Tomball Dodge Jeep Chrysler

What Out for Frank Oloh Customers do not go to Tomball dodge, I do not recommend anyone to purchase or service their vehicles with Tomball Dodge, in my opinion anyone who nee Customers do not go to Tomball dodge, I do not recommend anyone to purchase or service their vehicles with Tomball Dodge, in my opinion anyone who needs to buy a vehicle should go to spring dodge. My buddy bought two of his trucks from over there in the same month and they treated him like family. At spring dodge they call you to see how you’re doing even after the deal has been made unlike Tomball dodge they treat you with disrespect and they do not follow up on their agreement. My sale guy Frank Oloh is not the person people should be talking to. My problem was when I bought my truck that it had to have the navigation system set up because I will be doing a lot of traveling, I stated it in the office when I bought my truck and on top of that my buddy was there to back my statement. You know what else make its funny if I am not mistaken a good sales person should be there all the way till the end where the buyer drives off the dealership, Frank Oloh was not even there when I drove off. He did that so that I will not be able to ask him about our agreement there sales people told me to talk to frank and he should get it for you if that was part of the agreement. on top of that he send me a message saying that my package was a lone star ram, What difference does it make what package it is, deal is a deal and Frank is a liar and if he agrees to it later he tells you a xxxxxxxxx answer like you can buy for X amount. Frank is the worst car sales man I have ever dealt with. After I bought my truck, the same guy who bought the two trucks from spring dodge went up to him to ask him about trucks because at the time he was in the market looking, he totally pushed him aside and ignored him, in my opinion that’s a bad sales man. More

Safety Recall My name is Ronnie J Fontenot. My family and I relocated to the Tomball area immediately following retirement from the U.S. Federal Government in Sept My name is Ronnie J Fontenot. My family and I relocated to the Tomball area immediately following retirement from the U.S. Federal Government in September 2008. Looking around various car dealerships for reliable transportation, we ultimately settled with the purchase of a 2009 Dodge Journey from Tomball Dodge. We still own the 2009 Journey with its low mileage and still "Looks-Like-New" condition. I have always believed that "if you take care of your transportation, it will take care of you"....and it really has. Over the years it has been my great pleasure to witness several individual performances of such high caliber and quality that meaningful recognition was unquestionably warranted. This review deals with one such performance by Mr. Sammy Elahmad of which I endorse a "Five Star" rating. On September 21, 2014, I arrived at Tomball Dodge without an appointment to have my 2009 Dodge Journey service due to a Safety Recall Notice L25/NHTSA 14V-373, the Frequency Operated Button Ignition Key (FOBIK) which may not fully seat in the "ON" position upon starting the vehicle, which could increase the risk of a crash under certain driving conditions and increase the risk of occupant injury during a crash. Tomball Dodge was extremely BUSY that morning with many vehicles already in the service bays being attended to, coupled with other vehicles - including mine - just "rolling in" lining up in the service line to be assisted to by a SERVICE ADVISOR. Despite the deluge of vehicles being serviced or waiting to be serviced, Mr. Elahmad's immediate attention to my needs was "Five Stars". My experience at Tomball Dodge has always been GREAT! Mr. Elahmad is customer service oriented; always professional and courteous. Someone who really cares about the customer. Each time I bring my 2009 Dodge Journey in for servicing, it is a pleasure seeing Mr. Elahmad standing behind the service counter. Tomball Dodge has an EXCELLENT employee in Mr. Elahmad. My "Five Star" rating of Mr. Elahmad early on in this review is spot on. Keep up the Great Work! More

