Tomball Dodge Jeep Chrysler

Dishonest Finance Manager Jeff We are previous customers of this dealership, out of loyalty to our salesmen we decided to go back to buy another car. After two days of waiting for t We are previous customers of this dealership, out of loyalty to our salesmen we decided to go back to buy another car. After two days of waiting for the deal to be completed they called and said they got us the payment we wanted, so we returned to complete paperwork. After getting there we got into finance only to find out that the reason they got the payments down was because they not only removed the gap and warranty but they also decided to take the gap and warranty cancellation fees from our trade in and add those as a down payment. None of this was disclosed to us, we were told we would be financing a certain amount with no money down and never were we told of cancellation fee's until we got into the finance office. We do feel bad for our salesman Mike as he is on vacation and left our account in someone else's hands to complete and now he will return to no deal at all because we told them how dishonest they are and walked out. This is only one of the many issues we have had with this dealership. The other is the service department not being able to fix an issue with my jeep that they too have dealt with. The only bonus is my jeep is still under warranty but I think after two years they could get the issue fix. Just beware, if you are looking to have a pleasant experience and to be treated with respect and honestly this is not the dealership for you. More

The sales person Jason Reid was very kind. Jason Reid was very kind person. I bought a Chevy Sonic hatchback. Traded in my Chevy Malibu. Jason enjoys working with each customer. I appreciate Ja Jason Reid was very kind person. I bought a Chevy Sonic hatchback. Traded in my Chevy Malibu. Jason enjoys working with each customer. I appreciate Jason working with me. He is a great salesman. He wants to make sure each customer is happy . I would recommend any my friends to see Jason Reid if they want to buy a vehicle. More

Stay away! Spoke with the Internet department, Shelby, and we worked out a deal on a vehicle. After driving 3 hours, we were then told the deal was not going to Spoke with the Internet department, Shelby, and we worked out a deal on a vehicle. After driving 3 hours, we were then told the deal was not going to happen. Complete dishonesty. The assistant used car manager actually admitted that Shelby did her job, even though she lied, because she got us there. Sad that they would do this to anyone, but when it is your 18 year old son who has worked so hard, it is especially infuriating. We will be taking our business back to our hometown where a man's (or woman's) word still means something. More

Dodge4life Thank you Sunny Ahmed! I love my new 2015 Grand Jeep Cherokee! You are the best. I really recommend this place. Ask for Sunny Ahmed. Thank you Sunny Ahmed! I love my new 2015 Grand Jeep Cherokee! You are the best. I really recommend this place. Ask for Sunny Ahmed. More

Great Job! Nathan Kendall was my service writer & he promptly addressed my issues and explained the approximate time required to perform required requests. Nate Nathan Kendall was my service writer & he promptly addressed my issues and explained the approximate time required to perform required requests. Nate was accurate and satisfied my service needs. Thank you Nate and thank you Tomball for having so many qualified personnel on Staff to make me comfortable to send Friends and Family to your dealership for their vehicle needs. By the way, this is my 1st Dodge and I am absolutely satisfied with this Ram 2500 4X4 Laramie, longhorn edition, best vehicle I have ever driven on a trip! More

Long wait Everything was excellent except the wait time. The service tech was very nice and answered my questions. But Two hours is kinda long for an oil chang Everything was excellent except the wait time. The service tech was very nice and answered my questions. But Two hours is kinda long for an oil change. More

Great service and prices!! We had excellent service and an awesome salesman. If we had any questions, our salesman didn't hesitate to call, email, or text us back. The dealershi We had excellent service and an awesome salesman. If we had any questions, our salesman didn't hesitate to call, email, or text us back. The dealership was clean and organized. The finance department was very nice to us, and was great because it was late at night before everything got finalized. I would recommend this dealership and our salesman to anyone that wants to buy a dodge, or a ram. More

buying my new Ram 1500 I knew what I wanted but was leery about getting back into debt. However Elvis Davila was there from the moment I asked about what they had to offer. I knew what I wanted but was leery about getting back into debt. However Elvis Davila was there from the moment I asked about what they had to offer. He took his time to show me what I wanted to see and after the test drive I was hooked. He helped us through the purchase and I drove away in my new Dodge Ram 1500..Love my truck and I love my dealer..This is not my first Dodge Ram from Tomball Dodge. We still have the 08 Hemi Quad cab that my wife loves. All our services are done here at the dealership and I look forward to doing business with them as they always make us feel like we are family.. More

