Tom Hesser BMW

Absolutely Top Drawer Service From Lisa J. and TomHesser BMW I saw a 2015 BMW M3 on their website. Living in Birmingham, AL I knew a trip to Scranton would be an involved process especially since I hate flying I saw a 2015 BMW M3 on their website. Living in Birmingham, AL I knew a trip to Scranton would be an involved process especially since I hate flying but after talking with Lisa Judson I found a level of professionalism and courtesy that went beyond typical. My wife and I flew up there and got the royal treatment from the whole gang. We ended up picking up the M3 after working with Lisa and promptly drove it 900 miles back home. We very much enjoyed our time with Lisa Judson, Rick and Jennifer Seeger. We trust we got a good car out of the deal as it was awesome on the road. More

Outstanding customer service with attention to every detail! Great car buying experience. Sales person (Lisa J.) was excellent...knowledgeable, friendly AND excited about the cars she was selling. Kept me info Great car buying experience. Sales person (Lisa J.) was excellent...knowledgeable, friendly AND excited about the cars she was selling. Kept me informed from the build process through delivery. Seamless and easy from start to finish. More

Terrible with customers We would never recommend buying or trading in a car here! First off it took two and a half hrs to do the paperwork. It’s over a month and we’re still We would never recommend buying or trading in a car here! First off it took two and a half hrs to do the paperwork. It’s over a month and we’re still trying to get our traid in paid off. Their check for the new car was cashed within a week and were still waiting on them to pay our trade in. Customer service is horrible! We were sent on a wild goose chase to get our own money. Good luck with them returning your phone calls it’s so bad we had to drive to the dealership because we couldn’t get an answer from their people. First the said our bank had the check, then it was fed ex lost the check and now they don’t know where it is and want us to make the loan payment on a vehicle we haven’t owned in over a month. More

Lisa Judson made it happen. I purchased a certified pre-owned BMW from Tom Hesser. Lisa Judson is an awesome salesperson. She committed countless hours to make sure I would be ha I purchased a certified pre-owned BMW from Tom Hesser. Lisa Judson is an awesome salesperson. She committed countless hours to make sure I would be happy with the vehicle I purchased. More

Never purchase a certified pre owned vehicle from them Purchased a certified pre owned BMW 5 series, after one week of ownership all types of indications showed on the I drive. Took it in for service which Purchased a certified pre owned BMW 5 series, after one week of ownership all types of indications showed on the I drive. Took it in for service which they said there wasn't anything wrong. Took the vehicle to another dealer which said it was never certified properly. Need a new timing chain, computer wasn't updated, brake fluid not flushed & turn signal module was never replaced. They denied any wrong doing. Deceitful and untrustworthy. I would NEVER recommend them for a new/used car or for any type of maintenance or repairs. I've owned 5 BMW's and this is the worst dealership that I've ever purchased from and dealt with. More

Spent over $3000 on repairs--but car doesn't run? Took my car to get repairs, original price was $700, then they called back a few weeks later and said they found an additional problem, so I spent ove Took my car to get repairs, original price was $700, then they called back a few weeks later and said they found an additional problem, so I spent over 3000 for repairs which took weeks. N the day I pick up my car I have a drivetrain malfunction and no AC out of the blue?! I swear these people ruined my BMW, and they refuse to take any accountability! More

POOR CUSTOMER SERVICE!!! Took 7 WEEKS to fix my BMW and returned it with a big scratch and will not contacted me to fix it. Contact BMW corporate and they have been trying for Took 7 WEEKS to fix my BMW and returned it with a big scratch and will not contacted me to fix it. Contact BMW corporate and they have been trying for 3 weeks to get a hold of this dealership. Worst customer service I have ever received. Spent $70,000 at this dealership and this is the sevice you received. Stay far away from Tom Hesser BMW. More

Aweful They stole things from my car and air filter snipped wires in my shifter so it wouldnt grab gears. They took adavantage of me and when confronted with They stole things from my car and air filter snipped wires in my shifter so it wouldnt grab gears. They took adavantage of me and when confronted with the issue they cursed at me and tried to intimidate me. I am currently sueing them kevin and dave work in the mechanics department and were the worst of them all More

Chevrolet-level service I purchased a new 2016 BMW at this dealer and needed a simple service / repair. It's very difficult to get a person on the phone. After leaving a v I purchased a new 2016 BMW at this dealer and needed a simple service / repair. It's very difficult to get a person on the phone. After leaving a voice message with the issue and a call back number, no one ever called back (I guess I wasn't surprised!). I think the issue is they combine the Chevrolet and BMW dealer into one, and so the BMW service gets "watered" down. More

Customer Experience is Top Priority For seven years I have been bringing BMWs to this dealer for service. They are always very responsive and they never try to over-sell or over-price t For seven years I have been bringing BMWs to this dealer for service. They are always very responsive and they never try to over-sell or over-price the service. Recently I had a very uncommon mechanical issue and the car was out of warranty. They provided me a loaner and fixed everything for free. They also did a whole bunch of other exceptional things for me, I'm sure through BMW USA and their own good will. I think they did the right thing due to the uncommon mechanical issue but they could have racked up thousands to my wallet and at least they would have been contractually/warranty strong. I decided to order a new BMW through them since they and BMW USA demonstrate such loyalty retention philosophy. We will probably order a second BMW through them for my wife soon. - Nick More