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Tom Hesser BMW

Scranton, PA

4.7
274 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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274 Reviews of Tom Hesser BMW

April 28, 2025

Truck is in for the same problem this is the third time pretty bad don't you think no loaner car call Friday about 815am called again still no answer finally about 11am phone was answered this is my third More

by rditchkus
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names just write up people
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April 27, 2025

Chris really worked with us on the price and was awesome. His knowledge of the vehicle was great. Also Jen in finance was excellent. She knew her job and explained everything to a tee. More

by georgeron83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris and Jen
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Apr 28, 2025 -

Tom Hesser BMW responded

Hi Georgeron, we're delighted to hear that Chris and Jen provided you with such a positive experience at Tom Hesser BMW. Thank you for your feedback!

April 26, 2025

Tammy is great! ! Wonderful service from her at all times! She is the consummate professional who understands how to deal with the public!! More

by Sid
Recommend Dealer
Yes
Employees Worked With
Tammy
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Apr 28, 2025 -

Tom Hesser BMW responded

Sid, thank you for recognizing Tammy's exceptional service at Tom Hesser BMW! We're delighted to hear she provided a professional and positive experience. We appreciate your feedback!

April 26, 2025

Did not fix the rattle that I requested. Brake fluid change too expensive at $200. More

by akupchik108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
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April 20, 2025

Always i have been being from you and Happy with your staff wonderful people their and wonderful cars and trucks thank you all More

by stanleysandle
Recommend Dealer
Yes
Employees Worked With
Nice
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Apr 21, 2025 -

Tom Hesser BMW responded

Hi Stanley, thank you for your continued support and kind words about our team at Tom Hesser BMW! We're delighted to know you're happy with both the service and vehicles! Safe travels!

April 17, 2025

The customer service team was professional and the estimate was accurate. Please send me a hat More

by Mgolden1002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven, fran
Report | Print
Apr 18, 2025 -

Tom Hesser BMW responded

Thank you for the positive feedback about your recent experience with the Tom Hesser BMW team!

April 16, 2025

Tammy it's just the best she was so very helpful with my issue and took care of it very quickly and she made sure that I was very happy with my service More

by Susan Mazurick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Melody
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Apr 17, 2025 -

Tom Hesser BMW responded

Susan, we're delighted to hear that Tammy provided you with such helpful and efficient service at Tom Hesser BMW. Thank you for sharing your experience!

April 11, 2025

Fast friendly service nice waiting room free drinks would go back again for service when needed More

by Mbalkon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 11, 2025 -

Tom Hesser BMW responded

Thank you for visiting Tom Hesser BMW! We appreciate your positive feedback and look forward to seeing you again in the future!

April 10, 2025

Very easy experience. Didn’t have any problems. Service was very professional and prompt. highly recommend. More

by Cgrip219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 11, 2025 -

Tom Hesser BMW responded

Thank you for recommending Tom Hesser BMW! We're delighted to hear that your experience was smooth and professional. We appreciate your feedback and look forward to serving you again in the future!

April 10, 2025

Major Engine problems on a road trip. Hesser was awesome to deal with both Ashleigh and Tammy in service were amazing. Great service. More

by sdexter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh, Tammy Amico
Report | Print
Apr 11, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience! We're so glad our Tom Hesser BMW team could assist you and hope the rest of your trip went smoothly!

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