Tomball Dodge Jeep Chrysler

Since I had to detail clean the inside of my vehicle due to how it was given back to me in such a dirty condition(brown dirty hand prints all over the roof of the vehicle, dusty foot prints on my seats and to how it was given back to me in such a dirty condition(brown dirty hand prints all over the roof of the vehicle, dusty foot prints on my seats and brown dusty marks all over the interior of the vehicle and scuff marks on the sides of the trunk, dirty foot prints all on the back in the trunk and back of 3rd row. Both my kids cars seats where poorly handled and had dirty hand prints on the material. My 8month baby car seat toy that was hanging on top of her car seat along with her blanket had dirty black shoe prints all over them) and while cleaning my vehicle the tints on my back window 3rd row behind the driver has a scratched. And I know for sure that upon leaving my vehicle with you guys for my sunroof repair I had no scratch on my tints. This is quite unacceptable because I had a loner car from you guys during that time and you guys have such a detailed list of how you wanted me to use the vehicle and what condition it should be kept and brought back to you guys. Now I would think that since you wanted me to take such good care of your vehicle while I had it l, the same would be for my vehicle that I left with you guys but no. For a dealership that is certified to maintain and care for a luxury vehicle brand as the Wagoneer you guys have done such a poor job in caring for mines while it was at you establishment. More

I have not been happy with the Service department. I made an appointment a month in advance with a description of my problem, which was when I set my wipers to anyone of the three settings, wipers wou I made an appointment a month in advance with a description of my problem, which was when I set my wipers to anyone of the three settings, wipers would sweep one and no more. I arrive for my appointment, and as I’m checking in with Matt, he tells me he can’t look at it and that I’d have to leave it for at least a week. He also wanted to argue with me about whether my truck was equipped with rain sensor or not, which it doesn’t. He advised he would order a new wiper motor, without even getting it in the shop to troubleshoot. At this point I’m done with Matt. The following day I get a call from customer service at the dealership. She was professional and apologized for Matt’s unprofessional actions with me and advises she will hand off my service follow up to another advisor. A month later, I haven’t heard anything from them. I spoke with Jeremy and he advised my part had come in two weeks ago. They install the new wiper motor and tell me my truck is ready. As I’m pulling away, I stop to check the wipers and they still don’t work. The following day I get another call from the same young lady in customer service. I once again expressed my displeasure. Later that day, I get a text asking about my experience and responded to that, expressing my displeasure, to which there was no response. I now have to go back a third time and I am guessing I will have to leave the truck for who knows how long. VERY POOR CUSTOMER SERVICE. I like my truck but am regretting buying from Tomball Dodge. More

Absolutely worst service I have ever received. I took my new Ram truck with 29k miles on it into be serviced because the transmission was slipping. I purchased the extended warranty as well so I k I took my new Ram truck with 29k miles on it into be serviced because the transmission was slipping. I purchased the extended warranty as well so I knew I would be fine. I actually left my truck with them while I went on vacation. They were supposed to fix the transmission, do a tire rotation and change the oil. When I showed up 8 days later to pick up the truck, they had not even touched my truck. There was much back and forth conversations and they ended up giving me a loaner for nearly another week. I went back to the dealership to pick up the truck after being told all was fixed. When I drove off the lot, the transmission slammed gears as if nothing was done. The dealership told me I had to drive it another 2500+ miles before they could even look at it again. ABSOLUTELY AWFUL customer service. Paul in the service department is the worst liar I have run across. DO NOT DEAL WITH HIM. The entire service department is a JOKE. This dealership is TERRIBLE. STAY AWAY. More

All I can say is NEVER give this dealership your business. I purchased a 2020 Jeep - Certified pre-owned. That was in March this year and it has been in their service department more than my gara business. I purchased a 2020 Jeep - Certified pre-owned. That was in March this year and it has been in their service department more than my garage ever since. I have spent hundreds if not thousands more since then on repairs and maintenance. The worst part is their service department attitude. I just picked my car up (for the 3rd time for the same issue) and spoke with ALEX or NICK who appears to be in charge of their service department. I will take any lie detector test ever if there is any doubt or he disputes this...but when I complained about the "certified pre-owned" he looked me straight in the eyes and said "That means nothing". A representative from the very dealership telling you to your face that they don't honor what they sell!!! We have lived in Texas, California, New Jersey, and Idaho and this dealership's attitude is WORSE THAN CALIFORNIA (I will get his name but there was another guy in service who looked up our account, confirmed we paid for the same fix already, but swore at my wife and me and said he had no time to discuss this issue). I make over a quarter million a year and have 5 kids.....guess what dealership my kids will not (EVER) be supporting. The only good guy at Tomball Dodge is Matt in (of all places) service. He truly cares about the customers....no idea how he could work there.....but if the ownership could get 10 more of him, they could become the best dealership in the state......instead of ALEX or NICK and his "F YOU" attitude. More

