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Toyota Carlsbad
Carlsbad, CA
796 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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796 Reviews of Toyota Carlsbad
July 15, 2017
Damaged my truck, Never Made it Right Unbelievably poor experience with Toyota Carlsbad. The lot attendant crashed my truck into a pole breaking my driver side mirror, denting and scra Unbelievably poor experience with Toyota Carlsbad. The lot attendant crashed my truck into a pole breaking my driver side mirror, denting and scratching the door panel as well. I could hear the guy at the kiosk talking to the attendant over the walkie-talkie saying to just "bend the mirror back" but it was beyond a band-aid fix. They pulled my truck down to the Service Writer's office and as I walked over, the lot attendant jumped out of the truck without an apology or eye contact. Service Writer did not apologize either, but he promised to "make it right." I understand accidents happen and my truck is a bit older, but an apology would have certainly been appreciated. I waited a week to see my truck again, took time off work and came out to look at the work they performed. Full disclosure, my Tacoma is 17 years old and the paint is a bit faded, but that's no excuse to not even ATTEMPT to match or blend the paint at all. My driver side mirror now vibrates constantly and the reflection makes it very distracting to drive. Never had that problem, and even the passenger mirror is perfectly still even in gale-force winds. So now, I have a bright red driver door (no paint matching attempt at all), a broken mirror that was half-assed in the replacement and on top of it all, there's small chunks of oil or something on the interior upholstery that spread and stain when I tried to clean them. I spent all weekend re-cleaning my truck and the Service MANAGER, Dave Marchienne (apologize if I spelled your name wrong, Dave) has essentially told me to deal with it. I took it back to have the General Manager, Ivan Mendelson, look over the truck and the completely sub-par effort put forth by his service staff. He agreed the work was poorly done and we would hold on to the truck, and call me on Monday to review a few different options to make me whole. I received a call from Dave Marchienne late Monday to say they had detailed, clay-barred, polished my entire truck. Here's the problem, that doesn't restore the paint back to original condition, and it certainly did not help blend the poor paintwork performed. Now, nearly a month later, my truck looks no better than it did before the detailing they did. I'm pissed because my truck's panels used to match, and now they don't. My mirror never had problems, now it bounces and shakes, making the reflection incredibly distracting. They refuse to fix those problems they created. They didn't even offer to knock a few bucks off my service bill. What a joke. This place sucks, the service is awful and they are poor communicators. I requested a quote to repaint my entire truck so the panels all matched, Dave never got back to me. Ivan never got back to me. This place is a joke and I will be taking my truck to TOYOTA EL CAJON from now on, I'm sure I will be treated much better there. I take a great deal of pride in have a well-serviced, clean, and all original vehicle. I thought taking it to a Toyota Certified Service Center would be the best way to go, but this whole experience has left an awful taste in my mouth. Also, many of the recommended services are just a cash-grab effort. I was told my battery "failed the test." That's funny, never had any trouble with it, but I know there's more than meets the eye with vehicle charging systems and electronics so I took my truck over to AutoZone and had the perform a free battery and alternator test. Guess what? Nothing wrong with my battery or alternator! Whew! Glad I saved that $200. That's $200 of my hard-earned money that TC will never get. Won't ever return. More
by steven416
Employees Worked With
Kevin Laird, Ivan Mendelson, Dave Marchienne
July 14, 2017
Purchase of a Certified Vehicle My experience was great. The sales staff was very patient with me, as I had a hard time trying to decide what to buy. So many great Toyotas to choose My experience was great. The sales staff was very patient with me, as I had a hard time trying to decide what to buy. So many great Toyotas to choose from! In the end, I bought a certified Toyota Tacoma, and am very happy with my purchase. When it comes time to replacing this one, I will definitely return to Toyota of Carlsbad. More
