explain everything we needed to know. Also, he helped us find ways so we get a great deal on our trade in. Thanks Mo! Keep up the good work! More