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Tom Hesser BMW

Scranton, PA

4.7
320 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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320 Reviews of Tom Hesser BMW

April 22, 2026

My service was quick and easy, I arrive 15 minutes early and they were ready for me and everyone was very friendly More

by angel18816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter and sales and Tammy in Service
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April 22, 2026

Excellent customer care with prompt service and notification. Fran in BMW service is the best! More

by Fitzsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran Rodriguez
Report | Print
April 18, 2026

Great service from Tammy in Chevy service department! ! This is the dealership and service location I always choose. More

by lu5979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 19, 2026 -

Tom Hesser BMW responded

Thank you for your continued trust in Tom Hesser BMW and our Services Team. We’ll be sure to pass along your kind words to Tammy!

April 18, 2026

Our buying experience with Bryan was excellent. He was professional and knowledgeable. Bryan will be the salesman I will dealing with next time I need a vehicle. More

by tmuswjxk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holly, James Mellody, Kayla Kelly
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Apr 19, 2026 -

Tom Hesser BMW responded

Thank you for the glowing review and for trusting Bryan with your business. We look forward to working with you in the future! -Tom Hesser BMW

April 15, 2026

We have been going to Tammy and the service at Tom Hesser They are the best ! More

by tomandmissyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 16, 2026 -

Tom Hesser BMW responded

Tom & Missy, we appreciate your shoutout to Tammy at Tom Hesser BMW. See you next time. Safe travels!

April 12, 2026

Staff was unbelievably informative and friendly. The wait was not as long as they thought it might be . Great experience! More

by kathleenfarrell60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Swilson
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Apr 15, 2026 -

Tom Hesser BMW responded

Thank you for the fantastic feedback about our team, Kathleen! We're honored to hear your visit was informative and friendly at Tom Hesser BMW.

April 12, 2026

Prompt service - always courteous- takes time to explain what my car needed - Fran in BMW is excellent - goes above and beyond! More

by thumperdfr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
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Apr 13, 2026 -

Tom Hesser BMW responded

Hi Thumper! Your feedback means the world to us! We’re delighted that Fran consistently goes above and beyond to ensure you understand your vehicle's needs. Safe travels from all of us at Tom Hesser BMW!

April 09, 2026

Great and Friendly dealership. Never a problem and always easy to deal with. Highly recommend. More

by Chris Mitchell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott and financing
Report | Print
Apr 09, 2026 -

Tom Hesser BMW responded

Chris, We’re glad we could go that extra mile for you! Thank you for choosing us! – Tom Hesser BMW

April 08, 2026

Tammy is incredible, she is very professional and gets my car in and out promptly More

by Cassmorgan59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Apr 09, 2026 -

Tom Hesser BMW responded

We're happy to hear Tammy provided such professional service and got your car in and out promptly. We’ll be sure to share your compliments with her at Tom Hesser BMW.

April 05, 2026

Great experience! Came in with the engine light on. Explained to me that there would be a base diagnostic price, then whatever the problem is, the price of that plus l More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Mellody
Report | Print
Apr 06, 2026 -

Tom Hesser BMW responded

Tina, we are pleased Tammy and our team delivered a positive experience! Thank you for choosing Tom Hesser BMW and for sharing your feedback. Safe travels ahead!

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