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Tom Hesser BMW

Scranton, PA

4.7
170 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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170 Reviews of Tom Hesser BMW

November 07, 2023

Bought my second vehicle here account Sales & office staff nice to deal with. Service department is great especially Tammy very customer oriented and accommodating. “great person” Tries to fit me in More

by Japenzone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 08, 2023 -

Tom Hesser BMW responded

We're glad to know that you had a great experience with our sales and service departments, especially Tammy. We always strive for customer satisfaction at Tom Hesser BMW! Thanks for your review and we look forward to seeing you again soon.

November 06, 2023

Tom Hesser BMW provided excellent service for my 2016 BMW X3. They were efficient and kept me informed of progress with my service work. More

by Bette Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Nov 06, 2023 -

Tom Hesser BMW responded

Hi Bette! We're glad to know that you had a positive experience with your 2016 BMW X3 service at Tom Hesser BMW. Keeping our customers informed is one of our top priorities! Thanks for the feedback.

November 03, 2023

I was very satisfied I thought they addressed all my concerns and were reasonable with time to perform service More

by Nellie.Murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Nov 06, 2023 -

Tom Hesser BMW responded

Nellie, we're glad to know you were satisfied with the service at Tom Hesser BMW. We always aim to address all concerns in a timely manner. Thanks for your feedback!

November 02, 2023

I called Tammy and scheduled my vehicle for inspection. Tammy got me in immediately. I was completely satisfied with the service. I didn't wait long. I appreciate Tammy and her mechanics for the service. T More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 03, 2023 -

Tom Hesser BMW responded

Hi Sean! It's great to know that Tammy and the team at Tom Hesser BMW provided you with prompt and satisfactory service. We appreciate your kind words!

October 31, 2023

Fast, courteous and everything was done as requested. They even have Saturday hours. Staff was friendly. More

by terk1172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Nov 01, 2023 -

Tom Hesser BMW responded

We're glad to know that you had a positive experience with our team at Tom Hesser BMW. Thank you for appreciating the efficiency and friendliness of our staff!

October 31, 2023

Each time we have worked with Bryan @ Tom Hesser, he has been nothing short of amazing. He is super knowledgeable, friendly, and easy to work with. More

by hmwickwire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley, Jennifer - finance manager
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Nov 01, 2023 -

Tom Hesser BMW responded

We're so glad to know that Bryan's knowledge and friendliness have made your experiences with us at Tom Hesser BMW amazing. Thanks for the positive feedback!

October 31, 2023

Tammy took care of me and all went very well Excellent to deal with T More

by mak0200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 01, 2023 -

Tom Hesser BMW responded

Tammy and the team are glad you had a positive experience here! Thank you for being a Tom Hesser BMW customer!

October 30, 2023

They care about your experience and getting you in a great ride I am a happy customer More

by Jmcdonnell34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 01, 2023 -

Tom Hesser BMW responded

We're so happy to hear that you had a positive experience here with our team! Thank you for coming to Tom Hesser BMW!

October 29, 2023

Pleasure to work with Paul. He knew what I wanted and surpassed my expectations. Jennifer in finances office was prepared, knowledgeable and got our paperwork done in a timely More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul, Jennifer
Report | Print
Oct 31, 2023 -

Tom Hesser BMW responded

Hi Mike! We're glad to know that Paul and Jennifer were able to provide a top-notch experience at Tom Hesser BMW. Thanks for the high recommendation!

October 27, 2023

This dealership always give me great service and on time, the staff is very friendly and helpful, also dealership stays clean and comfortable. More

by bernardstuart3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy.
Report | Print
Oct 30, 2023 -

Tom Hesser BMW responded

We're glad to know you've received consistently great service at Tom Hesser BMW! Our team always aims for a friendly, clean and comfortable environment. Thanks for the positive feedback!

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