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Tom Hesser BMW

Scranton, PA

4.7
320 Reviews

1001 N Washington Ave

Scranton, PA

18509

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320 Reviews of Tom Hesser BMW

March 18, 2026

My salesman Scott was very helpful through the whole process making sure I had a seamless experience start to finish! More

by ashdar18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Bidwell
Mar 20, 2026 -

Tom Hesser BMW responded

We are so happy to hear Scott delivered a seamless experience at every step of the process! Thank you from all of us at Tom Hesser BMW. Safe travels ahead!

March 18, 2026

I have been dealing with Hessers Chev for 11 years purchased 3 new vehicles from them. Their service has been professionally great More

by Veronica Grizzanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Mar 19, 2026 -

Tom Hesser BMW responded

Veronica, we are grateful for your continued business and five-star review of our team here at Tom Hesser BMW! See you next time!

March 17, 2026

Excellent customer service. I would recommend Tom Hesser Chevrolet to my friends and family. I am very satisfied with their professionalism. More

by Hurk0058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 18, 2026 -

Tom Hesser BMW responded

Thank you for recommending Tom Hesser BMW! We're happy to hear you are satisfied with your experience. See you next time!

March 12, 2026

Easy to make an appointment. Service center is well run, and car was ready in time, with a wash to boot! More

by Chriswclement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 13, 2026 -

Tom Hesser BMW responded

Thank you for sharing your five-star experience with the Tom Hesser BMW team, Chris! We truly appreciate your business and hope to see you again down the road!

March 07, 2026

Had a great experience with Nick. He knew what he was doing compared to when I went down to Lexus dealer and got a salesman who didn’t know anything was very happy with everything the More

by Mar730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 09, 2026 -

Tom Hesser BMW responded

We’re happy to hear that Nick made your experience at Tom Hesser BMW so seamless and knowledgeable. Your feedback is greatly appreciated!

March 06, 2026

Easily the simplest and most patient business for buying a car. Scott gave me the best experience I could have asked for. Very knowledgable. More

by Traverse26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 07, 2026 -

Tom Hesser BMW responded

Thank you for the kind words! We're so glad to hear that Scott made your car-buying experience a smooth and enjoyable one. We appreciate your business and hope to see you again at Tom Hesser BMW! Safe travels!

March 05, 2026

The service writing team were very professional. But what I did notice was the service technicians not using seat and floor mat protectors More

by buck8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
Mar 05, 2026 -

Tom Hesser BMW responded

Thank you for sharing your feedback about our team and suggesting how we can improve. We will use this feedback to guide our improvements! See you next time at Tom Hesser BMW.

March 03, 2026

Excellent work and Jennifer was great. They were great and handled all our problems. Would definitely recommend them. More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Mar 04, 2026 -

Tom Hesser BMW responded

Hi Walter, thank you for sharing your feedback about Jennifer and the team! Your recommendation means a lot to us. We look forward to assisting you in the future at Tom Hesser BMW.

February 24, 2026

It was one of the smoothest car buying experiences I have ever had, working the deal over the phone/email, answering all my questions and addressing my concerns no matter how small. More

by Tkrichman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
Feb 24, 2026 -

Tom Hesser BMW responded

We're so pleased to hear it was a seamless experience! Thank you for choosing Tom Hesser BMW and for sharing your review. Enjoy your new ride!

February 19, 2026

I’ve purchased numerous vehicles from Hessers and one of the main reasons is Tammy in service. She goes above and beyond to accommodate my schedule, make sure everything is done properly, and keep me update More

by ROYJR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Feb 20, 2026 -

Tom Hesser BMW responded

Thank you for your repeat business and the excellent review! We are thrilled to hear Tammy has gone above and beyond for you. We’ll see you next time at Tom Hesser BMW!