Tomball Dodge Jeep Chrysler

Cons and liars poor sales and customer skills These people will do ANYTHING to get you in. DO NOT COMPLETE APPLICATION ON LINE. They only use that as marketing. They tell you on the phone your cre These people will do ANYTHING to get you in. DO NOT COMPLETE APPLICATION ON LINE. They only use that as marketing. They tell you on the phone your credit is OK & then get you in. After completing application I received a call from Shelby and told everything was fine all I had to do is pick out a car & drive. After spending 4 hrs with Leroy, I'm told I needed a co-signer & if I got one that day I could drive off with a car. Monday cosigner completed app and I didn't hear from Leroy for 2 days. I called him on Tuesday evening only to be told he was waiting for the GO to approve app and the GO was off on Wednesday. I kept trying to reach Leroy afterward and he wouldn't return any calls. Finally talked to Shelby who talked about how incompetent Leroy was and she would handle everything. Got another cosigner and still have not heard from these people. Reality is, they have lost 4 sales. We finally purchased 2 vehicles for cash out of Dallas. More

I was speaking with an internet sales person and she sent me a great deal with pictures etc. When my husband went up to buy it a few hours later it was magically done. Considering there were NO other custome me a great deal with pictures etc. When my husband went up to buy it a few hours later it was magically done. Considering there were NO other customers in the entire place when he went, I am pretty sure there wasn't a mad dash of people looking to buy that specific car. Also he was told the only way you can get discounts is if you are a member of the FFA or other things and the guy said pretty much no one qualifies for the discounts. I texted the lady who sent me the price quote online and her immediate response was, oh we sold it this afternoon. You would think since I emailed her in the evening she would have mentioned that,,,, if it were true,,,, in our string of text messages about my husband coming to look at the car. These people just B.S. you and lie. If you are smart you won't fall for the same scam that I did. RUN FROM THIS PLACE! They are shady. More

I brought my new 2013 Dodge Durango that my wife bought at Tomball Dodge in for an oil change and while at the dealer they hit something with the vehicle in the right front end and there was obvious damage at Tomball Dodge in for an oil change and while at the dealer they hit something with the vehicle in the right front end and there was obvious damage in the hood, bumper, fender, and headlight. They put my wife in a rental for 7 weeks and never repaired the damage in those seven weeks. So I took my vehicle back and now they are trying to claim they didn't damage my vehicle. I have had to file an insurance claim against Tomball Dodge for the cost of the repairs that I have to get done at a different repair shop. I feel that more than just the oil changes are slippery at Tomball Dodge. I feel they were very disorganized, made false promises, didn't return calls, or keep promises made. Senior executives promised to return calls and scheduled for me to come in and meet with them, and did not call and left me waiting for hours and never met with me. Calls were not returned for several weeks only after escalating to the owner. Even after escalating to the owner it took more than a week to get a call back. The amount of headache it has caused me and my wife is unbelievable. We had bought or leased at least 8 vehicles from this dealer group and to get this level of poor customer service was appalling. Actually I personally feel it was negligent and deceptive customer service. My opinion is that I would not recommend anyone purchase or service their vehicles with Tomball Dodge, More

Reason for poor review: Serious Safety hazard caused by factory defect identified and unrepaired after 5 months. Just to be fair, Samantha, Anthony and Wendy were very courteous and friendly. Paul was factory defect identified and unrepaired after 5 months. Just to be fair, Samantha, Anthony and Wendy were very courteous and friendly. Paul was not. I turned my vehicle (Dodge Grand Caravan) in for a manufacturers defect service request (a very sharp steel corner protruding from the outside of the rear seat cut the tip of my finger nearly completely off). Based on Tomball Dodge's review of the rear seats, I was offered a rental vehicle by the dealership until the safety hazard was repaired. It took Tomball Dodge and Chrysler 3 months and multiple attempts to try and resolve the issue with my vehicle, but were unsuccessful and returned the vehicle to me unrepaired with the hazard still present. This safety hazard is present in all Dodge Grand Caravans like mine. Since I've received my vehicle back, 2 of my children almost had the exact same injury from this protruding piece of steel. I have taken steps to minimize the risk to my children and myself. My intention is to document this online in the event that other persons have the same issue. It has now been 5 months and my vehicle has not been repaired, nor has Tomball Dodge attempted to repair and/or eliminate the hazard. More

