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Tom Hesser BMW

Scranton, PA

4.7
327 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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327 Reviews of Tom Hesser BMW

September 12, 2025

Great experience at this dealership! The staff was professional, friendly, and made the whole process smooth and stress-free. I highly recommend them for their excellent customer service More

by mmg9803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Sep 12, 2025 -

Tom Hesser BMW responded

We're thankful for your business and your fantastic five-star review of Tom Hesser BMW! We will pass along your kind words to the team. Enjoy your new car!

September 12, 2025

Stephen was amazing. He made a lousy situation so much better. He has a fabulous attitude and a great way with people. He will be the reason i stay with Hesser and buy More

by Homesanns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
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Sep 12, 2025 -

Tom Hesser BMW responded

It's wonderful to know Stephen turned things around. We'll be sure to pass along your kind words. Thank you for choosing Tom Hesser BMW, and we can't wait to assist you again!

September 11, 2025

The service was excellent. Work was done in a timely manner and the price was reasonable. More

by Djs606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Sawicki and S Wilson
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Sep 12, 2025 -

Tom Hesser BMW responded

So happy to hear that! Thanks for the amazing five-star review! - Tom Hesser BMW

September 05, 2025

Great service and very responsive. Highly recommend this dealership. Have me a rental while my vehicle was being repaired More

by sebastianelli201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck
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Sep 05, 2025 -

Tom Hesser BMW responded

Thanks for the glowing feedback! We are so glad our team could get you safely back on the road. We are here to help with any future needs! See you next time at Tom Hesser BMW.

August 30, 2025

Always great service at Tom Hesser Chevrolet. . Tammy kept me informed & walked me through the work that was performed & even reminded me to use my GM points to save me a few bucks. More

by mmellody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Sep 02, 2025 -

Tom Hesser BMW responded

Thank you for sharing your feedback about Tammy and our service team! We look forward to seeing you next time at Tom Hesser Chevrolet. Safe travels!

August 27, 2025

Very professional, nice to deal with, extremely knowledgeable and friendly. Always expect to have a good experience. More

by tonyatwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh and Nicole
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Aug 28, 2025 -

Tom Hesser BMW responded

Thank you for the wonderful feedback! We look forward to welcoming you back to Tom Hesser BMW in the future.

August 24, 2025

I walked in and walked out with a truck. Everybody was exceptional in the way I was treated..top notch place More

by bsemon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
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Aug 26, 2025 -

Tom Hesser BMW responded

Thank you for choosing Tom Hesser BMW and for sharing your support with our team. We hope to serve you again down the road!

August 20, 2025

Consistently work to make things easier. Take time to explain what and if there's a problem. Always friendly and courteous. More

by John Capasso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlieh
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Aug 20, 2025 -

Tom Hesser BMW responded

John, thank you for choosing Tom Hesser BMW! Quality customer service is always our goal, so we're thrilled to hear this feedback. Take care and we'll see you next time!

August 14, 2025

They always go above and beyond to take care of their customers. Always fair and honest. I’d never buy a BMW from anyone else. I drive just over 2 hours and past another BMW dealer just to work with them More

by Matticeml
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean, Chris
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Aug 15, 2025 -

Tom Hesser BMW responded

We are grateful for your feedback! Thank you for choosing Tom Hesser BMW and for making the drive to work with us. We truly appreciate your business and look forward to taking care of you again in the future. Safe travels!

August 13, 2025

My truck was brought in to the body shop for repair. They handled all of the correspondence with the insurance company. And when I got my truck back, it looked better than it was clean. Even the inter More

by constablejgenell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Aug 14, 2025 -

Tom Hesser BMW responded

It's awesome to hear you are happy with your truck and that it looks better than ever! Thank you for choosing Tom Hesser BMW and for sharing your feedback. Safe travels ahead!

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