by Lovetaco
Employees Worked With
Anthony Urias
July 11, 2017
My Experience It was a nice day and complimentary people to deal with. Thank you Toyota, I am glad I made a right choice by buyoing my Camry. It was a nice day and complimentary people to deal with. Thank you Toyota, I am glad I made a right choice by buyoing my Camry. More
by Massie Vijoee
Employees Worked With
Tyler
July 10, 2017
Best Cars, Best Service, Amazing Staff I've bought all my cars from Toyota Carlsbad for the last 5 years at least! You need a new car make sure to ask for Gus Lizalde, Rick Vannoy or Scott I've bought all my cars from Toyota Carlsbad for the last 5 years at least! You need a new car make sure to ask for Gus Lizalde, Rick Vannoy or Scott Messier they will make sure you handled with A-1 care. If you need a Used car make sure to see Dana Greenlaw or Jerry Gerard they will make sure your transaction goes super smooth! The friendliest and most compassionate service available, over 10 cars purchased from these fine people over the years. The used cars now come with a 7year 100k miles warranty too! Make sure to look up those two guys if you go over 50 years of service between the two. If your looking for a new car ask Gus if Dara is available to service you, he helped with the last one very nice guy. Used cars Sam is the Man! Along with Alex both are awesome!! Thanks all Toyota Carlsbad staff. More
by OmarS
Employees Worked With
Dana Greenlaw Gus Lizalde Scott Messier Rick Vannoy Jerry Jerard Dara Bamoradi Sam Khoury Bob Bamoradi Alex Nagdi Mark Hashimi Babalou Louis Windsor
July 09, 2017
Awesome Thank you for the nicely to handle us. it was a good experience with you & that's what i want just taking good care of the customers giving & deal wi Thank you for the nicely to handle us. it was a good experience with you & that's what i want just taking good care of the customers giving & deal with the good price until nextime we meet & having business with you Godbless! More
by jp@26
Employees Worked With
Sid Lotfi
July 06, 2017
Excellent Service! Friendly and efficient service with individual concern. Especially James Brady was very helpful. Definitely recommend Carlsbad Toyota for all servi Friendly and efficient service with individual concern. Especially James Brady was very helpful. Definitely recommend Carlsbad Toyota for all service needs. I am new to the area and so glad I found a dealership I can trust. More
by Wallace
Employees Worked With
James Brady, Jr
July 05, 2017
Appt for an oil change I brought my car in for an oil change and seen the service advisor Larissa Bennett. She was so polite, kind and very efficient. I also needed a tire r I brought my car in for an oil change and seen the service advisor Larissa Bennett. She was so polite, kind and very efficient. I also needed a tire rotation and she called me and explained that will be the only thing other then my oil change I needed to be done. She also explained any future things I will need done when its time. Everything was quick, fast and very friendly. More
by cet1115
Employees Worked With
LARISSA BENNETT
July 01, 2017
A pleasant experience. Buying a Toyota at Toyota Carlsbad was a pleasant experience. Our salesman, Octavio Leyva, is still keeping in contact to be sure we are using our Pri Buying a Toyota at Toyota Carlsbad was a pleasant experience. Our salesman, Octavio Leyva, is still keeping in contact to be sure we are using our Prius to its maximum. More
by myoldhonda
Employees Worked With
Octavio Leyva
June 22, 2017
Oil change Quick & friendly service. Very professional & courteous. Sal, our service advisor went out of his way to ensure our coupons were applicable, giving Quick & friendly service. Very professional & courteous. Sal, our service advisor went out of his way to ensure our coupons were applicable, giving us a great deal. He kept in touch with us, letting us know when the car would be ready & what the costs would be. More
by EB
Employees Worked With
Sal
June 19, 2017
Excellent service with great people. She patiently explained the details very well as I don't know about cars as a first time buyer. Thank you! service with great people. She patiently explained the details very well as I don't know about cars as a first time buyer. Thank you! More
by Felytikaw
Employees Worked With
Vanessa McCormick
