Back

Tom Hesser BMW

Scranton, PA

4.7
216 Reviews

1001 N Washington Ave

Scranton, PA

18509

Directions

By Type

216 Reviews of Tom Hesser BMW

May 15, 2025

The work that was done was completed professionally and in a timely manner. Tammy was very understanding check the process. More

by RMB69
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tammy
May 15, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience with us at Tom Hesser BMW! We're glad to hear that Tammy and our team provided professional and timely service. We appreciate your feedback!

May 14, 2025

Tammy is the most accommodating service writer. She is always cheerful and helpful and goes out of her way to help me. More

by ofdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
May 15, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Tammy has been so accommodating and helpful during your visits to Tom Hesser BMW. Thank you for sharing this positive feedback, and we look forward to assisting you again in the future!

May 11, 2025

Being new to Pennsylvania, I felt welcomed and not pressured. Bryan my salesman was very helpful in providing a carfax report and allowing me the time to thoroughly check it out. I now have a Chevy d More

by Sk8mom1231
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan H. and finance person ( I don’t remember her name)
May 13, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Bryan made you feel welcome and provided helpful service at Tom Hesser BMW. It's great to know you're happy with your new purchase, and we appreciate you choosing us for your automotive needs!

May 11, 2025

My experience with Chris at Tom Hesser was nothing short of exceptional !! He is the best car sales person I’ve ever dealt with. He always had time to answer my numerous questions even on his day off !!! More

by Qbsmom15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Oconnor
May 13, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience with Chris at Tom Hesser BMW! We're delighted to hear that he made such a positive impact and changed your perspective. It's fantastic to know we've gained a new client, and we look forward to serving you again in the future!

May 10, 2025

Good person to deal with professional and courteous, would recommend getting car serviced from them. More

by tonyatwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
May 12, 2025 -

Tom Hesser BMW responded

Tonya, thank you for trusting Tom Hesser BMW with your service needs! We appreciate your support and look forward to seeing you next time!

May 09, 2025

Great Service. I worked with Chris O’Connor and he was fantastic. Same with Jennifer in the Finance department. I couldn’t be happier. Zero pressure and they deliv More

by patrick.w.healey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris OConnor
May 12, 2025 -

Tom Hesser BMW responded

Patrick, we're delighted to hear that Chris and Jennifer provided you with a fantastic experience at Tom Hesser BMW. Thanks for sharing your positive feedback!

May 07, 2025

Very good experience. Tammy did her usually great job......Always a pleasure dealing with Hesser service. More

by brian finnerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
May 08, 2025 -

Tom Hesser BMW responded

Brian, we're delighted to hear that Tammy and the Tom Hesser BMW team provided you with another great experience. Thanks for your continued trust in our service!

May 06, 2025

This dealership is good, very professional and helpful. Kept the paperwork moving, answered my questions and sent me on my way. Gave a tour of the building including the service area. More

by M Vehicle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
May 06, 2025 -

Tom Hesser BMW responded

Hi! We're glad to hear you had a positive experience with our team at Tom Hesser BMW! It's great that the process was smooth and informative. We appreciate your feedback and look forward to assisting you again in the future!

May 06, 2025

Great service on time and complete . Reasonable prices . Friendly service and comfortable waiting area with coffee More

by Kennygnyc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 06, 2025 -

Tom Hesser BMW responded

Hi Kenny, we're delighted to hear you enjoyed the service and amenities at Tom Hesser BMW. Thanks for sharing your experience with us! Safe travels!

May 03, 2025

Very nice work on my car and great assistance from Steve l appreciate you for this work thank you More

by Adilsonfortes15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
May 05, 2025 -

Tom Hesser BMW responded

Adilson, we appreciate your shoutout to Steve at Tom Hesser BMW. Safe travels!

2
...