Shannon Gonzalez
Shannon Gonzalez at Tower Honda of Longview

Shannon Gonzalez

Service Advisor

Tower Honda of Longview

600 E Loop 281
Longview, TX 75605

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4.7
456 Reviews
4.7

456 Reviews

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456 Reviews of Shannon Gonzalez

June 14, 2026

Dealership Rating
Employee Rating

As is always the service department and techs had my RTL tailgate/door working like new in a very short period of time More

by gene.coulter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Carson

Jun 14, 2026

Tower Honda of Longview responded

We’re pleased your Honda Ridgeline tailgate is working like new and that our service department handled the repair so quickly. Thank you for your five-star rating and your continued trust. Chris Walker General Manager chris.walker@towerhonda.com

June 11, 2026

Dealership Rating
Employee Rating

They worked hard to please me and I appreciate their concern and courtesy All right ?? More

by lee3_reid
Recommend Dealer
Yes

Other Employees Tagged: Shannon Gonzalez

Jun 14, 2026

Tower Honda of Longview responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Chris Walker General Manager chris.walker@towerhonda.com

June 10, 2026

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Shannon seemed very nice and was very friendly. My car is new and has not needed service but I look forward to the kind and efficient service department that will take care of my new Honda 2026 Cr More

by No screen name
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Tower Honda of Longview responded

We appreciate you taking the time to share your experience. Shannon will be delighted to hear her assistance made a positive impression. Our service team looks forward to supporting your new 2026 Honda CR-V whenever you need us. Chris Walker General Manager chris.walker@towerhonda.com

June 10, 2026

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Employee Rating

James Cartwright is best I will refer everyone to him. Thank you so much James More

by RGARRETT65
Recommend Dealer
Yes

Other Employees Tagged: Chris Walker, Gary Carson , James Cartwright

Jun 10, 2026

Tower Honda of Longview responded

Thank you for the referral! We’re glad you’re enjoying your used GMC Acadia and appreciate you recommending us. Feel free to reach out if you need anything down the road. Chris Walker General Manager chris.walker@towerhonda.com

June 09, 2026

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Employee Rating

Good service by courtesy people Clean and comfortable waiting area with snacks and drinks With air conditioning More

by DBBGRESHAM333
Recommend Dealer
Yes

Other Employees Tagged: Shannon Gonzalez

Jun 10, 2026

Tower Honda of Longview responded

Shannon and our team are pleased to know you found our courtesy staff helpful and enjoyed the clean waiting area with snacks, drinks, and air conditioning. Thank you for trusting our service department with your Honda Odyssey. We hope to assist you again soon. Chris Walker General Manager chris.walker@towerhonda.com

June 04, 2026

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The worst visit I ever had at Honda. This was not normal. I usually have a great experience More

by Hennie1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 10, 2026

Tower Honda of Longview responded

Thank you, Hennie, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Chris Walker General Manager chris.walker@towerhonda.com

June 04, 2026

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Employee Rating

I came in with issues about my car. I thought Honda would take care of me. Instead, I wasn't listened to, told nothing was wrong with my car (this wasn't the first time, ask about the t More

by Kham.8602
Recommend Dealer
No

Other Employees Tagged: Shannon Gonzalez

Jun 10, 2026

Tower Honda of Longview responded

Kham, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Chris Walker General Manager chris.walker@towerhonda.com

June 03, 2026

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Employee Rating

Dependable and courteous I only use the Tower Honda service center to care for my van and truck. Wouldn't trust anyone else to take care of my vehicles. More

by tina.j.barron
Recommend Dealer
Yes

Other Employees Tagged: Shannon Gonzalez

Jun 03, 2026

Tower Honda of Longview responded

We’re thrilled that our dependable and courteous service has earned your trust with your van, truck, and Honda Ridgeline. Shannon will be happy to know you rely on us to maintain your vehicles. We look forward to serving you again. Chris Walker General Manager chris.walker@towerhonda.com

May 31, 2026

Dealership Rating
Employee Rating

Shannon Gonzalez always provides excellent customer service. I continue to bring my vehicle to Tower Honda because Shannon always takes good care of me. I will consider Tower Honda when I purchase my n More

by tracyaltongraham
Recommend Dealer
Yes

Other Employees Tagged: Shannon Gonzalez

May 31, 2026

Tower Honda of Longview responded

We’re grateful you trust us with your Honda Pilot service. It’s wonderful to know Shannon’s attentive care encourages you to return. We appreciate you considering us for your next Honda purchase. Chris Walker General Manager chris.walker@towerhonda.com

May 31, 2026

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Employee Rating

Service was fine but 4hrs was a little much. Not everything was addressed that I had concerns about. More

by Texasrules67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Tower Honda of Longview responded

Providing a 5-star experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns. Chris Walker General Manager chris.walker@towerhonda.com

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