Shannon Gonzalez
Shannon Gonzalez at Tower Honda of Longview

Shannon Gonzalez | Page 2

Service Advisor

Tower Honda of Longview

600 E Loop 281
Longview, TX 75605

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4.7
456 Reviews
4.7

456 Reviews

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456 Reviews of Shannon Gonzalez

May 27, 2026

Dealership Rating
Employee Rating

Shannon Gonzalez WAS VERY HELPFUL I NEEDED A REPAIR ON MY CAR AND TOWER DID IT IN A VERY TIMELY MANNER. More

by mdlittlejack
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2026

Tower Honda of Longview responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We look forward to sharing your compliments with Shannon and the team. Chris Walker General Manager chris.walker@towerhonda.com

May 22, 2026

Dealership Rating
Employee Rating

Quick and efficient service. Friendly and responsive staff. Nice waiting area with coffee and snacks available. Easy to schedule service. More

by mwmemail-bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Tower Honda of Longview responded

It’s fantastic to hear our team handled your Honda Pilot efficiently and that you found our staff friendly and responsive. We’re glad the waiting area and easy scheduling made your visit smoother. Thank you for choosing us for your Pilot’s service. Chris Walker General Manager chris.walker@towerhonda.com

May 18, 2026

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The staff is helpful and I love the waiting area. The service staff takes time to explain everything to me. They help me keep my car updated on its maintenance. More

by sarahduhon2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 19, 2026

Tower Honda of Longview responded

Thank you for sharing your feedback. We’re glad our waiting area met your needs and our service team explained each step clearly. It’s our pleasure to help keep your Honda CR-V maintained and we look forward to assisting you again. Chris Walker General Manager chris.walker@towerhonda.com

May 18, 2026

Dealership Rating
Employee Rating

Great service department. My advisor Shannon is good as gold. I would recommend her and the department. More

by MAJIC57
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gary Carson

May 18, 2026

Tower Honda of Longview responded

We’re delighted Shannon provided such excellent support in our service department. Thank you for recommending Shannon and our team. We look forward to assisting you again. Chris Walker General Manager chris.walker@towerhonda.com

May 10, 2026

Dealership Rating
Employee Rating

Tower Honda is the only place I take my vehicle for service. Employees are friendly, professional, and when service is completed it's done correctly. Excellent service! More

by aquatamlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2026

Tower Honda of Longview responded

We’re delighted our team provided friendly, professional service and completed your Honda’s service correctly. Thank you for trusting us as your go-to service center; we look forward to serving you again. Chris Walker General Manager chris.walker@towerhonda.com

May 09, 2026

Dealership Rating
Employee Rating

Gary was awesome, very personable. Quick friendly service. Love Tower Honda. We have two Hondas More

by dugmax7
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gary Carson

May 09, 2026

Tower Honda of Longview responded

Thank you for the five-star rating! We’re glad Gary made your visit personable and that our team provided prompt, friendly service on your Honda Pilot. It’s a pleasure to care for both of your Hondas, and we look forward to assisting you again. Chris Walker General Manager chris.walker@towerhonda.com

May 08, 2026

Dealership Rating
Employee Rating

Good service. Brake job completed ahead of schedule. Very happy employees. Will use service again More

by barbaraannboyd
Recommend Dealer
Yes

Other Employees Tagged: Shannon Gonzalez

May 08, 2026

Tower Honda of Longview responded

It’s wonderful to hear the brake job on your Honda CR-V was completed ahead of schedule and that our team’s positive attitude stood out. We look forward to assisting you again with any future service needs. Chris Walker General Manager chris.walker@towerhonda.com

May 08, 2026

Dealership Rating
Employee Rating

Great experience everyone was so professional and knowledgeable! I recommend Tower Honda!!! My car was taken care of!! More

by jamescartwright142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Carson

May 08, 2026

Tower Honda of Longview responded

We’re pleased our team provided professional, knowledgeable care for your Honda Accord Hybrid. Thank you for recommending us. We look forward to serving you again. Chris Walker General Manager chris.walker@towerhonda.com

May 06, 2026

Dealership Rating
Employee Rating

Shannon is great but the shop is awful. They lie about things you car need. Example they wrote up my car needed both filters totaling $100 are so but the cabinet filter had just been replac More

by Tonialevingston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 10, 2026

Tower Honda of Longview responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chris Walker General Manager chris.walker@towerhonda.com

May 01, 2026

Dealership Rating
Employee Rating

The whole staff was extremely courteous and accommodating. Scheduled it at last minute on a Friday. Very little wait time. Shannon and staff were the best 👍👍 More

by mikewafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

Tower Honda of Longview responded

We’re thrilled Shannon and our team could accommodate your last minute Friday appointment for your Ford F-150 and keep your wait time short. Thank you for highlighting our courteous service, and we look forward to assisting you on your next visit. Chris Walker General Manager chris.walker@towerhonda.com

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