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Tom Hesser BMW

Scranton, PA

4.7
145 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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145 Reviews of Tom Hesser BMW

September 18, 2024

Truck was done for and hour before they check me out. I went to ask and they were snappy. More

by Pj.glynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know
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September 16, 2024

Great experience, answered all my questions, went over everything and staff and sales person (Shawn) was on top of everything. Looking foward to purchasing my next vehicle in a few years! Thank you for More

by jazzyann1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Bartlow, Kayla Kelly
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Sep 16, 2024 -

Tom Hesser BMW responded

Thank you for the wonderful feedback! We're glad to hear Shawn and our team at Tom Hesser BMW provided a great experience. We look forward to assisting with your next vehicle purchase in the future!

September 12, 2024

Tammy is a super star for the service department. Handling anything thrown at her. Wouldn’t want anybody else to deal with More

by Perrybr44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Mellody
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Sep 12, 2024 -

Tom Hesser BMW responded

Thank you for the wonderful feedback - Tammy will be so glad to hear it! We appreciate your business here at Tom Hesser BMW and look forward to seeing you next time!

September 10, 2024

Erin was professional, polite and friendly. A real asset to your company. Tip top services. It good to trust and know My Carmaro is in good hands. Thank you. More

by Tania Luessi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
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Sep 11, 2024 -

Tom Hesser BMW responded

Hi Tania, we're delighted to hear Erin provided such excellent service at Tom Hesser BMW. Thanks for trusting us with your Camaro! Safe travels!

August 30, 2024

It was a smooth and easy experience, the only downside to the dealership is still the parking lot. More

by fbarno5012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Brauer
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Sep 03, 2024 -

Tom Hesser BMW responded

Thank you for the review. We appreciate your feedback and hope to see you again next time here at Tom Hesser BMW!

August 27, 2024

Went to have 2nd key installed, Waited over 2 hours, No apologies, not very nice treatment. Will never go back for anything else. More

by jkellenbach
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names
Report | Print
August 26, 2024

I love Tom Hesser I have had many cars purchased there and now I currently lease always great service Tammi is the best More

by Princess10467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Tammi ,Jenn are great to work with
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Aug 27, 2024 -

Tom Hesser BMW responded

We're delighted to hear that you've had consistently great experiences with us at Tom Hesser BMW! We'll make sure Tammi knows how much you appreciate her service. See you next time!

August 12, 2024

Quick, friendly staff, very informative! The person working on the vehicle came out to provide me with what he did and what was needed. More

by Kml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fran
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Aug 13, 2024 -

Tom Hesser BMW responded

Thank you for the great feedback! We're glad to hear our team at Tom Hesser BMW provided quick and informative service. We appreciate your support!

August 08, 2024

This dealership makes car buying an easy task. The people are pleasant and strive to get you in your vehicle efficiently. More

by cjg012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity Costa
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Aug 09, 2024 -

Tom Hesser BMW responded

Thank you for the positive feedback! We're glad to hear that our team at Tom Hesser BMW made your car-buying experience smooth and enjoyable. Enjoy your new vehicle!

August 01, 2024

Friendly! Informative great group of people made the process painless ! Car was in perfect condition and answered all my questions More

by Dlw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
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Aug 02, 2024 -

Tom Hesser BMW responded

We're delighted to hear that our team at Tom Hesser BMW made your experience seamless and enjoyable. Thanks for the kind words! We're here if you need anything else in the future. Safe travels!

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