From the start, when I posed a question about a vehicle online, it was onlu minutes before I received an answer and was invited to come in for a test drive and talk with a salesperson. When I went in a co online, it was onlu minutes before I received an answer and was invited to come in for a test drive and talk with a salesperson. When I went in a couple of days later, I had a pleasant experience with the test drive and my questions were answered by Robin about other models and prices. When my husband and I went back a couple of days later and went through the finance process, it was by far the quickest and most pleasant experience we've had buying a vehicle. More

BEWARE Tomball Dodge!!!!!! These people are bald faced BEWARE Tomball Dodge!!!!!! These people are bald faced liars. Ron Thompson & Maddy EACH told my mother & father, both intelligent adults who were ext BEWARE Tomball Dodge!!!!!! These people are bald faced liars. Ron Thompson & Maddy EACH told my mother & father, both intelligent adults who were extremely skeptical that they would give us MSRP for our trade in toward a new car. When pressed as to how they could possibly offer such a thing they responded that they were under new ownership, had 800cars coming at the end of the month, it was a 2 week promotion, etc. So, against our better judgement we packed the 2yr old up & drove 73miles one way all the way from Galveston to have these people tell us that yes, they were offering the MSRP MINUS the amount of miles on your trade in times 30cents a mile which put our trade in as worth a NEGATIVE $10,000!!!! Two separate sales people, Ron & Maddy failed to tell two separate people my mother & father this key fact in this "deal" resulting in a huge waste of time & gas on our part. I am disgusted at this dishonesty & just reminded of the sad fact that if it sounds too good to be true it IS!!! More

After a year of searching for the truck I've always wanted I finally made my last stop at tomball dodge. Leandre was very friendly, diligent and overall tentative to my needs and wants in what I requir wanted I finally made my last stop at tomball dodge. Leandre was very friendly, diligent and overall tentative to my needs and wants in what I required fod my truck. I was more than satisfied, I was ecstatic to finally be put in MY truck at an amazing price with zero hassle!! Every promise that Dre made me, he met!! Of course I thought it was too good to be true but now I know what and amzing team, dealership and salesman are at Tomball Dodge!!! THANK YOU!!! More

Both me and my husband were very pleased with the whole experience it took longer than expected by purchasing a new car is not an in and out process anyways. I give them a 10 and our salesman got me exactl experience it took longer than expected by purchasing a new car is not an in and out process anyways. I give them a 10 and our salesman got me exactly what I wanted :) Highly recommend Mr.Leandre Liggins !!!! More

I came in to see if it "made sense" to trade in my 2008 Ram for a new truck. BIG MISTAKE. Awful experience with BJ and Kroll. Their aggressive sales tactics, non-existent listening skills, and i my 2008 Ram for a new truck. BIG MISTAKE. Awful experience with BJ and Kroll. Their aggressive sales tactics, non-existent listening skills, and inability to provide accurate information made my experience at Tomball Dodge the worst I have ever experienced. They refused to provide me accurate financial information for the transaction and in fact kept moving the numbers around just to make it more confusing. Additionally, they refused to acknowledge publicly printed prices and i felt I was in a "bait and switch" situation. They kept trying to negotiate on monthly payment when I want to know bottom line price. And they did not respect my clearly stated time schedule for when I told them I had to leave. When I wanted to leave, I calmly explained the deal did not make financial sense for me but it took several requests for them to return my keys to me (which they had in order to evaluate my trade in). The only way it would have been worse is if I actually bought something. More

My experience at this dealer ship was phenomenal. My sales representative, has truly found his calling in life. Leandre Liggins was professional, considerate and truly a class act to deal with. I will b sales representative, has truly found his calling in life. Leandre Liggins was professional, considerate and truly a class act to deal with. I will be going back to Leandre for my next Dodge pick-up without a doubt; good job Leandre and I wish you nothing but success. More