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Tom Hesser BMW

Scranton, PA

4.7
304 Reviews

1001 N Washington Ave

Scranton, PA

18509

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304 Reviews of Tom Hesser BMW

August 01, 2025

Service Dept. Great. Tammy is always friendly and very professional. Been using them for years ans years and their great customer service has never wavered.!!! Th More

by David J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Aug 04, 2025 -

Tom Hesser BMW responded

David, thank you for your enthusiastic review! We're happy that Tammy and the rest of our service team have made your experiences exceptional. We value your continued trust here at Tom Hesser BMW.

July 29, 2025

We were on a trip from New Hampshire to visit our great-grandchildren in Georgia and had a problem with our Traverse close to Scranton. We made it to the dealership and Ashleigh helped arrange for a More

by gwp356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Jul 30, 2025 -

Tom Hesser BMW responded

Thank you for sharing your experience! We're glad to hear Ashleigh took care of you and kept your trip on track. Your high praise means a lot, and we hope to see you again at Tom Hesser BMW. Safe travels!

July 29, 2025

All the workers I encountered were friendly and very professional to deal with!!..good experience More

by Joebordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Jul 29, 2025 -

Tom Hesser BMW responded

Thank you for visiting our team here at Tom Hesser BMW! We appreciate your positive feedback and hope to see you again in the future!

July 24, 2025

Took truck in for inspection, oil change , rotate tires no issues with service didn't try sell me any gimmick and nice feature that you can see your service invoice and pay for it through text message so a More

by jamesmangan1971
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
Jul 25, 2025 -

Tom Hesser BMW responded

James, we're thrilled to hear that your recent service experience at Tom Hesser BMW was seamless and efficient. Thank you for sharing your feedback. We hope to serve you again in the future! Safe travels!

July 22, 2025

The service I receive at Tom Hesser Chevrolet is always excellent. The technicians are very knowledgeable and the staff is always helpful. I'm very thankful for all their assistance. More

by rorry.altmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy A.
Jul 23, 2025 -

Tom Hesser BMW responded

We're grateful for your feedback and support! It's a pleasure to have you as a customer! Thank you from the Tom Hesser BMW team!

July 19, 2025

Kind, courtesy, efficient, fix the problem the first time easy of scheduling an appointment convenient More

by Kutchkus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Jul 22, 2025 -

Tom Hesser BMW responded

Thank you for sharing your positive review of us! We appreciate your business and look forward to seeing you again at Tom Hesser BMW. Have a wonderful day!

July 16, 2025

Was nice to see Tammy again and as always was very helpful in taking care of truck. Thank You again!! More

by cjcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Jul 17, 2025 -

Tom Hesser BMW responded

We are happy to hear from you! Thank you for choosing Tom Hesser BMW and for sharing your experience with Tammy. We look forward to your continued business.

July 16, 2025

We were very pleased with Matt. He’s was helpful but not pushy. He listened to our needs and addressed the issues More

by Iagogruffydd3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 16, 2025 -

Tom Hesser BMW responded

Thank you for sharing your terrific review of Matt and the team. All of us at Tom Hesser BMW are grateful for your business and we hope to work with you again down the road!

July 12, 2025

Tammy at Tom Hesser has always been amazing. Always helpful and accommodating and very responsive More

by walpak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Jul 14, 2025 -

Tom Hesser BMW responded

We're glad Tammy has consistently provided amazing service at Tom Hesser BMW. We look forward to serving you again! Safe travels!

July 10, 2025

You Fixed my suv in a timely manner in my time of need. When my local chevy dealer told me they were too busy and I should go somewhere else. I have 3’newer chevy’s and I will make you my new dealer to do More

by 2023 Chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department lady answered phone
Jul 10, 2025 -

Tom Hesser BMW responded

We are thrilled we had the opportunity to assist you and get your SUV back on the road! Thank you for choosing Tom Hesser BMW and for sharing your kind words. We look forward to welcoming you back!

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