Ted Britt Chevrolet

The experience at first was not good and we walked out at no fault to our very courteous and helpful sales associate Rory McNulty. Our son found a pre-owned Silverado that meet his needs. He is a first time no fault to our very courteous and helpful sales associate Rory McNulty. Our son found a pre-owned Silverado that meet his needs. He is a first time buyer. We reached an agreed selling price from the asking price on the vehicle. The picture changed when we asked about financing. All Carey, the finance director, was concerned about was not answering any term or rate questions ,but running our son's and my credit. We know our credit worthiness, and clearly with his down-payment of 50% the only issue was rate and affordability for him of the monthly payment. We walked out and Rory told us he would be there on Wed. Over the weekend we found the vehicle on several internet web sites and the asking price was different, which leads to lack of trust in the process and dealership's integrity. On Wed. we phoned and attempted to split the difference in selling prices using the same formula that we used to calculate the price on Sat. I might add if we had a good experience Sat. we never woul have found the internet discrepency. I believe Rory went to Tim for this concession and none was given. Rory suggested we visit him again that evening which we did, and he and Joe in finance, Carey was not there and that helped, because I am sure based on Sat. conversation we would not be a customer. Joe fully explained every form provided us a competitive rate and payment based on our downpayment before running our credit, and did not pressure our son in any way. Rory was great and helped deliver the Silverado. I am rating the exprience OK because of Carey, and no interaction with management other than a qiuck shake of my hand byTim as he was off to the pre-owned center on Sat. afternoon. With-out Rory and Joe's effort we would be driving a vehicle we had found at Koons in Tysons. They provided us payments with-out any credit checks. Everyone understands the payment quote is subject to actual data submitted, but buyers need a range to make intelligent decisions.Our son purchased a work truck with a high day's supply, but it fit our son's payment needs. my only other suggestion is better lighting in the showroom it is very dark. I am not sure if the lighting has been modified as part of the dealership re-modeling or it will be addressed in the coming months. If it has been updated, look to add illumination with different bulbs. Kudos to Rory and Joe and Thanks. More

Throughout the process the entire team at Ted Britt Chevrolet was friendly and attentive. Hook Pagnotta was excellent in both helping to find a way to get us the price we needed and avoided playing an Chevrolet was friendly and attentive. Hook Pagnotta was excellent in both helping to find a way to get us the price we needed and avoided playing any of the typical "dealership games". Hook took the pain of buying a car away and found a way to avoid the haggling and simply get us the best deal and not waste his or our time. The process on all ends was very smooth and the staff courteous and helpful. I highly recommend Ted Britt Chevrolet in Sterling and strongly suggest finding Hook Pagnotta when you arrive. More

Attention and service to my needs was complete and I was very happy with Hook and his honesty. Omar also did a very good job with finding the price that met my overall goals with this purchase and lease. very happy with Hook and his honesty. Omar also did a very good job with finding the price that met my overall goals with this purchase and lease. I am extremely happy with my new Malibu and with my second purchasing experience with this dealership. More

The purchase of our new chevy silverado truck was one of the easiest new vechicle purchases we ever had. From the first inquiry on the web site, to the fast response from the online representive. Then we the easiest new vechicle purchases we ever had. From the first inquiry on the web site, to the fast response from the online representive. Then we worked with Will, looking at all the trucks on the lot. Once we went inside we worked with Will and Kosta to find other trucks in the area had the options we wanted. Kosta really went out of his way to find out what we were looking for and found 5 different trucks for us to compare and choose from. Once we made our decission they made arrangments for the truck to be transfered, and have the bedliner installed. While going through the paperwork Kosta and Carey suggested having the Xzilion Protection applied. Which arrangement were made and done a few days later. Great job done by all, very profession and honesty. We will definetly keep Ted Britt in mind the next time we are looking to buy a new vehicle. More

I had a cracked dash board and my truck was out of the warranty period. I called GM and told them the situation. They told me to take my truck to a dealer and have them look at it. I did and then could warranty period. I called GM and told them the situation. They told me to take my truck to a dealer and have them look at it. I did and then could not get back in contact with GM until Tuesday. In the mean time Cris Thomas of the service dept. took me problem and turned it into a opportunity to help a customer out. He and Nick worked their magic and got my dash replaced at a considerable discount. I can not say enough about how much this pleases me and made me feel like someone does still has pride in the service they provide. THANK YOU !!! More

Bruce was very helpful and was able to answer all of our questions during our decision making process. When we did decide to purchase the vehicle, he had it ready for us very quickly, which worked out great questions during our decision making process. When we did decide to purchase the vehicle, he had it ready for us very quickly, which worked out great since we were on a time restraint. More

Will was very informative and helpful during our investigation of a Volt. His was very patient with us as we asked question. Always worked around our schedule and did not present a hard sell. He was investigation of a Volt. His was very patient with us as we asked question. Always worked around our schedule and did not present a hard sell. He was very good to work with. More

My experience was extremely positive. I had visited one dealer after work and called Ted Britt on my way home to see if they could still assist me. I arrived around 7:30 PM. They went above and beyond wi dealer after work and called Ted Britt on my way home to see if they could still assist me. I arrived around 7:30 PM. They went above and beyond with respect to service. I prchesed my car that evening and left with Rory after the cleaning crew had departed. I would highy recommend Ted Britt Chevrolet to anyone interested in purchasing a new car. More

Hook was excellent to work with. He was very friendly and straight forward. He was very hands on through the entire purchase process. I could not have asked for a better sales person to work with. and straight forward. He was very hands on through the entire purchase process. I could not have asked for a better sales person to work with. More

It was a phenomenal experience! It began when we did a quick search online and called Ted Britt Chevrolet after being disappointed earlier that evening at another dealership. Omar took our call and we pro quick search online and called Ted Britt Chevrolet after being disappointed earlier that evening at another dealership. Omar took our call and we provided the details of the situation. He called us back after getting a visual on the vehicle we wanted and gave us a total "out the door" price. They picked us up from our location (40 minutes away....it was already 7:30 pm... we were from out of town and had arrived by plane to the area earlier that day). Everyone was very personable and friendly. Omar took down key pieces of information over the telephone prior to our arrival, which made the process upon arrival SEAMLESS! We viewed the vehicle, which was immaculately cleaned and polished, and Carmello provided us with the details of how to operate the vehicle and all of its features. In addition to finally getting the vehicle we wanted, we were pleased the price quoted on phone was actually the price prepared on the paperwork! We are so impressed with Omar, Carmello and Matt. We will definitely come back to Ted Britt Chevrolet for the purchase of future vehicles, especially if we can work with this team! More