Tomball Dodge Jeep Chrysler

Long wait Everything was excellent except the wait time. The service tech was very nice and answered my questions. But Two hours is kinda long for an oil chang Everything was excellent except the wait time. The service tech was very nice and answered my questions. But Two hours is kinda long for an oil change. More

Great service and prices!! We had excellent service and an awesome salesman. If we had any questions, our salesman didn't hesitate to call, email, or text us back. The dealershi We had excellent service and an awesome salesman. If we had any questions, our salesman didn't hesitate to call, email, or text us back. The dealership was clean and organized. The finance department was very nice to us, and was great because it was late at night before everything got finalized. I would recommend this dealership and our salesman to anyone that wants to buy a dodge, or a ram. More

buying my new Ram 1500 I knew what I wanted but was leery about getting back into debt. However Elvis Davila was there from the moment I asked about what they had to offer. I knew what I wanted but was leery about getting back into debt. However Elvis Davila was there from the moment I asked about what they had to offer. He took his time to show me what I wanted to see and after the test drive I was hooked. He helped us through the purchase and I drove away in my new Dodge Ram 1500..Love my truck and I love my dealer..This is not my first Dodge Ram from Tomball Dodge. We still have the 08 Hemi Quad cab that my wife loves. All our services are done here at the dealership and I look forward to doing business with them as they always make us feel like we are family.. More

Service Dept I have dealt with Sammy over many years and have always had a positive experience. It's nice to have a familiar face that I can count on. Keep up the I have dealt with Sammy over many years and have always had a positive experience. It's nice to have a familiar face that I can count on. Keep up the excellent service! More

Watch out for Vernon in service! The service department at Tomball Dodge is very deceitful and will tell you what you want to hear until it comes time to pay the bill. I waited a few The service department at Tomball Dodge is very deceitful and will tell you what you want to hear until it comes time to pay the bill. I waited a few days before I decided to tell my story. I was so upset and I needed time to cool off so I didn't write something that I might regret later. My name is Micah Martin the owner of a 2011 Dodge Ram pickup. I have been a very loyal customer of the Tomball dealership family. I have bought many vehicles from the Ford and dodge dealerships through the years and have had great sales experiences. This is the first time I had to use their service department. I will tell you to stay away from Vernon. The biggest problem I have with Vernon is him not being honest with me throughout my entire service experience. My engine light came on, so since the vehicle was under warranty I brought it to the dealership to fix the issues. The issue turned out to be a problem with the transmission and engine. I purchased an extended warranty when I bought the vehicle. Vernon told me that because the problems involved the power train that Chrysler would cover the repairs because the vehicle was still under the 7 year 100,000 warranty, that was great news. Now comes the issue with Vernon that I was upset about. He told me that my vehicle could be in the shop for up to two weeks. When he told me that I told him that I would need a rental to drive then. He looked up my warranty and stated that he may not be able to get Chrysler to pay for all of the days for my rental but he could get them to cover some of the time. Then He told me that he could also get the company that I had my extended warranty through to pay for some of the time for the rental as well. He felt that between the two, Chrysler and extended warranty co, he should be able to get six days covered. I wasn't happy about it but what was I suppose to do. I dropped it off on a Thursday and finally received a call from Vernon on the following Monday telling me what the issues were with my vehicle. As of Monday they hadn't started any repairs yet but they know what is wrong with the vehicle by now. Monday would have made day five for the rental. I specifically asked Vernon "hey what about my rental, it's almost been six days, do I need to come in and give it back?" Vernon stated " don't worry about it just go on like you normally do. Since there are engine problems too I should be able to get you more days for your rental." To me he is telling me don't worry about it he would take care of me. Trusting Vernon was my mistake. After having the rental for 9 days Vernon called and said my truck was ready for pickup. When I arrived to get my truck this is when I started to get upset. On the day I pick up my truck Vernon tells me that he was only able to get 2 days covered for my rental, yes I said 2 days. When I asked him to explain it he fed me some bull crap about Chrysler not covering it because it was a BASIC repair. A basic repair? So working on the engine and the transmission is a BASIC repair? I'm no mechanic but that sound pretty unbasic to me. Now remember I received a call from Vernon on day five regarding my repairs. This is the point where Vernon should have already called Chrysler and got the days approved for my rental. Instead he didn't get the days approved and then waited until the day I picked up my truck to tell me that the days were not approved. This is why I'm upset. To me that is not being honest and up front. To me Vernon was being deceitful to me about my repairs. Be up front with me and let me decide if I want to pay for extra days for the rental. Don't wait until the day of to tell me. The charge for the rental ended up being almost $500. Thank God I did buy the extended warranty because they did cover 3 of the 9 days for the rental. I called back over to Vernon when I turned in my rental to see if there was anything that they were willing to do to help with the rental and I was basically told no. That I would have to pay it and then try and get some sort of reimbursement. Really, thanks for nothing. This has left a very bad taste in my mouth with the Tomball family. It's going to be hard for me to go back to buy another vehicle there or tell anyone else to go there. Beware of Vernon, he will tell you what you want to hear. More

