Tomball Dodge Jeep Chrysler

I brought my new 2013 Dodge Durango that my wife bought at Tomball Dodge in for an oil change and while at the dealer they hit something with the vehicle in the right front end and there was obvious damage at Tomball Dodge in for an oil change and while at the dealer they hit something with the vehicle in the right front end and there was obvious damage in the hood, bumper, fender, and headlight. They put my wife in a rental for 7 weeks and never repaired the damage in those seven weeks. So I took my vehicle back and now they are trying to claim they didn't damage my vehicle. I have had to file an insurance claim against Tomball Dodge for the cost of the repairs that I have to get done at a different repair shop. I feel that more than just the oil changes are slippery at Tomball Dodge. I feel they were very disorganized, made false promises, didn't return calls, or keep promises made. Senior executives promised to return calls and scheduled for me to come in and meet with them, and did not call and left me waiting for hours and never met with me. Calls were not returned for several weeks only after escalating to the owner. Even after escalating to the owner it took more than a week to get a call back. The amount of headache it has caused me and my wife is unbelievable. We had bought or leased at least 8 vehicles from this dealer group and to get this level of poor customer service was appalling. Actually I personally feel it was negligent and deceptive customer service. My opinion is that I would not recommend anyone purchase or service their vehicles with Tomball Dodge, More

Reason for poor review: Serious Safety hazard caused by factory defect identified and unrepaired after 5 months. Just to be fair, Samantha, Anthony and Wendy were very courteous and friendly. Paul was factory defect identified and unrepaired after 5 months. Just to be fair, Samantha, Anthony and Wendy were very courteous and friendly. Paul was not. I turned my vehicle (Dodge Grand Caravan) in for a manufacturers defect service request (a very sharp steel corner protruding from the outside of the rear seat cut the tip of my finger nearly completely off). Based on Tomball Dodge's review of the rear seats, I was offered a rental vehicle by the dealership until the safety hazard was repaired. It took Tomball Dodge and Chrysler 3 months and multiple attempts to try and resolve the issue with my vehicle, but were unsuccessful and returned the vehicle to me unrepaired with the hazard still present. This safety hazard is present in all Dodge Grand Caravans like mine. Since I've received my vehicle back, 2 of my children almost had the exact same injury from this protruding piece of steel. I have taken steps to minimize the risk to my children and myself. My intention is to document this online in the event that other persons have the same issue. It has now been 5 months and my vehicle has not been repaired, nor has Tomball Dodge attempted to repair and/or eliminate the hazard. More

From the start, when I posed a question about a vehicle online, it was onlu minutes before I received an answer and was invited to come in for a test drive and talk with a salesperson. When I went in a co online, it was onlu minutes before I received an answer and was invited to come in for a test drive and talk with a salesperson. When I went in a couple of days later, I had a pleasant experience with the test drive and my questions were answered by Robin about other models and prices. When my husband and I went back a couple of days later and went through the finance process, it was by far the quickest and most pleasant experience we've had buying a vehicle. More

BEWARE Tomball Dodge!!!!!! These people are bald faced BEWARE Tomball Dodge!!!!!! These people are bald faced liars. Ron Thompson & Maddy EACH told my mother & father, both intelligent adults who were ext BEWARE Tomball Dodge!!!!!! These people are bald faced liars. Ron Thompson & Maddy EACH told my mother & father, both intelligent adults who were extremely skeptical that they would give us MSRP for our trade in toward a new car. When pressed as to how they could possibly offer such a thing they responded that they were under new ownership, had 800cars coming at the end of the month, it was a 2 week promotion, etc. So, against our better judgement we packed the 2yr old up & drove 73miles one way all the way from Galveston to have these people tell us that yes, they were offering the MSRP MINUS the amount of miles on your trade in times 30cents a mile which put our trade in as worth a NEGATIVE $10,000!!!! Two separate sales people, Ron & Maddy failed to tell two separate people my mother & father this key fact in this "deal" resulting in a huge waste of time & gas on our part. I am disgusted at this dishonesty & just reminded of the sad fact that if it sounds too good to be true it IS!!! More