I had the worst vehicle buying experience at this dealership. Wasted my time there. Got up and walked out due to dishonesty. dealership. Wasted my time there. Got up and walked out due to dishonesty. More

BUYER BEWARE! !!! THESE PEOPLE DON'T CARE ABOUT PEOPLE, IT'S YOUR PROBLEM I am a single mom trying to treat myself after 26 years. I bought a 2018 Fiat, and the en !!! THESE PEOPLE DON'T CARE ABOUT PEOPLE, IT'S YOUR PROBLEM I am a single mom trying to treat myself after 26 years. I bought a 2018 Fiat, and the engine light came on the first 3 days. and another light which I have no idea what that was, The car would not shift into gear and jumped when going into another gear. I called Rod, the salesman he told me that the car had an automatic transmission and did not need transmission fluid. which the serviceman told him, I kept calling to see what was going on with this car all I got was it would work itself out, by the end of the week, I brought the car back and Rod was on Vacation go figure I talked to Chris who was very nice but still I wanted to give the car back. which I did. they told me to call Chrysler. I called Chrysler Capital the day I dropped off the car they told me I had 45 days. to get a statement to show they unwinded the contract. I called back and talked to the Finance Manager SERVANO who told me this was my problem. I said Chrysler told me I have 45 days to unwind the contract HE TOLD ME NO THATS MY PROBLEM YOU'RE IN A CONTRACT. I called back to Chrysler who was very understanding and kept apologizing, they told me if they don't it's because they don't want to pay us back. AND I MIGHT HAVE TO GET AN ATTORNEY, Chrysler Capital was very nice, and filed a complaint against them I would not go to this Dealership because OF ITS SHADY DEALINGS. NO TOMBALL DODGE.INC. YOUR AUTO NATION YOU ARE NOT THE REAL DODGE DEALERSHIP. Kimberly Stuart More

No communcation from them at all. They think it is ok to just take your vehicle in and never call, emial or text you to let you know it s ready. then when you call to find out you bet They think it is ok to just take your vehicle in and never call, emial or text you to let you know it s ready. then when you call to find out you better get rady to be on the phone for 30 minutes getting tranferred and out on hold non-stop More

If I could give negative stars I would. I took my keep there because the key phone weren’t recognized in my car causing them not to function. I also had a speaker that was rattling and need I took my keep there because the key phone weren’t recognized in my car causing them not to function. I also had a speaker that was rattling and needed to be replaced. Upon arrival I was told it would take at least 24 hours for them to assess my car. Why schedule appointments if it takes that long just for an assessment???? I took it on a Tuesday and by Thursday, already 48 hours since initial intake, hadn’t heard anything so I had to follow up several times about the status only to find out everything needed to be ordered. I only found out this info from my persistent calling and texting. Picked my car on Friday with the hope that parts would be in the following week but I did not receive any updates. By Friday, I called twice and asked for an update only to be told I had to leave a message and wait for a call back. Monday, after 2 weeks from initial intake, I called several times for an update and after the 4 th call I was able to speak to a manager who gave an update about how my parts were still not there with 1 being on back order. And again, I would not have gotten an update without persistent calling. I will never take my car here again and don’t recommend anyone use their service department or purchase a vehicle from here. More

Buyer Beware! So far, this has been the worst experience ever buying a car. I was very excited to buy my first ever brand new car. I bought my brand new 2023 Jeep So far, this has been the worst experience ever buying a car. I was very excited to buy my first ever brand new car. I bought my brand new 2023 Jeep Grand Cherokee in March, and they allowed me to drive it off the lot without the Connectivity/Assist functionality working, saying paperwork probably needed to go through first. They have now had it at their dealership for 7 weeks (since April 24th).... it is now June! They can not give me an estimated time of when it will be fixed. The only information I can get from the dealership service manager is that they don't know what is wrong with it. Jeremy, Frances, and the dealership should have made sure every car they are selling are functioning before letting the customer drive it off the lot. Jeremy told me they can't replace it with a functional car... I can do a trade-in, which we would lose money on. They told me to contact Chrysler customer support, and I did. Chrysler customer support has not been helpful and can't give us a resolution or tell us what the problem is. I feel helpless, and no one at the dealership, service department, or Chrysler cares. They will sell you a car and not care if there is a problem later. Make sure everything on the car works before tak8ng it home! It was late when we finished the purachase, and I think they all just wanted to go home. More

They refuse to sell vehicle on internet and force you to come in. Then the prices they give you are totally different than advertised. Said they were "too busy" to deal with internet sales. Worst dealer come in. Then the prices they give you are totally different than advertised. Said they were "too busy" to deal with internet sales. Worst dealer ever! More