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Tom Hesser BMW

Scranton, PA

4.7
170 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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170 Reviews of Tom Hesser BMW

December 13, 2024

Service was amazing I’ll definitely come back possibly for an oil change or inspection or whatever my car need More

by Carolblack32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Dec 13, 2024 -

Tom Hesser BMW responded

Carol, we're delighted to hear you had an amazing experience with us at Tom Hesser BMW! We look forward to seeing you again for your car's needs. Safe driving until then!

December 11, 2024

The staff is super nice and very accommodating with wait time. Best service provided in town! More

by tstranko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha
Report | Print
Dec 11, 2024 -

Tom Hesser BMW responded

Thank you for trusting Tom Hesser BMW with your service needs! We appreciate your kind comments about our team and look forward to seeing you next time!

December 10, 2024

Tammy is very good at what she does. She is knowledgeable about vehicles and efficient with her time and resources. She is the reason I purchased my 2023 Tahoe from Hesser Chevrolet. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Amico
Report | Print
Dec 11, 2024 -

Tom Hesser BMW responded

John, it's fantastic to hear that Tammy's expertise and efficiency made your purchase experience at Tom Hesser BMW a great one. Enjoy your new 2023 Tahoe!

December 08, 2024

Spoke with Bryan in the phone, when I got there he had the SUV detailed and ready to go. It was a pleasure dealing with this dealership. More

by Kenny10177
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley
Report | Print
Dec 09, 2024 -

Tom Hesser BMW responded

Kenny, we're delighted to hear that Bryan and the team at Tom Hesser BMW made your experience a pleasure. Thanks for choosing us!

December 05, 2024

Great customer service reps. Vehicle was in for update and service. Quick and easy as advertised. Definitely recommend them. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha
Report | Print
Dec 06, 2024 -

Tom Hesser BMW responded

Frank, we're delighted to hear that you had a smooth experience with our team at Tom Hesser BMW. Thank you for recommending us!

December 04, 2024

I had a great experience at Tom Hesser getting my new ride serviced! Tammy was very pleasant and courteous while providing me with prompt professional service! More

by fkdmff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Dec 04, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Tammy provided you with such pleasant and professional service at Tom Hesser BMW! Thank you for sharing your experience, and we look forward to serving you again in the future.

November 27, 2024

Great customer service and timely work. Very good communication. Entire staff did a great job. More

by christiansdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha
Report | Print
Nov 27, 2024 -

Tom Hesser BMW responded

This is great to hear! Thank you for coming to Tom Hesser BMW!

November 26, 2024

Great service and communication as always. Fast response and service completion time. Clean facilities and great people More

by bobbyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 26, 2024 -

Tom Hesser BMW responded

We're delighted to hear you had a great experience with our team at Tom Hesser BMW! Thanks for the kind words and support.

November 23, 2024

Service department visit was painless; staff were excellent! Didn’t have to wait long and was able to work from the service wait area…Win-Win! More

by jdhudak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
Report | Print
Nov 25, 2024 -

Tom Hesser BMW responded

We're delighted to hear that your visit to the Tom Hesser BMW service department was smooth and efficient! It's great that our team could accommodate you so well. Thank you for sharing this positive experience with us!

November 22, 2024

I was very satisfy with the service that I received today. Since there was an error on my scheduled time, Tammy was quick to resolve then problem..Overall, I was extremely happy with my service & cust More

by TMMFLANNERY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 22, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Tammy was able to resolve the scheduling issue and provide you with excellent service at Tom Hesser BMW. Thank you for sharing your positive experience, and we're glad you're happy with our customer service!

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