Tomball Dodge Jeep Chrysler

BUYER BEWARE! !!! THESE PEOPLE DON'T CARE ABOUT PEOPLE, IT'S YOUR PROBLEM I am a single mom trying to treat myself after 26 years. I bought a 2018 Fiat, and the en !!! THESE PEOPLE DON'T CARE ABOUT PEOPLE, IT'S YOUR PROBLEM I am a single mom trying to treat myself after 26 years. I bought a 2018 Fiat, and the engine light came on the first 3 days. and another light which I have no idea what that was, The car would not shift into gear and jumped when going into another gear. I called Rod, the salesman he told me that the car had an automatic transmission and did not need transmission fluid. which the serviceman told him, I kept calling to see what was going on with this car all I got was it would work itself out, by the end of the week, I brought the car back and Rod was on Vacation go figure I talked to Chris who was very nice but still I wanted to give the car back. which I did. they told me to call Chrysler. I called Chrysler Capital the day I dropped off the car they told me I had 45 days. to get a statement to show they unwinded the contract. I called back and talked to the Finance Manager SERVANO who told me this was my problem. I said Chrysler told me I have 45 days to unwind the contract HE TOLD ME NO THATS MY PROBLEM YOU'RE IN A CONTRACT. I called back to Chrysler who was very understanding and kept apologizing, they told me if they don't it's because they don't want to pay us back. AND I MIGHT HAVE TO GET AN ATTORNEY, Chrysler Capital was very nice, and filed a complaint against them I would not go to this Dealership because OF ITS SHADY DEALINGS. NO TOMBALL DODGE.INC. YOUR AUTO NATION YOU ARE NOT THE REAL DODGE DEALERSHIP. Kimberly Stuart More

No communcation from them at all. They think it is ok to just take your vehicle in and never call, emial or text you to let you know it s ready. then when you call to find out you bet They think it is ok to just take your vehicle in and never call, emial or text you to let you know it s ready. then when you call to find out you better get rady to be on the phone for 30 minutes getting tranferred and out on hold non-stop More

If I could give negative stars I would. I took my keep there because the key phone weren’t recognized in my car causing them not to function. I also had a speaker that was rattling and need I took my keep there because the key phone weren’t recognized in my car causing them not to function. I also had a speaker that was rattling and needed to be replaced. Upon arrival I was told it would take at least 24 hours for them to assess my car. Why schedule appointments if it takes that long just for an assessment???? I took it on a Tuesday and by Thursday, already 48 hours since initial intake, hadn’t heard anything so I had to follow up several times about the status only to find out everything needed to be ordered. I only found out this info from my persistent calling and texting. Picked my car on Friday with the hope that parts would be in the following week but I did not receive any updates. By Friday, I called twice and asked for an update only to be told I had to leave a message and wait for a call back. Monday, after 2 weeks from initial intake, I called several times for an update and after the 4 th call I was able to speak to a manager who gave an update about how my parts were still not there with 1 being on back order. And again, I would not have gotten an update without persistent calling. I will never take my car here again and don’t recommend anyone use their service department or purchase a vehicle from here. More

Buyer Beware! So far, this has been the worst experience ever buying a car. I was very excited to buy my first ever brand new car. I bought my brand new 2023 Jeep So far, this has been the worst experience ever buying a car. I was very excited to buy my first ever brand new car. I bought my brand new 2023 Jeep Grand Cherokee in March, and they allowed me to drive it off the lot without the Connectivity/Assist functionality working, saying paperwork probably needed to go through first. They have now had it at their dealership for 7 weeks (since April 24th).... it is now June! They can not give me an estimated time of when it will be fixed. The only information I can get from the dealership service manager is that they don't know what is wrong with it. Jeremy, Frances, and the dealership should have made sure every car they are selling are functioning before letting the customer drive it off the lot. Jeremy told me they can't replace it with a functional car... I can do a trade-in, which we would lose money on. They told me to contact Chrysler customer support, and I did. Chrysler customer support has not been helpful and can't give us a resolution or tell us what the problem is. I feel helpless, and no one at the dealership, service department, or Chrysler cares. They will sell you a car and not care if there is a problem later. Make sure everything on the car works before tak8ng it home! It was late when we finished the purachase, and I think they all just wanted to go home. More

They refuse to sell vehicle on internet and force you to come in. Then the prices they give you are totally different than advertised. Said they were "too busy" to deal with internet sales. Worst dealer come in. Then the prices they give you are totally different than advertised. Said they were "too busy" to deal with internet sales. Worst dealer ever! More

