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Tom Hesser BMW

Scranton, PA

4.7
170 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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170 Reviews of Tom Hesser BMW

February 09, 2025

Chris was great , he helped me buy the car of my dreams! ! Spent time setting everything up and showing me how everything worked! More

by Staceydonahue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jen
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Feb 10, 2025 -

Tom Hesser BMW responded

Staceydonahue, we're delighted to hear that Chris helped you find your dream car at Tom Hesser BMW! Enjoy every moment with it and let us know if there's anything else we can do for you.

February 08, 2025

Carl was very easy to deal with. He made this stressful process much easier. Thank you More

by akt52899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Feb 10, 2025 -

Tom Hesser BMW responded

Hi! Thank you for your kind words! We're thrilled to hear that Carl made the process easier for you at Tom Hesser BMW. We appreciate your trust and are always here to help. Enjoy your new vehicle!

February 07, 2025

Tammy takes exceptional care of us,that’s why we keep coming back. Thank you ! More

by marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Carl
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Feb 07, 2025 -

Tom Hesser BMW responded

Hi Marty, we're happy to hear that Tammy takes such great care of you at Tom Hesser BMW. We look forward to serving you again! Safe travels!

February 06, 2025

Excellent, Knowledge and curiosity staff. Very clean facilities and a pleasure to do business with Tom Hesser. My only issue I waited a bit of a long time for my service to be finished. Oth More

by MCB6723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not Sure. Although I purchased the truck from Paul and hr was a pleasure to deal with.
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Feb 06, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience with Tom Hesser BMW! We're glad to hear that our knowledgeable and courteous staff made a positive impression. We appreciate your patience during the service wait time and are always looking to improve. Looking forward to serving you again soon!

February 04, 2025

Everyone from the sale . .. especially Brian Dunda and Lester Knight to BMW tech services (Chris O'Conner) to finance (Jennifer Seegar) was friendly, knowledgeable, and helpfu More

by hessmiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean Hesser, Brian Dunda, Lester Knight, Chris O'Conner, Jennifer Seegar
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Feb 05, 2025 -

Tom Hesser BMW responded

Hi Hess! Thank you for sharing your experience with us at Tom Hesser BMW! We're delighted to hear that Brian, Lester, Chris, and Jennifer provided such excellent service. We appreciate the shout-out to Dean Hesser and his team as well!

January 31, 2025

This salesman ( Bryan Holley) was very good to deal with. This is my 5th vehicle from Hesser. They are 1st class and I couldn't be anymore satisfied. I will definitely be back for my next. More

by markgall70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley
Report | Print
Jan 31, 2025 -

Tom Hesser BMW responded

Mark, we're delighted to hear that Bryan and the Tom Hesser BMW team have consistently provided you with a first-class experience. Thank you for your continued loyalty, and we look forward to assisting you with your next vehicle in the future!

January 26, 2025

The experience was good. Fast efficient and informative as always. Been using them for years. Nicklaus a great job getting the deal together. More

by jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
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Jan 27, 2025 -

Tom Hesser BMW responded

Jason, we're delighted to hear that Nicklaus and the team at Tom Hesser BMW provided you with another efficient and informative experience. Thanks for your continued trust in us!

January 19, 2025

I have gone here for several years and have always had a great experience. Will ho again More

by nancy3133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Jan 20, 2025 -

Tom Hesser BMW responded

Hi Nancy, thank you for your continued trust! We're happy to hear you've had great experiences over the years and look forward to serving you again at Tom Hesser BMW! Safe travels!

January 17, 2025

Our vehicle was well taken care of and the work that needed to be done was complete More

by michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
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Jan 20, 2025 -

Tom Hesser BMW responded

Michele, thank you for choosing us! We'll see you next time. Safe travels! - The Tom Hesser BMW Team

January 11, 2025

Super helpful and did their best to get me the car and warranty I wanted! More

by Kbarrett18444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan holley
Report | Print
Jan 13, 2025 -

Tom Hesser BMW responded

We're glad to hear it! Thank you so much for the five-star rating! – Tom Hesser BMW

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