Ted Britt Chevrolet

We took our Monte Carlo to the dealer due to the blower not blowing out hot air. Was told a diagnostics fee of $140 would be charged, but would go towards parts and labor if we elected to do the repairs. W not blowing out hot air. Was told a diagnostics fee of $140 would be charged, but would go towards parts and labor if we elected to do the repairs. We were called by Chris to be told $714 to replace the blower motor and controller. He spoke to us in a rude manner, making it sound like we were idiots by questioning the quote. How he came up with that figure we are not sure since parts were just shy of $300. After receiving several quotes for half that, we went into dealership the next day to pickup car. Shawn then redid quote and came up with $515. While better, it was still more expensive than all other quotes we had received but we would have to pay $140 diagnostics anyway. That wouldn't make up difference so we decided we had no choice but to go through with it. However, we found out we were paying diagnostics fee anyways as a part of the quote for the car, which is not what we agreed to. Shawn "halfed" the fee to satisfy us, but that is not what was described to us. We never would have had them take car had they said we would pay $140 irregardless as other repair shops and dealers would not charge that if we were doing work. I called gm who then called service manager tom. What was the most disappointing is they had our car for over 24 hours for a job that essentially didn't even take 30 minutes to fix! Stay clear away from this dealership. We purchased three cars from them when they were sterling Chevrolet and serviced our car through them for years. We will never go to this dealership again with their horrible customer service and business practices! I will say while we were waiting for Tom to not help us, (when we went to pick up car) we were helped by Ricky. He is the only service dept guy I could recommend if you have to take your car to Ted Britt for service. He was very friendly, apologized for the bad experience we had dealing with Chris and Shawn and is the only one there who seemed to care. More

Steve was great! Stayed later than scheduled to make the deal work and was very effective at processing the paperwork after a deal was made. Francis Coffie was not our salesman yet still took an interest in deal work and was very effective at processing the paperwork after a deal was made. Francis Coffie was not our salesman yet still took an interest in keeping us occupied while we waited and even produced a pack of crayons and coloring sheet for my 5 year old daughter! General Manager was able to make the numbers work well. Would definitely recommend Ted Britt as a needed stop in your car search. Large inventory and excellent financing options. More

Well worth the trip from Pennsylvania and will DEFINITELY do business in the future. Natt, Jason, Don and Lara made the experience a positive one after a long trip. If you are looking for a great selection do business in the future. Natt, Jason, Don and Lara made the experience a positive one after a long trip. If you are looking for a great selection of new and used and fair deals, this is the dealership to see! More

Very frendly service, everyone makes you feel very comfortable. Was in with my trade and out with my truck in only a short time. Very happy with my visit. comfortable. Was in with my trade and out with my truck in only a short time. Very happy with my visit. More

We enjoyed working with Mas Hill. He answered all of our questions and went out of his way to make our experience in purchasing our new Traverse as pleasant and easy as possible. It was especially great co questions and went out of his way to make our experience in purchasing our new Traverse as pleasant and easy as possible. It was especially great considering my husband is deployed overseas and was on a very short leave and we did not want to spend a lot of time on the purchase and we didn't want it to be unpleasant. It was just what we would have asked for in a sales experience. More

This was my first new car buying experience. I was greeted as soon as i arrived . was offered a test drive in the vehicle i was interested in. once the deal was made i was in and out in about 2 hours greeted as soon as i arrived . was offered a test drive in the vehicle i was interested in. once the deal was made i was in and out in about 2 hours very pleased with the way everything was explaned with the the vehicle options and the service offers I would definatly buy from Ted Britt Chevrolet again More

We had another great experience at Ted Britt while purchasing our 2014 Malibu. Omar Hernandez, Tanya White-Deyo, and Carey Lair were awesome! Omar and Tanya went out of there way to make sure we fou purchasing our 2014 Malibu. Omar Hernandez, Tanya White-Deyo, and Carey Lair were awesome! Omar and Tanya went out of there way to make sure we found the right vehicle for a fair price. Tanya even trooped through the freezing rain and ice we endured that day! Carey was a pleasure to work with again, she was able to find us warranty and maintenance plans that met our needs. Carey also found us a better interest rate, which is always helpful! Bottom line is that we will be heading directly to Ted Britt Chevy when we need another car, hopefully that Camaro I was drooling over....... Highly recommend this dealership........Thanks again Omar, Tanya, and Carey!! More

Came in today because of the great experience I had with Omar in 2011 and I wasn't disappointed. Everyone I worked with was extremely professional and helpful. In addition to Omar I really enjoyed working w Omar in 2011 and I wasn't disappointed. Everyone I worked with was extremely professional and helpful. In addition to Omar I really enjoyed working with Spencer, Vanessa and Donald Kim. Ted Britt should be proud of such a great team! More

Eddie was extremely friendly as a person and knowledgeable when it came to his job. He always put me first and did his best to answer all my questions and got me a great deal. Finance was great knowledgeable when it came to his job. He always put me first and did his best to answer all my questions and got me a great deal. Finance was great and when it was time for delivery of my car, he went through every detail of the car to ensure that I would leave with no doubts. I recommend Ted Britt over any other dealership. Make sure to ask for Eddie, he's awesome. More

MY TRUCK BUYING EXPERIENCE WITH THE ASSOCIATES AT TED BRITT CHEVEROLET WAS PERFECT, ANTHONY SAUNDERS DID A GREAT JOB AND WAS VERY HELP FULL IN HELPING ME SELECT MY NEW TRUCK!!! VERY THOROUGH IN GETTING M BRITT CHEVEROLET WAS PERFECT, ANTHONY SAUNDERS DID A GREAT JOB AND WAS VERY HELP FULL IN HELPING ME SELECT MY NEW TRUCK!!! VERY THOROUGH IN GETTING ME ALL THE INFORMATION NEEDED ABOUT THE TRUCK!!! NATT FLUMARA AND OMAR HERNANDEZ DID A GREAT JOB IN WORKING THE NUMBER ON MY TRADE AND GIVING ME THE BEST DEAL ON THE NEW TRUCK I PURCHASED!!! ALL THE TED BRITT EMPLOYEES THAT WORKED WITH ME ON THE PURCHASE OF MY NEW TRUCK WERE KNOWLEDGEABLE AND VERY ENJOYABLE TO WORK WITH!!! THERE NON PUSHY STAFF ARE VERY PROFESSIONAL AND A PLEASURE TO WORK WITH!!! TED BRITT CHEVEROLET HAS EARNED ALL MY BUSINESS AND HIGHLY RECOMMENDED TO ANTONE WANTING TO PURCHASE A VEHICLE FROM THEM!!! THANK YOU GREG More