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Tom Hesser BMW

Scranton, PA

4.7
170 Reviews

1001 N Washington Ave

Scranton, PA

18509

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170 Reviews of Tom Hesser BMW

January 10, 2025

Dealer was responsive and finished the requested work earlier than estimated. Personnel were courteous and professional. More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia in service and technician.
Jan 10, 2025 -

Tom Hesser BMW responded

Joe, we're delighted to hear that our team at Tom Hesser BMW exceeded your expectations with prompt service and professionalism. Thank you for sharing your experience!

January 08, 2025

We called with a specific vehicle in mind after internet shopping for a couple weeks. We were connected with Ellie who was very polite and listened to what we were saying. We appreciated that she met us whe More

by Amy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ellie
Jan 08, 2025 -

Tom Hesser BMW responded

Hi Amy! Thank you for sharing your experience with us at Tom Hesser BMW! We're glad Ellie was able to assist you effectively and that the process went smoothly. We appreciate your feedback about parking and hope you're enjoying your Chevy!

January 08, 2025

Service Dept is always professional and courteous. They call to get approval for needed repairs. Work is done in a timely manner. More

by Free414802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Jan 08, 2025 -

Tom Hesser BMW responded

Thank you for sharing your positive experience with our Service Department at Tom Hesser BMW! We're glad to hear that the team was professional and efficient in handling your repairs. We appreciate your support!

January 08, 2025

The dealership staff was to deal with, my service was completed correctly and earlier than expected More

by CompTech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha, Richard
Jan 08, 2025 -

Tom Hesser BMW responded

Thank you for the five-star rating! The team looks forward to working with you again! - Tom Hesser BMW

January 08, 2025

Tammy,Amico Yea I had a real good time. It was like a reunion. It was nice to see Tammy, Jim, and Rich again. The service was excellent. Thank You Pat Regan PS. Tammy, I hope your Doct More

by patrickr7071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Amico
Jan 09, 2025 -

Tom Hesser BMW responded

Pat, thanks for the kind review! It was a pleasure having you visit us here at Tom Hesser BMW and we're glad Tammy, Jim & Rich could make the experience special for you. Looking forward to seeing you next time!

December 31, 2024

I am greeted warmly and taken care of in a timely and professional manner. The customer service is excellent ! More

by sksrph25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Dec 31, 2024 -

Tom Hesser BMW responded

We're delighted to hear that you received excellent customer service at Tom Hesser BMW! Thank you for sharing your positive experience with us.

December 29, 2024

I’ve been a Hesser BMW customer for years and recently made an appt to meet and discuss a new lease . Brandon was phenomenal in sales and addressed every point I made . When I wasn’t sure what vehicle I w More

by pfd587
Recommend Dealer
Yes
Employees Worked With
Brandon , Kayla
Dec 31, 2024 -

Tom Hesser BMW responded

Thank you for your continued trust in Tom Hesser BMW! We're delighted to hear that Brandon and Kayla made your leasing experience exceptional. Your satisfaction is our top priority, and we look forward to serving you again in the future!

December 24, 2024

I recently had the pleasure of visiting Tom Hesser BM, and I must say, the service was exceptional! More

by rabbmuhammad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Curcio
Dec 24, 2024 -

Tom Hesser BMW responded

It means so much to hear our team gave you such excellent care! Thank you! – Tom Hesser BMW

December 14, 2024

Great service. Staff are very considerate. Very helpful with making appointments. Will return next year for sure! More

by lorrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Dec 16, 2024 -

Tom Hesser BMW responded

Lorrie, we're delighted to hear that you had a great experience with our team at Tom Hesser BMW. We look forward to welcoming you back next year!

December 14, 2024

Paul was great to deal with as well as the rest of the sakes staff. Simple easy to work with. I definitely feel taken care of. Tom Hesser Chevrolet is Top notch More

by lakenbake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Barnes
Dec 16, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Paul and the team made your experience at Tom Hesser BMW a top-notch one! Thank you for sharing your positive feedback, and we're here if you need anything in the future.