Excellent Ambassador at Tomball Dodge is Mr. Sammy Elahmad Since the purchase of my Chrysler 200 two years ago at Tomball Dodge, every normal maintenance service visit was managed and conducted by Mr. Sammy El Since the purchase of my Chrysler 200 two years ago at Tomball Dodge, every normal maintenance service visit was managed and conducted by Mr. Sammy Elahmad with utmost efficiency, courtesy and extra=ordinary attention! Thank you Sammy for being a perfect ambassador to the company and clients you serve! I was so satisfied that I brought my older car in last month (Dec 2014) for a major work which was brought back to almost-like-new condition! Yes, you c an be sure that we will return to purchase a new car as well as make strong referral recommendation to our family and friends living in the Texas area! Thank you for running such an smooth and customer-friendly operation! Chopin and Joan Kiang, Magnolia, TX More

Happy with my puchase!!!!!! Thank you!.....JEFF NORROD for helping me with purchasing my 2011 GRAND CHEROKEE! If you are looking to purchase a car, go see JEFF NORROD!....You wa Thank you!.....JEFF NORROD for helping me with purchasing my 2011 GRAND CHEROKEE! If you are looking to purchase a car, go see JEFF NORROD!....You want regret it!....He's the real deal!!....THANKS AGAIN JEFF More

Great service This was the best car buying experience that I have a ever had.. Was in and out with then 5 hours with my new dodge charger .. Last year when we has p This was the best car buying experience that I have a ever had.. Was in and out with then 5 hours with my new dodge charger .. Last year when we has purchase a vehicle in another dealer it took them two full days to process all the paper work. At Tomball Dodge they get down to business and get u all set in couple of hours.. I wouldn't mind coming back for my next car here. Thank you Anthony Cruz More

What Out for Frank Oloh Customers do not go to Tomball dodge, I do not recommend anyone to purchase or service their vehicles with Tomball Dodge, in my opinion anyone who nee Customers do not go to Tomball dodge, I do not recommend anyone to purchase or service their vehicles with Tomball Dodge, in my opinion anyone who needs to buy a vehicle should go to spring dodge. My buddy bought two of his trucks from over there in the same month and they treated him like family. At spring dodge they call you to see how you’re doing even after the deal has been made unlike Tomball dodge they treat you with disrespect and they do not follow up on their agreement. My sale guy Frank Oloh is not the person people should be talking to. My problem was when I bought my truck that it had to have the navigation system set up because I will be doing a lot of traveling, I stated it in the office when I bought my truck and on top of that my buddy was there to back my statement. You know what else make its funny if I am not mistaken a good sales person should be there all the way till the end where the buyer drives off the dealership, Frank Oloh was not even there when I drove off. He did that so that I will not be able to ask him about our agreement there sales people told me to talk to frank and he should get it for you if that was part of the agreement. on top of that he send me a message saying that my package was a lone star ram, What difference does it make what package it is, deal is a deal and Frank is a liar and if he agrees to it later he tells you a xxxxxxxxx answer like you can buy for X amount. Frank is the worst car sales man I have ever dealt with. After I bought my truck, the same guy who bought the two trucks from spring dodge went up to him to ask him about trucks because at the time he was in the market looking, he totally pushed him aside and ignored him, in my opinion that’s a bad sales man. More

Safety Recall My name is Ronnie J Fontenot. My family and I relocated to the Tomball area immediately following retirement from the U.S. Federal Government in Sept My name is Ronnie J Fontenot. My family and I relocated to the Tomball area immediately following retirement from the U.S. Federal Government in September 2008. Looking around various car dealerships for reliable transportation, we ultimately settled with the purchase of a 2009 Dodge Journey from Tomball Dodge. We still own the 2009 Journey with its low mileage and still "Looks-Like-New" condition. I have always believed that "if you take care of your transportation, it will take care of you"....and it really has. Over the years it has been my great pleasure to witness several individual performances of such high caliber and quality that meaningful recognition was unquestionably warranted. This review deals with one such performance by Mr. Sammy Elahmad of which I endorse a "Five Star" rating. On September 21, 2014, I arrived at Tomball Dodge without an appointment to have my 2009 Dodge Journey service due to a Safety Recall Notice L25/NHTSA 14V-373, the Frequency Operated Button Ignition Key (FOBIK) which may not fully seat in the "ON" position upon starting the vehicle, which could increase the risk of a crash under certain driving conditions and increase the risk of occupant injury during a crash. Tomball Dodge was extremely BUSY that morning with many vehicles already in the service bays being attended to, coupled with other vehicles - including mine - just "rolling in" lining up in the service line to be assisted to by a SERVICE ADVISOR. Despite the deluge of vehicles being serviced or waiting to be serviced, Mr. Elahmad's immediate attention to my needs was "Five Stars". My experience at Tomball Dodge has always been GREAT! Mr. Elahmad is customer service oriented; always professional and courteous. Someone who really cares about the customer. Each time I bring my 2009 Dodge Journey in for servicing, it is a pleasure seeing Mr. Elahmad standing behind the service counter. Tomball Dodge has an EXCELLENT employee in Mr. Elahmad. My "Five Star" rating of Mr. Elahmad early on in this review is spot on. Keep up the Great Work! More