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Tom Hesser BMW

Scranton, PA

4.7
183 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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183 Reviews of Tom Hesser BMW

March 09, 2025

Very nice sales person very willing to accommodate in whatever ways they can. It was a very easy buying experience. More

by Dhouser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian
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Mar 10, 2025 -

Tom Hesser BMW responded

Dhouser, we're glad to hear you had an easy buying experience with our team at Tom Hesser BMW. Thank you for sharing your feedback!

March 09, 2025

Ellie was fantastic! Very knowledgeable about the vehicle and pleasant to work with! Highly recommend! More

by Joyce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ellie Clarke; Jennifer Seegar
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Mar 10, 2025 -

Tom Hesser BMW responded

Joyce, thank you for the recommendation! We're delighted to hear Ellie provided such a knowledgeable and pleasant experience at Tom Hesser BMW. Enjoy your new ride!

March 06, 2025

Salesperson was knowledgable, personable and a consummate professional .Was the smoothest car purchase ive ever had. Thank Tou More

by Tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 06, 2025 -

Tom Hesser BMW responded

Tony, we're delighted to hear that your car purchase experience was smooth and enjoyable at Tom Hesser BMW. Thank you for sharing your positive feedback!

March 02, 2025

Everything at Tom Hesser worked out good Bryan. also dealt with other people within the company, very professional. More

by Pjdoc200
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan holley
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Mar 03, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Bryan and the rest of our team at Tom Hesser BMW provided you with a professional experience. Thank you for sharing your positive feedback!

March 01, 2025

Always great doing business with Kevin, very accommodating, excellent customer service, very knowledgeable service team More

by dgenerose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Mar 03, 2025 -

Tom Hesser BMW responded

Thank you for the wonderful feedback! We're delighted to hear that Kevin and our service team at Tom Hesser BMW provided excellent customer service. We look forward to assisting you again in the future!

February 28, 2025

Great service and friendly staff! Carl helped me throughout the entire process and kept me updated. Pleasure to do business with! More

by Blackjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Feb 28, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Carl and the team at Tom Hesser BMW provided you with great service. Thank you for choosing us, and we look forward to assisting you again in the future!

February 25, 2025

Tammy and the service team were excellent! They took my vehicle in the shop, addressed the issues and had me out of their in no time. You guys are awesome!! More

by Armyers35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Feb 25, 2025 -

Tom Hesser BMW responded

We're delighted to hear that Tammy and the service team provided you with such efficient care at Tom Hesser BMW! Thanks for sharing your experience, and we look forward to assisting you again in the future.

February 25, 2025

Staff is friendly, professional, and efficient. Scheduling an appointment online was easy. A representative responds quickly by email for further confirmation. More

by Marygracedougherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Feb 25, 2025 -

Tom Hesser BMW responded

Marygracedougherty, we're delighted to hear that our team at Tom Hesser BMW provided you with friendly and efficient service. Thanks for highlighting the ease of scheduling online!

February 23, 2025

On the phone to change two filters and oil one price was said in reality when everything was changed the price doubled! Didn’t do any business with them! Stay away from these people! More

by teamonline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Man
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February 21, 2025

Had an incident with this dealership. . They professionally and courteously resolved it. I went above and beyond to make me happy. More

by Oneghost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Report | Print
Feb 21, 2025 -

Tom Hesser BMW responded

We're glad to hear that the team at Tom Hesser BMW was able to resolve your issue professionally and courteously. Thank you for sharing your experience, and we're here if you need anything else!

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