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Tom Hesser BMW

Scranton, PA

4.8
353 Reviews
Call Dealership (570) 343-1221
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1001 N Washington Ave

Scranton, PA

18509

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353 Reviews of Tom Hesser BMW

July 08, 2026

Tammy is a pleasure to deal with. Always in a positive mood whenever I bring any of my vehicles in for service. More

by Amecca2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Jul 08, 2026 -

Tom Hesser BMW responded

Your feedback means the world to us! We’ll make sure Tammy from our team knows how appreciated she is, and we look forward to seeing you again at Tom Hesser BMW. Take care!

July 07, 2026

Very fast and friendly service. Comfortable waiting area. After the service, everything was explained to me, fortunately all good news. Nice place to do business. More

by Trucknut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Jul 08, 2026 -

Tom Hesser BMW responded

We're happy to hear you had a great experience with our service team, and that you felt so comfortable in our waiting area! Thanks for visiting Tom Hesser BMW and for sharing your five-star review.

July 05, 2026

Outstanding as usual . Professional and courteous. Work was completed promptly and efficiently. Thanks again guys More

by johnsaks04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 06, 2026 -

Tom Hesser BMW responded

Hi John! Thank you for your continued trust in our team! We are thrilled to hear that your experience at Tom Hesser BMW was as outstanding as usual. We look forward to serving you again in the future! Safe travels!

July 04, 2026

Kyle in the service department was helpful in staying in touch with us on our 2022 Chevy Malibu. He answered the phone and kept us updated. Then before it was finished he tried to find out if it was cover More

by Underdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jul 06, 2026 -

Tom Hesser BMW responded

Thank you for sharing your awesome feedback about Kyle! We are thrilled that he was so helpful at every turn. -Tom Hesser BMW

June 28, 2026

Chris at the service department is amazing. My BMW had a recall he fixed it as soon as my parts came in called me to keep me up to date with everything. I would definitely recommend them. Grea More

by Zmari88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Jun 29, 2026 -

Tom Hesser BMW responded

Hi Mari! We will let Chris know you think he did an amazing job! Thank you for choosing Tom Hesser BMW and for sharing your review. We wish you safe travels ahead!

June 27, 2026

Tammy was very professional and very knowledgeable and very helpful She mad the repair experience easy More

by scrantonpj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 28, 2026 -

Tom Hesser BMW responded

We're glad to hear Tammy made your experience seamless and informative. Thank you for choosing Tom Hesser BMW Service Center and we'll be sure to let Tammy know she's appreciated! See you next time.

June 27, 2026

I am grateful for the very professional, caring and excellent service! Thanks Chris…much appreciated! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jun 28, 2026 -

Tom Hesser BMW responded

Linda, your feedback has made our day! We’re grateful for your business and for Chris’s efforts. From all of us at Tom Hesser BMW, thank you!

June 26, 2026

My interation with Chris was very positive. The service was completed in a timely fashion and the vehicle was returned sparkling. More

by walkerjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS
Report | Print
Jun 28, 2026 -

Tom Hesser BMW responded

Hi Walker! Thank you for sharing your awesome experience with Chris! We truly value your business, and we hope to see you again at Tom Hesser BMW! Take care!

June 23, 2026

I’ve been going to Tom Hesser Chevrolet for years to have my vehicles serviced. The service is always great, and the service staff are super friendly and very professional. The service advisor and mechanics More

by jpruddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammi, mechanic that serviced my truck
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Jun 24, 2026 -

Tom Hesser BMW responded

Hi JP! Thank you for your years of trust and loyalty! We're so happy to hear our team is always thorough and professional at Tom Hesser BMW. We look forward to seeing you next time! Safe travels!

June 20, 2026

Service was fast and the issue with my Denali was corrected. Back on the road in under an hour! Thanks to Tammy for taking care of it so quickly! More

by jmellody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Technician Brad
Report | Print
Jun 21, 2026 -

Tom Hesser BMW responded

Hi Mellody! We're happy to hear that Tammy got you back on the road so swiftly! Thank you for choosing Tom Hesser BMW and for sharing your experience. Safe travels!

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