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Tom Hesser BMW

Scranton, PA

4.7
170 Reviews

1001 N Washington Ave

Scranton, PA

18509

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170 Reviews of Tom Hesser BMW

November 27, 2023

Great service. Service people were fast and accurate .Tammy and Kim did a fantastic job of taking care of my vehicle. The technician who worked on my vehicle was nea More

by sneaker2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Kim
Nov 28, 2023 -

Tom Hesser BMW responded

We're delighted to know that Tammy, Kim & our service team at Tom Hesser BMW provided you with such a positive experience. We strive for excellence in both sales and service departments - your feedback is proof we are on the right track! Thanks for continuing to choose us!

November 22, 2023

Service was great Leon and Joe know what they’re doing. They get the job done straight up. If you have an issue they tell you great job guys. More

by Msskppr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon and Joe
Nov 24, 2023 -

Tom Hesser BMW responded

We're glad to know that Leon and Joe provided you with great service at Tom Hesser BMW! We always aim for straightforward, effective solutions. Thanks for the positive feedback!

November 21, 2023

Great service Great people Professional work at a great price Work completed on time Good job More

by mhanson1202011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami
Nov 22, 2023 -

Tom Hesser BMW responded

We really appreciate you taking the time to leave Tom Hesser BMW this awesome review, thank you!

November 20, 2023

Tammy is a great service advisor . She always makes sure everything that needs to be done is done, and I’m always out on time. More

by Happy 101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Mellody
Nov 21, 2023 -

Tom Hesser BMW responded

We're glad to know that Tammy has been able to provide you with such efficient and thorough service at Tom Hesser BMW. Thanks for the great review!

November 16, 2023

I like dealing with Tom Hesser BMW, Had a small issue with a strange noise. They gave me an appointment right away, found the problem right away. Great experience all the way around. More

by Magga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Nov 17, 2023 -

Tom Hesser BMW responded

We're glad to know that you had a great experience with us at Tom Hesser BMW. It's our priority to ensure any issues are addressed promptly and efficiently. Thanks for your positive feedback!

November 15, 2023

Friendly and accommodating service department and work done quickly and efficiently and in time promised More

by johnfar67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Nov 15, 2023 -

Tom Hesser BMW responded

Your review has made our day! Thank you for rating Tom Hesser BMW five stars, John! We'll see you next time!

November 14, 2023

Service this time was excellent. I was contacted with the issue and repairs were made within the day. Tammy was very courteous. More

by Spky18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Amico
Nov 15, 2023 -

Tom Hesser BMW responded

We're glad to know that you had an excellent service experience with us at Tom Hesser BMW. It's great to see Tammy provided courteous assistance and prompt repairs. Thanks for your feedback!

November 12, 2023

Fast, affordable, and efficient service. Very friendly employees who are knowledgeable and great to work with. More

by fjberardelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 14, 2023 -

Tom Hesser BMW responded

Hi Fj Berardelli, We're delighted to know that you found our service at Tom Hesser BMW fast, affordable, and efficient. Thanks for the kind words about our team!

November 09, 2023

Great visit! Joe was very helpful with me gathering the documents that I needed to complete my inspection. More

by rbell631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Nov 09, 2023 -

Tom Hesser BMW responded

Thank you for the 5-star rating! We're glad to know that Joe was able to assist you with your inspection at Tom Hesser BMW. We hope to see you again! Safe travels!

November 08, 2023

Customer service in the Chevrolet department is horrible. The service people should learn to get back to you. I have left numerous messages, even for the manager. They tell you one thing and even p More

by pjs054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer Service Chevy
Nov 28, 2023 -

Tom Hesser BMW responded

I'm sorry to read about your experience with our customer service. We strive for clear communication and prompt responses, so it's disappointing to see we've missed the mark here. I understand how this can be frustrating and will make sure this feedback is addressed with our team so we can take steps to improve. Thanks again and please feel free to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Brianne Stucker - Customer Relations - 570-343-1221

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