Ted Britt Chevrolet

Their service department had my Camaro SS for 4 months. Saying it didn't run and needed all nee electronics and a wiring loom. None of this was true. After months of frustration Geico suggested an unannou Saying it didn't run and needed all nee electronics and a wiring loom. None of this was true. After months of frustration Geico suggested an unannounced check on the vehicle. I found it in the back. It started right up. The radio wasn't working but that was because the middle wasn't plugged in. I called the GM (Jason Fischbein to ask about their total lack of call backs and comminication: "Our communication could be better; but if we were perfect you couldn't afford us! Ha Ha Ha... He has a singular wit. I bought my car there from a very nice man. I found their service department who I was very nice to the day Geico and I visited to be dismissive and did not dream to me. Even when directly spoken to. I don't know if this was a thing between Geico and the Dealer or whst I just know the next dealer said my car shouldn't have been there for more than 30 days no matter what they had to do. Sure enough Mark, the service manager who called me only after I left a review like this; said "we have cars thst have been here over a year! but here I am bending over backwards"to "help you out". My car was out of there by the end of the day. Best decision I made and it will never be serviced there again even though it was purchased there less than a year ago. Just totally don't get why they did whst they did. I would hsve been a loyal customer. More

Michael torian the worst service advisor. I am long time ted britt customer this my second car the same location ..he ddid not even bother to call me to follow up and i called his manager I am long time ted britt customer this my second car the same location ..he ddid not even bother to call me to follow up and i called his manager MARK to complain he was very disrespectful .. More

I would give a zero to this place. I’ve purchased from different dealerships in the past and by far they are the worst. Poor customer service in service department. Sold me a warranty I’ve purchased from different dealerships in the past and by far they are the worst. Poor customer service in service department. Sold me a warranty but warranty doesn’t cover anything. When car is in shop they are supposed to give you a loaner car. Never have one to give. Damaged my car and did not take responsibility. Instead they were rude and pushed me out the shop. Call police will take legal action. Beware More

able to resolve the issue I had with the engine warning light, scheduled appointment and resolved, reason, software update light, scheduled appointment and resolved, reason, software update More

Extremely overpriced. They tried to charge me $4500 for front brakes only, front rotors and new front struts. Absolute rip off. They tried to charge me $4500 for front brakes only, front rotors and new front struts. Absolute rip off. More

Very bad costumer service especially the service people, they treat people with no respect! The service person ( JEORGE ) was very disrespectful and rude using inappropriate language and it seems like no b they treat people with no respect! The service person ( JEORGE ) was very disrespectful and rude using inappropriate language and it seems like no buddy care about any complaints! I hade to go cross the street (KOONS DEALER) to purchase new tires. More

Tedd Britt is still demonstrating negligence towards their Customers' safety. I previously posted a review exposing my experience with the excuse of a business. Here is an update: I received a phone their Customers' safety. I previously posted a review exposing my experience with the excuse of a business. Here is an update: I received a phone call from Dave Lantz, Customer Experience Manager, the day before my maintenance appointment cancelling said appointment. I was told that the dealership no longer would do business with me after I called out their pathetic business practices and informed them I would be pursuing Lemon Law litigation for my incredibly defective vehicle. They are refusing to fix the manufacturing deficiencies and gross safety issues. Tedd Britt is sticking their head in the sand, hiding from addressing issues their Customer is experiencing. Incredible. Buy a Ford. More

Tedd Britt Chevrolet (Sterling, VA) and General Motors has given me the run around. They have shown gross negligence by refusing to replace my newly purchased 2020 Silverado 1500. I have been tossed aroun has given me the run around. They have shown gross negligence by refusing to replace my newly purchased 2020 Silverado 1500. I have been tossed around from manager to manager, from advisor to advisor. Nobody wants to be the one caught with the customer (me) in a potential lawsuit: I have put less than 15,000 miles on the vehicle, hardly owned six months. First owner. The vehicle has been in FIVE TIMES for various electrical issues including brake system failures (x3), and most recently the vehicle shut off while I was traveling +60mph. I fear for my safety. See attached invoice photos. Their staff sees you as a number - a price tag. Their “Customer Experience Manager” did not even look at me, he talked over me, and downright refused to help me - would not even give me the customer service phone number. He said it was not his problem. Incredible. Don’t waste your time, or your safety. Buy a Ford. More