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Town East Ford - Service Center

Mesquite, TX

4.6
475 Reviews

475 Reviews of Town East Ford - Service Center

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March 17, 2024

Excellent service no problems. Service rendered was efficient and helpful. I was surprised by the time it took for .y oil and filter change. More

by felton_felton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzy Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Breakfield, Ray Monks Jr, Steve Powell
Mar 18, 2024 -

Town East Ford responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 17, 2024

Keep me updated all time, and explained clearly about my vehicle issues and very happy More

by jorgedl6
Recommend Dealer
Yes
Employees Worked With
David Arias
Mar 18, 2024 -

Town East Ford responded

Hi Jorge, Thank you for your review. We are pleased to hear that David provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 16, 2024

The team scheduled my appointment and kept me updated. I was informed that my oil change would be free, but was later informed there was no general maintenance contract. I was provided a discount on the s More

by Ez Smiff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name Not Listed
Mar 18, 2024 -

Town East Ford responded

Hi Ez, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 16, 2024

Very great experience they took care of me only thing is I didn’t get led headlamps and tail lights but everything else was very good. More

by Eli Conde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Breakfield
Mar 18, 2024 -

Town East Ford responded

Hi Eli, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 15, 2024

I was treated very well. Took care of my truck and updated as to the progress of service More

by jcastillo1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul, my service advisor
Mar 19, 2024 -

Town East Ford responded

Thank you for your positive feedback! We are pleased to hear that you had a great experience!

March 14, 2024

Staff and workers are very respectful and friendly. Amazing area and well maintained. Good dress code makes them stand out and look professional. More

by RICKY6.CALDERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 19, 2024 -

Town East Ford responded

Thank you very much for your positive feedback!

March 14, 2024

Always glad to come in for service here. The drive people are always helpful. Erica Reeves was the best! Thank you! More

by DOCRT1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
Mar 19, 2024 -

Town East Ford responded

Thank you for taking the time to share your positive experience! We look forward to your next visit!

March 13, 2024

Over 2hr wait for oil change and tire rotation when quoted 1 - 1.5 hrs. Also my oil filter is leaking so unfortunately I will have to return due to workmanship. More

by chad.cornstubble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Town East Ford responded

Hi Chad, thank you for sharing your feedback with us. We apologize for the extended wait time and the issue with your oil filter. We take your concerns seriously and will address them with our team to ensure a better experience in the future. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford to discuss this further.

March 13, 2024

Not sure about this dealer Town East ford when I bought my F150 from there I was told and have the paperwork showing that my first two oil changes where included with my purchase, within two years of purch More

by mwashington4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Blumer
Mar 18, 2024 -

Town East Ford responded

Hi there, we're sorry to hear about your recent experience. We strive to uphold our promises and we apologize for any miscommunication that may have occurred. We would like to look into this matter further to ensure customer satisfaction. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford to discuss this further.

March 12, 2024

Staff was courteous and friendly Repair/service took longer than original time frame given Thank you More

by monreeves1
Recommend Dealer
Yes
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