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Tom Hesser BMW

Scranton, PA

4.7
170 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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170 Reviews of Tom Hesser BMW

January 26, 2024

The service was great. The Car was completed on the time stated and everything was explained to me in detail. I would recommend Tom Hesser BMW for service. More

by KDavittCLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon A. Kotlyar
Report | Print
Jan 29, 2024 -

Tom Hesser BMW responded

Hi K Davitt! We're glad to know that you had a great experience with our service department at Tom Hesser BMW. We appreciate your recommendation and look forward to assisting you in the future!

December 27, 2023

Good service, friendly, professional staff. They keep my 340xi in good shape. I would recommend this place... More

by falinalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kotlyar
Report | Print
Jan 02, 2024 -

Tom Hesser BMW responded

Hey Alex! We're glad to know you've had a positive experience with our team at Tom Hesser BMW and that your BMW 340xi is running smoothly. Thanks for choosing and recommending us! Safe travels!

December 21, 2023

Had to have repairs done on my Nissan after an accident. Carl McClemens was very easy to work with. He was very nice and knowledgeable. The repair work was excellent. They went above and beyond with my c More

by amstachnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl McClemens
Report | Print
Dec 21, 2023 -

Tom Hesser BMW responded

Amstachnik, we're glad to know Carl and our team at Tom Hesser BMW were able to assist you with your Nissan's repairs. It's great that the service exceeded expectations! Thanks for recommending us - it means a lot!

December 09, 2023

Fantastic communication. Very driven by personal relationships. I do all my service work at Tom Hesser Chevrolet. More

by NicolaD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Dec 11, 2023 -

Tom Hesser BMW responded

Thank you for trusting the Tom Hesser BMW team with your automotive needs, Nicola! We truly value the personal relationships we build with customers like you and we look forward to seeing you at your next visit. Take care!

December 07, 2023

It was easy to make a service appointment, my car was inspected, and I was in and out of there in just a little over an hour. Staff was friendly, courteous, and professional. More

by neppers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Dec 07, 2023 -

Tom Hesser BMW responded

Thank you for the 5-star rating! We're glad to know you found our service appointment process easy and efficient at Tom Hesser BMW. We strive to provide friendly and professional service! Have a great ride!

December 07, 2023

fantastic, pleasant to deal with very informative explained everything will be looking forward to dealing with her again. More

by trollingmachine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
tammy
Report | Print
Dec 08, 2023 -

Tom Hesser BMW responded

Thank you for the 5-star rating! We're glad to know you had a fantastic experience with our team at Tom Hesser BMW! We look forward to assisting you again in the future! Drive safely!

November 29, 2023

I was able to get my car problem fixed quickly. My needs were considered and taken care of in a pleasant and professional way. More

by deloresdixon12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 29, 2023 -

Tom Hesser BMW responded

Hey Delores, we're glad to know that your car issues were resolved promptly at Tom Hesser BMW. Thank you for choosing us! We'll see you next time. Safe travels!

November 28, 2023

They are prompt and courteous, keeping me up to date on how the work is going! More

by psutough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 28, 2023 -

Tom Hesser BMW responded

Thank you so much for your kind words! We're thrilled to hear that you appreciate our prompt and courteous service. Keeping you informed and updated on the progress of your work is a top priority for us at Tom Hesser BMW!

November 28, 2023

The only thing negative would be the long wait time to get an appointment. Otherwise no issue whatsoever. More

by Jgravine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Nov 29, 2023 -

Tom Hesser BMW responded

Thank you for the review. We appreciate your patience with making an appointment and will make sure we take this feedback into consideration for future improvements. Take care and we'll see you next time here at Tom Hesser BMW!

November 27, 2023

Normally this is an excellent dealership. But for the service I needed there were numerous issues and it took months before it was resolved. All seems to be fine now. More

by Krpyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 28, 2023 -

Tom Hesser BMW responded

Krpyne, I'm sorry to learn about the issues you experienced with your service. We strive for efficiency and it's clear we fell short in this instance. I'm glad to know things are resolved now but please don't hesitate to reach out if there's anything more we can do or any other concerns arise. Thank you, Brianne Stucker - Customer Relations - 570-343-1221

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