Gary Carson

I appreciated the snacks/drinks in the waiting area. This was my 2nd visit to this service dept after a recent move. The first time was a much better experience. There was a several minute delay in b This was my 2nd visit to this service dept after a recent move. The first time was a much better experience. There was a several minute delay in being greeted after I pulled in. My appt was with Shannon but she was obviously in a hurry and wanted me to just leave the keys with no conversation and I had specific requests and questions. She listened but was obviously in a hurry and said one of the guys would write it up and be in to see me. That never happened - they just did work - turns out they did what I requested but I would have felt better if a service advisor and came and talked with me before starting the work given the hurried interaction and brush off Shannon gave me. When I went to check out I had to ask for the battery status report and there was an issue getting that and there explanation of the battery status seemed flaky compared to what I've received from other centers. My previous Honda dealer was in the Ft Worth area and it has far superior customer service than this dealership. More

by sewwoman Verified Customer Verified Customer

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They were really nice and the amenities and atmosphere was very welcoming and I appreciated it. was very welcoming and I appreciated it. More

by KC Verified Customer Verified Customer

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I have used Tower Honda Maintenance for my vehicle service on several occasions. Within a few minutes I was greeted by a service representative who took the time to listen to my concerns and answer my service on several occasions. Within a few minutes I was greeted by a service representative who took the time to listen to my concerns and answer my questions. I was given a brief review of the maintenance to be performed and the estimated time to investigate the problem and perform the maintenance. I was contacted in a timely manner when my maintenance was completed. These individuals were professional, knowledgeable, and courteous while performing the needed maintenance. I am very pleased with the service that I have received at Tower Honda. I would recommend their services without hesitation!! More

by cdwood49 Verified Customer Verified Customer

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The service person and the people that worked on my vehicle I would like to say Thank you to. vehicle I would like to say Thank you to. More

by mj3807 Verified Customer Verified Customer

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They take care of the customers. They are constantly striving to improve what they do. They are constantly striving to improve what they do. More

by Hewittj8258 Verified Customer Verified Customer

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Very friendly staff, very clean environment and a very nice waiting room and the service was reasonably fast nice waiting room and the service was reasonably fast More

by DBWILSON1957 Verified Customer Verified Customer

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As is always the service department and techs had my RTL tailgate/door working like new in a very short period of time tailgate/door working like new in a very short period of time More

by gene.coulter Verified Customer Verified Customer

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James Cartwright is best I will refer everyone to him. Thank you so much James Thank you so much James More

by RGARRETT65 Verified Customer Verified Customer

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The team members at Tower Honda in Longview are terrific! Marci Sheehan, our salesperson, was professional and courteous, and made the process simple and quick. Marci Sheehan, our salesperson, was professional and courteous, and made the process simple and quick. More

by DLOCKARD Verified Customer Verified Customer

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Great work! We appreciate consistent good service and your helpfulness. Thank you Tower Honda & Gary Carson! We appreciate consistent good service and your helpfulness. Thank you Tower Honda & Gary Carson! More

by Karen Southard Verified Customer Verified Customer

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