Tower Honda of Longview - Service Center

I called the service dept to make an appt to get a recall on my car fixed. The first person I talked to said the part was not available yet so I asked to speak to someone who could give me more information a on my car fixed. The first person I talked to said the part was not available yet so I asked to speak to someone who could give me more information as I had received a letter saying the recalled parts were in stock. When I found out that the parts were available, I made an appt to get my car fixed. When I arrived at the dealership, I was informed that in order to fix my car I could only have 1/4 tank of gas or less - since the part needing to be replaced was the fuel pump! I had almost a full tank of gas, so I now have to reschedule my appt when my gas tank gets down to 1/4 or less. My complaint: Why was I not informed of this stipulation by the service dept when I made my appt?? Not everyone knows these things and should be told so an appt is not a waste of time for all concerned. I just hope when I finally get my gas tank down to 1/4 or less, the part is still available. I got the first recall notice in Feb 2024 and have been waiting for the dealerships to get the parts in for almost a year now. I’m just not a very happy customer right now. More

Before appointment I had misleading info on my recall app . Shannon got it fixed and was good . My previous appointment for oil change I thought took to long . Shannon got it fixed and was good . My previous appointment for oil change I thought took to long More

I’ve bought or leased the last 4 cars I’ve purchased at Tower Honda Longview. I will not be purchasing anything else from this dealership. The sales team has always been nice to work with but the service Tower Honda Longview. I will not be purchasing anything else from this dealership. The sales team has always been nice to work with but the service dept has the WORST customer service I’ve ever experienced. More

Amazing and great customer service with my attention given with any question I asked while there. given with any question I asked while there. More

We had a wonderful car buying experience. I would recommend them to anyone looking to buy a Honda! I would recommend them to anyone looking to buy a Honda! More

Tower Honda of Longview is great. The service all around is excellent. Very appreciative for them. The service all around is excellent. Very appreciative for them. More

A good bunch of folks. I'd love to have a new Honda truck. But they are so expensive. I'd love to have a new Honda truck. But they are so expensive. More

Honda is Very helpful and accommodating to my schedule as a teacher. They clean my car every time it’s serviced. a teacher. They clean my car every time it’s serviced. More

Shannon and the whole team were professional, courteous, and consensus of my time, which I appreciated! and consensus of my time, which I appreciated! More

Great service and professionalism. Car buying and service are not my favorite things to do. I am a 4-time loyal Honda customer with (previously Brew) and now Tower Honda. They must Car buying and service are not my favorite things to do. I am a 4-time loyal Honda customer with (previously Brew) and now Tower Honda. They must be doing something right because I keep coming back. More