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Tom Hesser BMW

Scranton, PA

4.7
187 Reviews

1001 N Washington Ave

Scranton, PA

18509

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187 Reviews of Tom Hesser BMW

December 09, 2023

Fantastic communication. Very driven by personal relationships. I do all my service work at Tom Hesser Chevrolet. More

by NicolaD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Dec 11, 2023 -

Tom Hesser BMW responded

Thank you for trusting the Tom Hesser BMW team with your automotive needs, Nicola! We truly value the personal relationships we build with customers like you and we look forward to seeing you at your next visit. Take care!

December 07, 2023

It was easy to make a service appointment, my car was inspected, and I was in and out of there in just a little over an hour. Staff was friendly, courteous, and professional. More

by neppers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 07, 2023 -

Tom Hesser BMW responded

Thank you for the 5-star rating! We're glad to know you found our service appointment process easy and efficient at Tom Hesser BMW. We strive to provide friendly and professional service! Have a great ride!

December 07, 2023

fantastic, pleasant to deal with very informative explained everything will be looking forward to dealing with her again. More

by trollingmachine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
tammy
Dec 08, 2023 -

Tom Hesser BMW responded

Thank you for the 5-star rating! We're glad to know you had a fantastic experience with our team at Tom Hesser BMW! We look forward to assisting you again in the future! Drive safely!

November 29, 2023

I was able to get my car problem fixed quickly. My needs were considered and taken care of in a pleasant and professional way. More

by deloresdixon12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Nov 29, 2023 -

Tom Hesser BMW responded

Hey Delores, we're glad to know that your car issues were resolved promptly at Tom Hesser BMW. Thank you for choosing us! We'll see you next time. Safe travels!

November 28, 2023

They are prompt and courteous, keeping me up to date on how the work is going! More

by psutough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Nov 28, 2023 -

Tom Hesser BMW responded

Thank you so much for your kind words! We're thrilled to hear that you appreciate our prompt and courteous service. Keeping you informed and updated on the progress of your work is a top priority for us at Tom Hesser BMW!

November 28, 2023

The only thing negative would be the long wait time to get an appointment. Otherwise no issue whatsoever. More

by Jgravine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Nov 29, 2023 -

Tom Hesser BMW responded

Thank you for the review. We appreciate your patience with making an appointment and will make sure we take this feedback into consideration for future improvements. Take care and we'll see you next time here at Tom Hesser BMW!

November 27, 2023

Normally this is an excellent dealership. But for the service I needed there were numerous issues and it took months before it was resolved. All seems to be fine now. More

by Krpyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Nov 28, 2023 -

Tom Hesser BMW responded

Krpyne, I'm sorry to learn about the issues you experienced with your service. We strive for efficiency and it's clear we fell short in this instance. I'm glad to know things are resolved now but please don't hesitate to reach out if there's anything more we can do or any other concerns arise. Thank you, Brianne Stucker - Customer Relations - 570-343-1221

November 27, 2023

Great service. Service people were fast and accurate .Tammy and Kim did a fantastic job of taking care of my vehicle. The technician who worked on my vehicle was nea More

by sneaker2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Kim
Nov 28, 2023 -

Tom Hesser BMW responded

We're delighted to know that Tammy, Kim & our service team at Tom Hesser BMW provided you with such a positive experience. We strive for excellence in both sales and service departments - your feedback is proof we are on the right track! Thanks for continuing to choose us!

November 22, 2023

Service was great Leon and Joe know what they’re doing. They get the job done straight up. If you have an issue they tell you great job guys. More

by Msskppr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon and Joe
Nov 24, 2023 -

Tom Hesser BMW responded

We're glad to know that Leon and Joe provided you with great service at Tom Hesser BMW! We always aim for straightforward, effective solutions. Thanks for the positive feedback!

November 21, 2023

Great service Great people Professional work at a great price Work completed on time Good job More

by mhanson1202011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami
Nov 22, 2023 -

Tom Hesser BMW responded

We really appreciate you taking the time to leave Tom Hesser BMW this awesome review, thank you!

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