Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Tom Hesser BMW

Scranton, PA

4.7
187 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

Directions

By Type

187 Reviews of Tom Hesser BMW

February 06, 2025

Excellent, Knowledge and curiosity staff. Very clean facilities and a pleasure to do business with Tom Hesser. My only issue I waited a bit of a long time for my service to be finished. Oth More

by MCB6723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not Sure. Although I purchased the truck from Paul and hr was a pleasure to deal with.
Report | Print
Feb 06, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience with Tom Hesser BMW! We're glad to hear that our knowledgeable and courteous staff made a positive impression. We appreciate your patience during the service wait time and are always looking to improve. Looking forward to serving you again soon!

February 04, 2025

Everyone from the sale . .. especially Brian Dunda and Lester Knight to BMW tech services (Chris O'Conner) to finance (Jennifer Seegar) was friendly, knowledgeable, and helpfu More

by hessmiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean Hesser, Brian Dunda, Lester Knight, Chris O'Conner, Jennifer Seegar
Report | Print
Feb 05, 2025 -

Tom Hesser BMW responded

Hi Hess! Thank you for sharing your experience with us at Tom Hesser BMW! We're delighted to hear that Brian, Lester, Chris, and Jennifer provided such excellent service. We appreciate the shout-out to Dean Hesser and his team as well!

January 31, 2025

This salesman ( Bryan Holley) was very good to deal with. This is my 5th vehicle from Hesser. They are 1st class and I couldn't be anymore satisfied. I will definitely be back for my next. More

by markgall70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley
Report | Print
Jan 31, 2025 -

Tom Hesser BMW responded

Mark, we're delighted to hear that Bryan and the Tom Hesser BMW team have consistently provided you with a first-class experience. Thank you for your continued loyalty, and we look forward to assisting you with your next vehicle in the future!

January 26, 2025

The experience was good. Fast efficient and informative as always. Been using them for years. Nicklaus a great job getting the deal together. More

by jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jan 27, 2025 -

Tom Hesser BMW responded

Jason, we're delighted to hear that Nicklaus and the team at Tom Hesser BMW provided you with another efficient and informative experience. Thanks for your continued trust in us!

January 19, 2025

I have gone here for several years and have always had a great experience. Will ho again More

by nancy3133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jan 20, 2025 -

Tom Hesser BMW responded

Hi Nancy, thank you for your continued trust! We're happy to hear you've had great experiences over the years and look forward to serving you again at Tom Hesser BMW! Safe travels!

January 17, 2025

Our vehicle was well taken care of and the work that needed to be done was complete More

by michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
Report | Print
Jan 20, 2025 -

Tom Hesser BMW responded

Michele, thank you for choosing us! We'll see you next time. Safe travels! - The Tom Hesser BMW Team

January 11, 2025

Super helpful and did their best to get me the car and warranty I wanted! More

by Kbarrett18444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan holley
Report | Print
Jan 13, 2025 -

Tom Hesser BMW responded

We're glad to hear it! Thank you so much for the five-star rating! – Tom Hesser BMW

January 10, 2025

Dealer was responsive and finished the requested work earlier than estimated. Personnel were courteous and professional. More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia in service and technician.
Report | Print
Jan 10, 2025 -

Tom Hesser BMW responded

Joe, we're delighted to hear that our team at Tom Hesser BMW exceeded your expectations with prompt service and professionalism. Thank you for sharing your experience!

January 08, 2025

We called with a specific vehicle in mind after internet shopping for a couple weeks. We were connected with Ellie who was very polite and listened to what we were saying. We appreciated that she met us whe More

by Amy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ellie
Report | Print
Jan 08, 2025 -

Tom Hesser BMW responded

Hi Amy! Thank you for sharing your experience with us at Tom Hesser BMW! We're glad Ellie was able to assist you effectively and that the process went smoothly. We appreciate your feedback about parking and hope you're enjoying your Chevy!

January 08, 2025

Service Dept is always professional and courteous. They call to get approval for needed repairs. Work is done in a timely manner. More

by Free414802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jan 08, 2025 -

Tom Hesser BMW responded

Thank you for sharing your positive experience with our Service Department at Tom Hesser BMW! We're glad to hear that the team was professional and efficient in handling your repairs. We appreciate your support!

1
...
3
4
5
...
19