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Tom Hesser BMW

Scranton, PA

4.7
222 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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222 Reviews of Tom Hesser BMW

November 23, 2024

Service department visit was painless; staff were excellent! Didn’t have to wait long and was able to work from the service wait area…Win-Win! More

by jdhudak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
Report | Print
Nov 25, 2024 -

Tom Hesser BMW responded

We're delighted to hear that your visit to the Tom Hesser BMW service department was smooth and efficient! It's great that our team could accommodate you so well. Thank you for sharing this positive experience with us!

November 22, 2024

I was very satisfy with the service that I received today. Since there was an error on my scheduled time, Tammy was quick to resolve then problem..Overall, I was extremely happy with my service & cust More

by TMMFLANNERY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 22, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Tammy was able to resolve the scheduling issue and provide you with excellent service at Tom Hesser BMW. Thank you for sharing your positive experience, and we're glad you're happy with our customer service!

November 02, 2024

Great service very professional staff. They squeased me in for a car inspection because my inspection was ready to expire. More

by tinavolansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car inspection
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Nov 04, 2024 -

Tom Hesser BMW responded

We're glad to hear our team at Tom Hesser BMW could accommodate your inspection in a timely manner! Thank you for the kind words and support.

October 25, 2024

Professional work was done in a timely manner. I found Customer service was very good. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Oct 25, 2024 -

Tom Hesser BMW responded

Thanks for sharing your experience, Andrea! Our Tom Hesser BMW team looks forward to serving you again in the future!

October 25, 2024

Excellent customer support and service. Staff knowledgeable and courteous. Would recommend others to this service department More

by Lmuha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha
Report | Print
Oct 28, 2024 -

Tom Hesser BMW responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Hesser BMW provided excellent support and service. We appreciate your recommendation and look forward to assisting you again in the future! Safe travels!

October 18, 2024

I am extremely satisfied with my overall experience at Tom Hesser Bmw! My recent purchase of a 2025X one was my fourth overall purchase from this dealership and I will never go anywhere else Because once More

by Sean Z
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Oct 19, 2024 -

Tom Hesser BMW responded

Hi Sean, we're delighted to hear that Chris and the Tom Hesser BMW team have consistently provided you with exceptional service. Thank you for your continued trust in us, and we look forward to assisting you with your next purchase! Enjoy your new ride!

October 17, 2024

I was very happy with my first service appointment at Hesser Chevrolet. Everyone treated me wonderful. My car didn’t take long. Having the shuttle service was a god send, the driver Richard was very n More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha, Richard
Report | Print
Oct 18, 2024 -

Tom Hesser BMW responded

Lisa, we're delighted to hear about your positive experience with our service team at Tom Hesser BMW. It's great that Richard and the shuttle service made things convenient for you. Thank you for choosing us!

October 15, 2024

Setting up the appointment was a breeze! Alicia in service was excellent and extremely helpful. Hesser is now my go to for great Chevrolet service. Thank you. More

by KRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
Report | Print
Oct 16, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Alicia provided excellent service and made your experience at Tom Hesser BMW a smooth one! Thank you for choosing us as your go-to for Chevrolet service.

October 08, 2024

Did not use $20. 00 coupon I had given her before using points from GM account More

by Wjen210395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana
Report | Print
October 08, 2024

Easy appointment, excellent customer service. Erin was accommodating and made sure everything was done correctly More

by just
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Report | Print
Oct 09, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Erin provided excellent customer service and made your experience at Tom Hesser BMW a smooth one. Thank you for the positive feedback!

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