Ted Britt Chevrolet

It began with the sales manager, Stephen, making a deal with me over the phone on a used BMW X7. We agreed on price and a new set of tires, and the next day the sales guy called me to say he couldn't do t with me over the phone on a used BMW X7. We agreed on price and a new set of tires, and the next day the sales guy called me to say he couldn't do the deal. So, they offered to take another $500 off and "let" me get the tires I want for the car. I declined and they again said they cannot do the deal as agreed. So, after evaluating my options I requested actual readings of the tread depth on the existing tires with 24,000 miles on them. They came back with reasonable depth that should have lasted me the summer at least. Knowing i was going to have to replace the tires anyway, I begrudgingly agreed to the new deal. Booked a ticket and flew down from NH to VA to find a car with BALD rear tires. Like practically racing slicks. I threw a fit, but also knew I was a bit captive. Enter Rush, the GM. Pretended to be a nice guy but was not going to do a thing to make the problem right. Then offered to take a look at his financials and "if he can do anything" he will get back in touch with me. NEVER HEARD A WORD AGAIN FROM HIM. The car itself checks out and is in great shape (per my local BMW dealer). However, 2x Bait and Switch from one dealership is three strikes for me. I'll never go back to Ted Britt Chevrolet. More

My car-buying experience was exceptional. Our sales representative, Maria Byrd, was knowledgeable and attentive. She helped locate the exact vehicle we were looking for, arranged a test dr Our sales representative, Maria Byrd, was knowledgeable and attentive. She helped locate the exact vehicle we were looking for, arranged a test drive, and worked diligently to ensure the entire process went smoothly. Additionally, the supporting staff were friendly and polite. I wish I could remember and list the names of everyone who helped us because they were all so nice and helpful. Each of them made every effort to keep us comfortable and assisted in making the overall experience simple, clear, efficient, and pleasant. Thank you, Maria and Will for all of your help. More

We bought a brand new 2025 Equinox EV in March (2025). In October, we started having a slew of problems (tire pressure system, OnStar module not working, etc.). We have now had our car in their shop off a In October, we started having a slew of problems (tire pressure system, OnStar module not working, etc.). We have now had our car in their shop off and on for over a month since October 30th (including one time where we left it there for over 2 weeks and the problem still wasn't fixed). We, once again, do not have access to our vehicle. We were promised that the repairs would finally be done Friday 1/16/26. We had to call repeatedly to find out that the car would not be done until 1/17/26. Shock - surprise - it was not done on 1/17/26. We called multiple times on 1/18/26 - and no one would even answer the phone. It is now 1/19/26 and we still have no vehicle. The answer is always that they had to "order a part." We have gotten no updates unless we persistently call them. We get no empathy and told that the GM will call us (spoiler: he won't). The head of service is downright nasty if you have an issue (he tried to convince us there was no issue with the tire pressure sensors or OnStar module - yet the screen doesn't work at all)...and today was more interested in complaining about his recent lab work (and high cholesterol) than trying to right the issue of them essentially holding our car hostage. It should not take months to fix these issues. We shouldn't have to call incessantly just to get some sort of update on our vehicle. I would even take a simple, "I'm sorry it's taking so long." But NOPE. I spoke to a guy in sales two days, out of desperation because we couldn't get ahold of anyone in the service department, and was promised we'd get a call from the GM to fix this. I won't hold my breath. More

If I could rate this dealership a negative rating, I would. Straight up sales fraud on a safety issue. Management gaslighted us. Communication was poor, and customer service by the management was some would. Straight up sales fraud on a safety issue. Management gaslighted us. Communication was poor, and customer service by the management was some of the worst. Stay clear unless you want to risk trouble. More

Chris did a great Job the whole service team was great. The store has a great staff The store has a great staff More

This was the best car buying experience we have ever had. Highly recommend this dealership! Highly recommend this dealership! More

STAY CLEAR-You could not pay me enough to ever purchase another vehicle from this place. I bought a used 2022 chevy tahoe from them in November. I made the mistake of going here because the had a used ve another vehicle from this place. I bought a used 2022 chevy tahoe from them in November. I made the mistake of going here because the had a used vehicle at a great price. They charged me for extras that I specifically told them I did not want. This is on me. I didn't catch it until it was to late. secondly, i asked for the second key, they told me they did not have it. Not sure why i didn't find this out until I was on the way out the door. I have emailed the sales and finance guy. I have not heard back from them. I called them and no response. Talked to them via there messenger app, someone will get back with you. Once they have your money, they don't care. They told me that a second key would be $800. I got a gm oem key, for less then half of that. They have a shady business practice and non responsive. I'll stay local from here on out. not making this mistake twice. More

STAY AWAY! I negotiated an out-the-door price over the phone(as you should do to stay away from their sales pressure tactics) with their GM Angel and we came to I negotiated an out-the-door price over the phone(as you should do to stay away from their sales pressure tactics) with their GM Angel and we came to an agreement. I told him I would be there between 7 and 8 that evening to pick up the car. When I got there they had SOLD THE CAR TO SOMEONE ELSE. I drove an hour each way and did all the negotiating for absolutely nothing. They clearly have no respect for you or your time. More

The service advisor Jorge was very helpful, knowledgeable and friendly. Great customer service! Thank you. and friendly. Great customer service! Thank you. More

Would not recommend. They have several hidden fees and won’t tell you the price in advance if you are from out of town. Don’t make the trip. If you decide to, make sure t They have several hidden fees and won’t tell you the price in advance if you are from out of town. Don’t make the trip. If you decide to, make sure to READ the Disclaimer first so you have a better understanding of the additional fees. Destination charge in window sticker but they will add on a second time in breakdown of cost. They will add additional equipment and not have it listed on the window sticker and this will be added to the cost as well. You would think that this is disclosed to you before you waste 7 hours of driving time in hopes to buy a car. Sales manager very rude as well. More