Both me and my husband were very pleased with the whole experience it took longer than expected by purchasing a new car is not an in and out process anyways. I give them a 10 and our salesman got me exactl experience it took longer than expected by purchasing a new car is not an in and out process anyways. I give them a 10 and our salesman got me exactly what I wanted :) Highly recommend Mr.Leandre Liggins !!!! More

After a year of searching for the truck I've always wanted I finally made my last stop at tomball dodge. Leandre was very friendly, diligent and overall tentative to my needs and wants in what I requir wanted I finally made my last stop at tomball dodge. Leandre was very friendly, diligent and overall tentative to my needs and wants in what I required fod my truck. I was more than satisfied, I was ecstatic to finally be put in MY truck at an amazing price with zero hassle!! Every promise that Dre made me, he met!! Of course I thought it was too good to be true but now I know what and amzing team, dealership and salesman are at Tomball Dodge!!! THANK YOU!!! More

I came in to see if it "made sense" to trade in my 2008 Ram for a new truck. BIG MISTAKE. Awful experience with BJ and Kroll. Their aggressive sales tactics, non-existent listening skills, and i my 2008 Ram for a new truck. BIG MISTAKE. Awful experience with BJ and Kroll. Their aggressive sales tactics, non-existent listening skills, and inability to provide accurate information made my experience at Tomball Dodge the worst I have ever experienced. They refused to provide me accurate financial information for the transaction and in fact kept moving the numbers around just to make it more confusing. Additionally, they refused to acknowledge publicly printed prices and i felt I was in a "bait and switch" situation. They kept trying to negotiate on monthly payment when I want to know bottom line price. And they did not respect my clearly stated time schedule for when I told them I had to leave. When I wanted to leave, I calmly explained the deal did not make financial sense for me but it took several requests for them to return my keys to me (which they had in order to evaluate my trade in). The only way it would have been worse is if I actually bought something. More

My experience at this dealer ship was phenomenal. My sales representative, has truly found his calling in life. Leandre Liggins was professional, considerate and truly a class act to deal with. I will b sales representative, has truly found his calling in life. Leandre Liggins was professional, considerate and truly a class act to deal with. I will be going back to Leandre for my next Dodge pick-up without a doubt; good job Leandre and I wish you nothing but success. More

I responded to an ad on the internet and called. Was transferred to a salesperson named Sonny who's English left a lot to be desired. I had been emailed an offer. We were pre-approved and was going to transferred to a salesperson named Sonny who's English left a lot to be desired. I had been emailed an offer. We were pre-approved and was going to use my 2010 Dodge truck as a trade in. Sonny assured me they had over 2 dozen of the advertised vehicle's in stock. A variety of colors and just come down. I tried to touch base with Sonny and finally asked the receptionist to transfer me to someone to set an appt. I then talked to Joe who did call me back however they were "out" of the deal " that I had been offered and the next priced vehicle was 9K more however he did have a three year old truck that he could possibly come close to the price I was given on a new truck. I told him that I felt they were doing a bait and switch operation and he told me he was not going to lie to me and he had no idea what had happened to all those trucks-I had stock numbers by the way-from 8;30 a night until 9 a.m. the following morning. His parting shot to me when I told him I had 110k miles on my vehicle was well you need to trade it in before it craters on you. That was not saying much for the Dodge product. I have owned 6 Dodge trucks, one which was retired at 500,000 miles. I was totally disgusted with this attitude all the way around and called my husband to tell him not to bother to go by there. We went to another dealership and bought a truck that was much more than I could have got from Tomball with wonderful people who gave us a wonderful price and we were not lied to. They understood that customer service and being truthful gets people in the door and keeps them coming back. Next fall when we replace my husbands truck we know where we are going. Straight to Henson! More

My wife and I had a great experience with Tomball Dodge this weekend. Brandon Heeter took care of us on everything. He introduced us to everyone and was there helping every step of the way. Everyone was this weekend. Brandon Heeter took care of us on everything. He introduced us to everyone and was there helping every step of the way. Everyone was super friendly from the sales staff to the service rep to the finance rep. The customer service was outstanding. Everyone explained every step of the process. At nop time did I ever feel uncomfortable. We received a great price. I also got a better interest rate through the dealership than the credit union that I was approved at. This was by far the best experience I have ever had at a dealership. Thank you Tomball Dodge! More