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Tom Hesser BMW

Scranton, PA

4.8
353 Reviews

1001 N Washington Ave

Scranton, PA

18509

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353 Reviews of Tom Hesser BMW

July 22, 2026

Bought the car in less than 4 hours. Great experience and I look forward to buying another car in the future. More

by Pat Calpin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 23, 2026 -

Tom Hesser BMW responded

Hi Pat, it’s exciting to read you had a seamless and efficient car-buying experience at Tom Hesser BMW! Enjoy the ride, and we’re already looking forward to serving you again in the future. Safe travels!

July 21, 2026

The service department is outstanding to work with. Chris was very helpful and kept me informed during the entire process. More

by joycem3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 22, 2026 -

Tom Hesser BMW responded

Joy, we're happy to learn Chris was such a help! Thank you for choosing Tom Hesser BMW and for sharing your support. See you next time!

July 21, 2026

Hunter our salesperson was awesome! He took his time and explained everything He contacted my husband the next day to see how everything was with our new vehicle More

by princesspooh66
Recommend Dealer
Yes
Employees Worked With
Hunter Crook
Jul 21, 2026 -

Tom Hesser BMW responded

We’ll let Hunter know how much you appreciated his help! Thank you for choosing Tom Hesser BMW and for sharing your awesome feedback!

July 21, 2026

Great customer service and great customer car ga e me a rental when needed hands down bmw of scranton is the place to go especially if your care needs extensive care More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Jul 21, 2026 -

Tom Hesser BMW responded

Juan, thanks for making our day with this 5-star review of Tom Hesser BMW! We truly appreciate your support and trust in us. Safe travels!

July 19, 2026

Courteous staff, It took some time but vehicle was repaired properly. We were given a lowner . More

by Pomalmort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 20, 2026 -

Tom Hesser BMW responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Tom Hesser BMW Team

July 15, 2026

The dealership was very organized and pleasant. Very knowledgeable, not pushy or stressful. No stress More

by Redmar59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan. Financial girl forgot her name
Jul 16, 2026 -

Tom Hesser BMW responded

We love hearing this from our customers! Thank you for choosing Tom Hesser BMW and for sharing your 5-star feedback! See you next time!

July 12, 2026

Brandon helped me find a replacement vehicle after an accident and also helped to expedite the entire process with the financial team and I went home with my new vehicle in five days. More

by twin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 13, 2026 -

Tom Hesser BMW responded

It's great to hear Brandon made things smooth and speedy for you at Tom Hesser BMW. Enjoy your new ride!

July 12, 2026

As soon as we arrived we were greeted with a warm smile, professionalism, patience and knowledge. It was a very positive and positive and pleasant experience. More

by dbleam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt and Kayla
Jul 13, 2026 -

Tom Hesser BMW responded

Hi Leam! We are thrilled you had a positive and pleasant experience with our team! Thank you for choosing Tom Hesser BMW and sharing your feedback. Safe travels ahead!

July 09, 2026

A very pleasant and attentive staff, made my first service a very pleasant experience. Even though I was 40 minutes late for my appointment, between your manager, and one of your staff staying through More

by Charles Foulds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 10, 2026 -

Tom Hesser BMW responded

Thank you, Charles, for sharing your experience with our team! We are proud to provide timely and accommodating service at Tom Hesser BMW. We hope to welcome you back again down the road. Safe travels!

July 09, 2026

Nick and Hesser were very knowledgeable and helpful with the whole car buying process with BMW . More

by Dnlwall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla, Nick and Lester
Jul 10, 2026 -

Tom Hesser BMW responded

Hi Wall! Thank you for leaving us this five-star review and kind words about our sales team at Tom Hesser BMW! We'll see you next time!

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