Service Dept I have dealt with Sammy over many years and have always had a positive experience. It's nice to have a familiar face that I can count on. Keep up the I have dealt with Sammy over many years and have always had a positive experience. It's nice to have a familiar face that I can count on. Keep up the excellent service! More

Watch out for Vernon in service! The service department at Tomball Dodge is very deceitful and will tell you what you want to hear until it comes time to pay the bill. I waited a few The service department at Tomball Dodge is very deceitful and will tell you what you want to hear until it comes time to pay the bill. I waited a few days before I decided to tell my story. I was so upset and I needed time to cool off so I didn't write something that I might regret later. My name is Micah Martin the owner of a 2011 Dodge Ram pickup. I have been a very loyal customer of the Tomball dealership family. I have bought many vehicles from the Ford and dodge dealerships through the years and have had great sales experiences. This is the first time I had to use their service department. I will tell you to stay away from Vernon. The biggest problem I have with Vernon is him not being honest with me throughout my entire service experience. My engine light came on, so since the vehicle was under warranty I brought it to the dealership to fix the issues. The issue turned out to be a problem with the transmission and engine. I purchased an extended warranty when I bought the vehicle. Vernon told me that because the problems involved the power train that Chrysler would cover the repairs because the vehicle was still under the 7 year 100,000 warranty, that was great news. Now comes the issue with Vernon that I was upset about. He told me that my vehicle could be in the shop for up to two weeks. When he told me that I told him that I would need a rental to drive then. He looked up my warranty and stated that he may not be able to get Chrysler to pay for all of the days for my rental but he could get them to cover some of the time. Then He told me that he could also get the company that I had my extended warranty through to pay for some of the time for the rental as well. He felt that between the two, Chrysler and extended warranty co, he should be able to get six days covered. I wasn't happy about it but what was I suppose to do. I dropped it off on a Thursday and finally received a call from Vernon on the following Monday telling me what the issues were with my vehicle. As of Monday they hadn't started any repairs yet but they know what is wrong with the vehicle by now. Monday would have made day five for the rental. I specifically asked Vernon "hey what about my rental, it's almost been six days, do I need to come in and give it back?" Vernon stated " don't worry about it just go on like you normally do. Since there are engine problems too I should be able to get you more days for your rental." To me he is telling me don't worry about it he would take care of me. Trusting Vernon was my mistake. After having the rental for 9 days Vernon called and said my truck was ready for pickup. When I arrived to get my truck this is when I started to get upset. On the day I pick up my truck Vernon tells me that he was only able to get 2 days covered for my rental, yes I said 2 days. When I asked him to explain it he fed me some bull crap about Chrysler not covering it because it was a BASIC repair. A basic repair? So working on the engine and the transmission is a BASIC repair? I'm no mechanic but that sound pretty unbasic to me. Now remember I received a call from Vernon on day five regarding my repairs. This is the point where Vernon should have already called Chrysler and got the days approved for my rental. Instead he didn't get the days approved and then waited until the day I picked up my truck to tell me that the days were not approved. This is why I'm upset. To me that is not being honest and up front. To me Vernon was being deceitful to me about my repairs. Be up front with me and let me decide if I want to pay for extra days for the rental. Don't wait until the day of to tell me. The charge for the rental ended up being almost $500. Thank God I did buy the extended warranty because they did cover 3 of the 9 days for the rental. I called back over to Vernon when I turned in my rental to see if there was anything that they were willing to do to help with the rental and I was basically told no. That I would have to pay it and then try and get some sort of reimbursement. Really, thanks for nothing. This has left a very bad taste in my mouth with the Tomball family. It's going to be hard for me to go back to buy another vehicle there or tell anyone else to go there. Beware of Vernon, he will tell you what you want to hear. More