Worst dealership I've ever experienced. Lies, lies, lies We are buying my wife a new Jeep Grand Cherokee Overland. The initial visit (10/24) was very good and a salesman "Mark" took us on a few test drives. We are buying my wife a new Jeep Grand Cherokee Overland. The initial visit (10/24) was very good and a salesman "Mark" took us on a few test drives. I told him we would call the next day and come back to see him and he agreed. After deciding on the equipment package overnight, I called the dealership on 10/25 and was told "I haven't seen him, he might not be coming in", so I texted him. Never a reply. We decided to go up anyway and talk to someone else. Another salesman (didn't get his name) quickly sat us down and we told him what package my wife wanted on the Jeep. He came back a short time later telling us there was one vehicle like that and it was near Dallas and trying to push what inventory they had there in 2014's. While we waited for over an hour at his desk, he said he was texting and calling the dealership to see if they would release it. After giving him my preferred supplier pricing from my company, he said it would cost $1200 extra to get that vehicle here and that he would split it with me. I told him we could order one (6 weeks to get in) and he said I would have to put $1000 down to do that (not hold my check but cash it). We left and drove straight to Northwest Dodge on 290 near Hwy 6. They located the same Jeep Grand Cherokee and it is here 2 days later and we pick it up tonight. No extra charges and they sold it to us $1500 cheaper (rebates and incentives Tomball "forgot" to include). Northwest told me they would order one if for some reason they couldn't get that one and no I wouldn't have to put $1000 up front down. I was told that dealers have an entire department that handles vehicle swaps and it was an unspoken rule they didn't call on Saturdays, much less salesman to salesman. I still have not heard anything from Tomball 3 days later. I guess they just weren't making enough money on the deal. Make the short drive to Northwest Dodge/Jeep/Chrysler - you won't regret it. More

No service is worth 200/hr 2011 dodge charger I took my car in for a safety recall. Had to leave it. Was called at work with safety recall completed but found a defective speed 2011 dodge charger I took my car in for a safety recall. Had to leave it. Was called at work with safety recall completed but found a defective speed sensor on right rear. Told them I can do it, just sell me the part. I was told it was a very involved process including removing the wheel well to access. Didn't have that much time so I agreed. Tech logged .6 hours on recall and 1.5 hours on speed sensor (total 2.1 hours). Dash cam recorded 62 minutes from time it was driven into the shop and parked after a test drive. Looked at it when I got it home and I could have changed it like I told them I could without even lifting the car or removing the tire. Was charged 195.00 for 20 min of labor on a 19.95 part. Do yourself a favor and get your service done somewhere else. JP Cypress TX More

Easiest new vehicle buying experience I have ever had! I was referred to Tomball Dodge, specifically to Julie Clark. I told her what I wanted and she got some information from me. When I arrived unannoun I was referred to Tomball Dodge, specifically to Julie Clark. I told her what I wanted and she got some information from me. When I arrived unannounced she was finalizing a sale with another client and was with me in a few minutes. She already had me pre-approved for purchase. The inventory at that dealership is huge but she had it narrowed down for me so it didn't take that long to find the perfect vehicle. My particular choice was a very recent trade from another dealership and the keys were in the service department which was already closed. We took care of the paperwork and I was out of there in a few hours in another new vehicle. She personally delivered MY truck the next morning. Everyone at Tomball Dodge Jeep Chrysler was courteous and professional. I highly recommend Julie for all of your car/truck/Jeep needs! More

Awesome experience Great experience. Henry our sales guy is awesome Best dealership I've ever been to. These guys really went above and beyond to make sure I was s Great experience. Henry our sales guy is awesome Best dealership I've ever been to. These guys really went above and beyond to make sure I was satisfied with the price. More

Excellent service We are very pleased with tomball dodge and Mike. Mike was friendly and very helpful and was able to answer any questions we had. The entire staff at We are very pleased with tomball dodge and Mike. Mike was friendly and very helpful and was able to answer any questions we had. The entire staff at tomball dodge was just as helpful and just as friendly. We recommend tomball dodge and mike to all of our friends and family. More

2004 Jeep runs like new! My jeep wouldn't start and Sammy Elahmad had them check it from front to back. Now, it runs and steers like a new one! They replaced the actuator on t My jeep wouldn't start and Sammy Elahmad had them check it from front to back. Now, it runs and steers like a new one! They replaced the actuator on the steering column, replaced a broken adapter and the ignition lock switch. He noticed that the AC wasn't cooling right and had it fixed also. They also replaced both rear liftgate props. Now I actually have to use both hands to close it. Like I stated, this jeep runs and drives like it was brand new. Thank you Sammy. From now on, you will be the one I ask for. You did me one great service. More

Sammy Elahmad is the best service advisor! I have always serviced my Jeep and RAM at Tomball because of Sammy's quality of experience. He is the best Service Adviser around. Highly recommende I have always serviced my Jeep and RAM at Tomball because of Sammy's quality of experience. He is the best Service Adviser around. Highly recommended. More

Service was fast and thorough, as always! I love having my oil changed here because I can be sure the staff will not try to sell me something I do not need.i was fast and thorough, as always! I love having my oil changed here because I can be sure the staff will not try to sell me something I do not need.i am also confident that they have checked the car and pointed out any concerns. More