Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Tom Hesser BMW

Scranton, PA

4.7
339 Reviews
Call Dealership (570) 343-1221
View Awards

1001 N Washington Ave

Scranton, PA

18509

Directions

By Type

339 Reviews of Tom Hesser BMW

June 28, 2026

Chris at the service department is amazing. My BMW had a recall he fixed it as soon as my parts came in called me to keep me up to date with everything. I would definitely recommend them. Grea More

by Zmari88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Jun 29, 2026 -

Tom Hesser BMW responded

Hi Mari! We will let Chris know you think he did an amazing job! Thank you for choosing Tom Hesser BMW and for sharing your review. We wish you safe travels ahead!

June 27, 2026

Tammy was very professional and very knowledgeable and very helpful She mad the repair experience easy More

by scrantonpj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 28, 2026 -

Tom Hesser BMW responded

We're glad to hear Tammy made your experience seamless and informative. Thank you for choosing Tom Hesser BMW Service Center and we'll be sure to let Tammy know she's appreciated! See you next time.

June 27, 2026

I am grateful for the very professional, caring and excellent service! Thanks Chris…much appreciated! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jun 28, 2026 -

Tom Hesser BMW responded

Linda, your feedback has made our day! We’re grateful for your business and for Chris’s efforts. From all of us at Tom Hesser BMW, thank you!

June 26, 2026

My interation with Chris was very positive. The service was completed in a timely fashion and the vehicle was returned sparkling. More

by walkerjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS
Report | Print
Jun 28, 2026 -

Tom Hesser BMW responded

Hi Walker! Thank you for sharing your awesome experience with Chris! We truly value your business, and we hope to see you again at Tom Hesser BMW! Take care!

June 23, 2026

I’ve been going to Tom Hesser Chevrolet for years to have my vehicles serviced. The service is always great, and the service staff are super friendly and very professional. The service advisor and mechanics More

by jpruddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammi, mechanic that serviced my truck
Report | Print
Jun 24, 2026 -

Tom Hesser BMW responded

Hi JP! Thank you for your years of trust and loyalty! We're so happy to hear our team is always thorough and professional at Tom Hesser BMW. We look forward to seeing you next time! Safe travels!

June 20, 2026

Service was fast and the issue with my Denali was corrected. Back on the road in under an hour! Thanks to Tammy for taking care of it so quickly! More

by jmellody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Technician Brad
Report | Print
Jun 21, 2026 -

Tom Hesser BMW responded

Hi Mellody! We're happy to hear that Tammy got you back on the road so swiftly! Thank you for choosing Tom Hesser BMW and for sharing your experience. Safe travels!

June 13, 2026

Brought a car we bought at a different dealership in with engine trouble. Tammy in service was excellent to deal with and took care of everything! Turned out it needed a new engine. Had an aftermarket war More

by JerMo1649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Mellody
Report | Print
Jun 14, 2026 -

Tom Hesser BMW responded

Hi Jermo! Thank you for sharing your experience with Tammy and the team at Tom Hesser BMW. We're glad we could assist with your engine trouble and turn the situation around. If you need anything in the future, please reach out. Take care!

June 13, 2026

Service dept treated me badly. Didn't communicate about damage to my truck caused by Service tech. Body shop manager was rude over phone as was service manager. More

by ducky18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept, bodysuit manager
Report | Print
June 05, 2026

I recently had service done and had a great experience. Fran was super knowledgeable and explained everything throughly. He also provided multiple updates while I waited until my car was finished!! More

by Jpenyak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
Report | Print
Jun 07, 2026 -

Tom Hesser BMW responded

Hi Penyak! We’re pleased to hear that Fran delivered such a seamless experience – that’s what we strive for! Thank you for choosing Tom Hesser BMW and putting your trust in our team. Safe travels ahead!

June 04, 2026

Kind, helpful, positive, attentive. Really went above and beyond and out of the way to be accommodating. More

by tr205230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Kayla, Nick
Report | Print
Jun 05, 2026 -

Tom Hesser BMW responded

We are grateful for your feedback! Thank you for choosing Tom Hesser BMW and sharing your positive experience with our team.

1
2
...
34