Tomball Dodge Jeep Chrysler

Worst dealership I've ever experienced. Lies, lies, lies We are buying my wife a new Jeep Grand Cherokee Overland. The initial visit (10/24) was very good and a salesman "Mark" took us on a few test drives. We are buying my wife a new Jeep Grand Cherokee Overland. The initial visit (10/24) was very good and a salesman "Mark" took us on a few test drives. I told him we would call the next day and come back to see him and he agreed. After deciding on the equipment package overnight, I called the dealership on 10/25 and was told "I haven't seen him, he might not be coming in", so I texted him. Never a reply. We decided to go up anyway and talk to someone else. Another salesman (didn't get his name) quickly sat us down and we told him what package my wife wanted on the Jeep. He came back a short time later telling us there was one vehicle like that and it was near Dallas and trying to push what inventory they had there in 2014's. While we waited for over an hour at his desk, he said he was texting and calling the dealership to see if they would release it. After giving him my preferred supplier pricing from my company, he said it would cost $1200 extra to get that vehicle here and that he would split it with me. I told him we could order one (6 weeks to get in) and he said I would have to put $1000 down to do that (not hold my check but cash it). We left and drove straight to Northwest Dodge on 290 near Hwy 6. They located the same Jeep Grand Cherokee and it is here 2 days later and we pick it up tonight. No extra charges and they sold it to us $1500 cheaper (rebates and incentives Tomball "forgot" to include). Northwest told me they would order one if for some reason they couldn't get that one and no I wouldn't have to put $1000 up front down. I was told that dealers have an entire department that handles vehicle swaps and it was an unspoken rule they didn't call on Saturdays, much less salesman to salesman. I still have not heard anything from Tomball 3 days later. I guess they just weren't making enough money on the deal. Make the short drive to Northwest Dodge/Jeep/Chrysler - you won't regret it. More

No service is worth 200/hr 2011 dodge charger I took my car in for a safety recall. Had to leave it. Was called at work with safety recall completed but found a defective speed 2011 dodge charger I took my car in for a safety recall. Had to leave it. Was called at work with safety recall completed but found a defective speed sensor on right rear. Told them I can do it, just sell me the part. I was told it was a very involved process including removing the wheel well to access. Didn't have that much time so I agreed. Tech logged .6 hours on recall and 1.5 hours on speed sensor (total 2.1 hours). Dash cam recorded 62 minutes from time it was driven into the shop and parked after a test drive. Looked at it when I got it home and I could have changed it like I told them I could without even lifting the car or removing the tire. Was charged 195.00 for 20 min of labor on a 19.95 part. Do yourself a favor and get your service done somewhere else. JP Cypress TX More

Easiest new vehicle buying experience I have ever had! I was referred to Tomball Dodge, specifically to Julie Clark. I told her what I wanted and she got some information from me. When I arrived unannoun I was referred to Tomball Dodge, specifically to Julie Clark. I told her what I wanted and she got some information from me. When I arrived unannounced she was finalizing a sale with another client and was with me in a few minutes. She already had me pre-approved for purchase. The inventory at that dealership is huge but she had it narrowed down for me so it didn't take that long to find the perfect vehicle. My particular choice was a very recent trade from another dealership and the keys were in the service department which was already closed. We took care of the paperwork and I was out of there in a few hours in another new vehicle. She personally delivered MY truck the next morning. Everyone at Tomball Dodge Jeep Chrysler was courteous and professional. I highly recommend Julie for all of your car/truck/Jeep needs! More

Awesome experience Great experience. Henry our sales guy is awesome Best dealership I've ever been to. These guys really went above and beyond to make sure I was s Great experience. Henry our sales guy is awesome Best dealership I've ever been to. These guys really went above and beyond to make sure I was satisfied with the price. More

Excellent service We are very pleased with tomball dodge and Mike. Mike was friendly and very helpful and was able to answer any questions we had. The entire staff at We are very pleased with tomball dodge and Mike. Mike was friendly and very helpful and was able to answer any questions we had. The entire staff at tomball dodge was just as helpful and just as friendly. We recommend tomball dodge and mike to all of our friends and family. More

2004 Jeep runs like new! My jeep wouldn't start and Sammy Elahmad had them check it from front to back. Now, it runs and steers like a new one! They replaced the actuator on t My jeep wouldn't start and Sammy Elahmad had them check it from front to back. Now, it runs and steers like a new one! They replaced the actuator on the steering column, replaced a broken adapter and the ignition lock switch. He noticed that the AC wasn't cooling right and had it fixed also. They also replaced both rear liftgate props. Now I actually have to use both hands to close it. Like I stated, this jeep runs and drives like it was brand new. Thank you Sammy. From now on, you will be the one I ask for. You did me one great service. More

Sammy Elahmad is the best service advisor! I have always serviced my Jeep and RAM at Tomball because of Sammy's quality of experience. He is the best Service Adviser around. Highly recommende I have always serviced my Jeep and RAM at Tomball because of Sammy's quality of experience. He is the best Service Adviser around. Highly recommended. More

Service was fast and thorough, as always! I love having my oil changed here because I can be sure the staff will not try to sell me something I do not need.i was fast and thorough, as always! I love having my oil changed here because I can be sure the staff will not try to sell me something I do not need.i am also confident that they have checked the car and pointed out any concerns. More

100% Satisfied Thanks to Balaya Davis walked out with the truck and deal we wanted. Worked until 10:30 Saturday night to see to our needs. We will be back for repeat Thanks to Balaya Davis walked out with the truck and deal we wanted. Worked until 10:30 Saturday night to see to our needs. We will be back for repeat business very soon. Thanks again B. More

Absolute great Salesman! Chris Patterson was amazing!! I went in and saw the Jeep Wrangler that I wanted and the process was quick. Everyone at Tomball Dodge are friendly and helpful! It was fantastic work I went in and saw the Jeep Wrangler that I wanted and the process was quick. Everyone at Tomball Dodge are friendly and helpful! It was fantastic working with Chris Patterson, he's friendly and amazing! More