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Tom Hesser BMW

Scranton, PA

4.7
304 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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304 Reviews of Tom Hesser BMW

March 24, 2026

They listen to you and take care of the problem very professional and easy to communicate with More

by Falo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Mar 24, 2026 -

Tom Hesser BMW responded

Thank you for the positive feedback! We appreciate you visiting us here at Tom Hesser BMW and hope to see you again in the future!

March 21, 2026

Excellent quality maintenance service! Helpful and friendly customer service! Would recommend to others. Great place! More

by carla.rogalewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Mar 23, 2026 -

Tom Hesser BMW responded

Hi Carla, we appreciate you recommending our team at Tom Hesser BMW Service Center! If you need anything else, please let us know!

March 20, 2026

Service was excellent. I was able to get an appointment quickly. Fran was very polite and helpful. More

by pxy860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran and I think Carl from the body shop
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Mar 23, 2026 -

Tom Hesser BMW responded

Thank you for leaving us this five-star review and for your kind words about Fran from our service team at Tom Hesser BMW! We'll see you next time!

March 19, 2026

I'm so happy I purchased my 2025 Chevy trax at this dealership.Thank you to all the staff, who were excellent, helpful and friendly. I would highly recommend this dealership to anyone looking to purch More

by HappyTrax
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Jennifer
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Mar 20, 2026 -

Tom Hesser BMW responded

Thank you for choosing Tom Hesser BMW and for recommending our team. We wish you safe travels in your new 2025 Chevy Trax!

Mar 22, 2026 -

HappyTrax responded

Thanks again, Tom Hesser dealership and your excellent team !!!!!

March 18, 2026

My salesman Scott was very helpful through the whole process making sure I had a seamless experience start to finish! More

by ashdar18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Bidwell
Report | Print
Mar 20, 2026 -

Tom Hesser BMW responded

We are so happy to hear Scott delivered a seamless experience at every step of the process! Thank you from all of us at Tom Hesser BMW. Safe travels ahead!

March 18, 2026

I have been dealing with Hessers Chev for 11 years purchased 3 new vehicles from them. Their service has been professionally great More

by Veronica Grizzanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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Mar 19, 2026 -

Tom Hesser BMW responded

Veronica, we are grateful for your continued business and five-star review of our team here at Tom Hesser BMW! See you next time!

March 17, 2026

Excellent customer service. I would recommend Tom Hesser Chevrolet to my friends and family. I am very satisfied with their professionalism. More

by Hurk0058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Mar 18, 2026 -

Tom Hesser BMW responded

Thank you for recommending Tom Hesser BMW! We're happy to hear you are satisfied with your experience. See you next time!

March 12, 2026

Easy to make an appointment. Service center is well run, and car was ready in time, with a wash to boot! More

by Chriswclement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 13, 2026 -

Tom Hesser BMW responded

Thank you for sharing your five-star experience with the Tom Hesser BMW team, Chris! We truly appreciate your business and hope to see you again down the road!

March 07, 2026

Had a great experience with Nick. He knew what he was doing compared to when I went down to Lexus dealer and got a salesman who didn’t know anything was very happy with everything the More

by Mar730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Mar 09, 2026 -

Tom Hesser BMW responded

We’re happy to hear that Nick made your experience at Tom Hesser BMW so seamless and knowledgeable. Your feedback is greatly appreciated!

March 06, 2026

Easily the simplest and most patient business for buying a car. Scott gave me the best experience I could have asked for. Very knowledgable. More

by Traverse26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Mar 07, 2026 -

Tom Hesser BMW responded

Thank you for the kind words! We're so glad to hear that Scott made your car-buying experience a smooth and enjoyable one. We appreciate your business and hope to see you again at Tom Hesser BMW! Safe travels!

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