Ted Britt Chevrolet

We bought a brand new 2025 Equinox EV in March (2025). In October, we started having a slew of problems (tire pressure system, OnStar module not working, etc.). We have now had our car in their shop off a In October, we started having a slew of problems (tire pressure system, OnStar module not working, etc.). We have now had our car in their shop off and on for over a month since October 30th (including one time where we left it there for over 2 weeks and the problem still wasn't fixed). We, once again, do not have access to our vehicle. We were promised that the repairs would finally be done Friday 1/16/26. We had to call repeatedly to find out that the car would not be done until 1/17/26. Shock - surprise - it was not done on 1/17/26. We called multiple times on 1/18/26 - and no one would even answer the phone. It is now 1/19/26 and we still have no vehicle. The answer is always that they had to "order a part." We have gotten no updates unless we persistently call them. We get no empathy and told that the GM will call us (spoiler: he won't). The head of service is downright nasty if you have an issue (he tried to convince us there was no issue with the tire pressure sensors or OnStar module - yet the screen doesn't work at all)...and today was more interested in complaining about his recent lab work (and high cholesterol) than trying to right the issue of them essentially holding our car hostage. It should not take months to fix these issues. We shouldn't have to call incessantly just to get some sort of update on our vehicle. I would even take a simple, "I'm sorry it's taking so long." But NOPE. I spoke to a guy in sales two days, out of desperation because we couldn't get ahold of anyone in the service department, and was promised we'd get a call from the GM to fix this. I won't hold my breath. More

If I could rate this dealership a negative rating, I would. Straight up sales fraud on a safety issue. Management gaslighted us. Communication was poor, and customer service by the management was some would. Straight up sales fraud on a safety issue. Management gaslighted us. Communication was poor, and customer service by the management was some of the worst. Stay clear unless you want to risk trouble. More

Chris did a great Job the whole service team was great. The store has a great staff The store has a great staff More

This was the best car buying experience we have ever had. Highly recommend this dealership! Highly recommend this dealership! More

STAY CLEAR-You could not pay me enough to ever purchase another vehicle from this place. I bought a used 2022 chevy tahoe from them in November. I made the mistake of going here because the had a used ve another vehicle from this place. I bought a used 2022 chevy tahoe from them in November. I made the mistake of going here because the had a used vehicle at a great price. They charged me for extras that I specifically told them I did not want. This is on me. I didn't catch it until it was to late. secondly, i asked for the second key, they told me they did not have it. Not sure why i didn't find this out until I was on the way out the door. I have emailed the sales and finance guy. I have not heard back from them. I called them and no response. Talked to them via there messenger app, someone will get back with you. Once they have your money, they don't care. They told me that a second key would be $800. I got a gm oem key, for less then half of that. They have a shady business practice and non responsive. I'll stay local from here on out. not making this mistake twice. More

STAY AWAY! I negotiated an out-the-door price over the phone(as you should do to stay away from their sales pressure tactics) with their GM Angel and we came to I negotiated an out-the-door price over the phone(as you should do to stay away from their sales pressure tactics) with their GM Angel and we came to an agreement. I told him I would be there between 7 and 8 that evening to pick up the car. When I got there they had SOLD THE CAR TO SOMEONE ELSE. I drove an hour each way and did all the negotiating for absolutely nothing. They clearly have no respect for you or your time. More

The service advisor Jorge was very helpful, knowledgeable and friendly. Great customer service! Thank you. and friendly. Great customer service! Thank you. More

Would not recommend. They have several hidden fees and won’t tell you the price in advance if you are from out of town. Don’t make the trip. If you decide to, make sure t They have several hidden fees and won’t tell you the price in advance if you are from out of town. Don’t make the trip. If you decide to, make sure to READ the Disclaimer first so you have a better understanding of the additional fees. Destination charge in window sticker but they will add on a second time in breakdown of cost. They will add additional equipment and not have it listed on the window sticker and this will be added to the cost as well. You would think that this is disclosed to you before you waste 7 hours of driving time in hopes to buy a car. Sales manager very rude as well. More

On nov23 2024 i purchased a 2021 Lincoln navigator black l. I've had the worse experience of my entire life purchasing a vehicle the day after i purchased the vehicle i open the hood and notice their was a l. I've had the worse experience of my entire life purchasing a vehicle the day after i purchased the vehicle i open the hood and notice their was a part missing to cover the engine i call the salesmen and told him about it. he didn't reply right away after days i called and he told me i had to talk to the service manager . i called and finally texting back a forth he said he would order the part weeks later i called to find out if he ordered the part i was told he didn't order the part forgot to hit send. i waited its the day after Christmas i told him i haven't received anything yet. i also told him my tag have expired so now i can't drive the vehicle i purchased 11/23/24 . now he tell me there is something wrong with information to contact me and they need a copy of my insurance card with i had already gave a copy to them two days after i brought vehicle i sent to the salesman i purchased the car from and he said he would get it to the proper personnel. for a week i was not able to drive my new vehicle . now I finally got the tags but still no one has sent the missing part to me .now i referred to another manager he tells me he can get the part but it will be used so i said ok he I'm still waiting .I get InTouch with the manager to see what's going on and an I'm offer a fee for the used part. I have all the texts and information and names of all the ted britts Chevrolet sterling VA personal involved with this transaction . I believe this entire transaction was handle wrong the part missing engine cover should have been an easy fix . be assured I'm not done with this if I'm called and someone takes care of this i will move on look up this ordeal an this type of service doesn't look good for your business More

Kimberly has been my car goddess for 10 years and I’m so happy she’s local to me again ! She makes sure she gets me the coolest but also mom worthy cars that fit all my criteria. happy she’s local to me again ! She makes sure she gets me the coolest but also mom worthy cars that fit all my criteria. More