I'm leaving this review strictly for sales Rep. David Duenas. I bought a Jeep and didn't get the best deal but I wanted the vehicle. The back passenger seat headrest button was missing. David gave David Duenas. I bought a Jeep and didn't get the best deal but I wanted the vehicle. The back passenger seat headrest button was missing. David gave me the run around for 6 months saying it was on back order etc. I went around David to the parts manager which informed me nothing has ever been ordered etc. He got me the part in under a week and installed in under warranty. Point of the post is David isn't a man of his word and will allow a client to think he is helping them when he isn't. If you choose to buy at this dealership I'd defiantly avoid going though David Duenas. More

Unwilling to honor advertised price. Will not sell without a bunch of worthless warranties and GPS. Degenerate and disrepectful. Will not sell without a bunch of worthless warranties and GPS. Degenerate and disrepectful. More

May 4, 2023 They don't honor advertise prices on the Website. I made a appointment to test drive and look at vehicle there was no keys. Came back with a $4,500.00 dollar increase on price. The wheels on Website. I made a appointment to test drive and look at vehicle there was no keys. Came back with a $4,500.00 dollar increase on price. The wheels on the truck were swapped out. I took off a half day of work. Tomball Dodge owner is afraid to put his own name on his business!!! More

I can't even begin to start. Picked my car up after it was supposed to be repaired, drove one mile and check engine light back on.. Then they kept my car 45 days for this service Picked my car up after it was supposed to be repaired, drove one mile and check engine light back on.. Then they kept my car 45 days for this service issue. Got run around when inquiring whats up. Every time we asked it seemed to be something new.. Asked for loaner was told No! Was told they would detail it since it was filthy when we picked it up first time. When we finally got it back, it was still filthy,windows had been left down and an animal had been in my car walking on my dash. I could see foot prints. I called service mgr and he would not answer my call. I left msg and never heard back from him. Is this a way to run a dealership? Service dept is terrible. I can't even believe our experience! 😱 More

Tomball Dealership - Real Review I had been searching for a new vehicle for a few months and had been communicating with multiple dealerships throughout Texas. Every dealership I dealt with lowballed for a new vehicle for a few months and had been communicating with multiple dealerships throughout Texas. Every dealership I dealt with lowballed my trade-in... Seven out of eight were playing games with me. Also, they would go missing whenever I would try to close on a deal that would be a win-win for both parties involved. On December 5th, I inquired about a truck online, and Matt Tuso reached out to me the following day. He showed concern, was consistent, and was very informative about every question I had from trim levels to pricing. I provided all the info needed to obtain a trade-in value (pics, payoff, insurance, vin #, etc), and I never really locked down a price. This made me wary and really did not sit well with me. I did not have time to go back and forth, especially when the dealership was in Houston and I was out of San Antonio. I initially backed out. Servando Diaz, a Sales Manger called me immediately and defended their dealership, including how he started and working his way up the ranks to his current position. He wanted to earn my business. I told him some of my concerns I had, and he called my hand... "I'll back up what I say and place it in writing." Servando and Matt did. But it was only for that weekend, Friday, January 14th. Unfortunately, I was unable to break away. I kept in touch with Matt, and the following Thursday, the 19th of January, I asked if they would honor the trade-in value they provided me in writing the previous week. Matt confirmed they would. I made a reservation for a hotel near the dealership for Friday evening, so I was not driving all day Saturday. Servando called us the morning of confirming our arrival. We arrived at the dealership, and Matt met us with a smile and an eagerness to show us the trucks. I was in the market for a Ram 1500 (preferably Black Limited)... However, over the course of a month and a half, they only had a White 1500 Limited. So, the goal was a Black Longhorn (limited). On Saturday, the 21st of January, Matt shared with enthusiasm that a Black 1500 Limited had just arrived the day before. Once we test drove and agreed to the truck, Matt and Servando worked hand in hand respectfully following my wishes in not blasting our credit throughout to every lender. Servando kept me updated throughout negotiations from terms and down payment. He even provided an additional $1,500 on my trade-in just to make the deal work with my preferred lender without us asking. He got as close as he could to our terms. Matt went out to the back to detail the new truck himself. Claudia Mejia, Finance Director, was super friendly and had a great sense of humor. She had a great attitude, and you could tell she too loved her job. She broke down the finance and had us sign the paperwork in a quick but uniform process. The process was not so painful. Overall, it took about three hours total. What was very impressive was that each of these representatives of Tomball had been working at the dealership for many years. As a matter of fact, Tomball was taking the workers to Cancun, Mexico, for a three day vacation to show their appreciation. I am glad everything worked out and that I, as a real customer, gave them the benefit of the doubt to prove themselves. They did. For that, I highly recommend this dealership for your next new or used vehicle. I'm very impressed, and I hope they impress you as well. Tell them "Big" Henry recommended their dealership and that they would give you the best deal possible, and I am sure they will or at least get as close to it as possible. With all honesty, "Big" Henry www.BigHenryRealEstate.com More