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Suntrup Ford Kirkwood

Kirkwood, MO

Overview
Employees
Reviews
Vehicles
4.5
344 Reviews
Suntrup Ford Kirkwood is located just east of Lindbergh on Manchester Road in St. Louis' beautiful Kirkwood neighborhood. Whether you're a past, present, or a potential customer, we at Suntrup Ford Kirkwood appreciate your time spent with us on dealerrater.com and we look forward to hearing from you. Have a great day!
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10340 Manchester Road

Kirkwood, MO

63122

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Showing 344 reviews

June 14, 2026

Sean and his team, especially Lonnie, are always available throughout your service project. They take that extra time to check in and make sure you are feeling good about the process. They are incre More

by JOESTICKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2026 -

Suntrup Ford Kirkwood responded

Thank you for the five stars and for highlighting Sean’s attentiveness during your Ford F-150 service. We’re pleased the team took extra time to keep you informed and ensure you felt confident in our work. We look forward to caring for your F-150 on future service visits.

June 14, 2026

Buying my new truck at Suntrup was a very easy purchase with no high presser sales and received a fair trade in on my old truck More

by KURTJAHR53
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2026 -

Suntrup Ford Kirkwood responded

Thank you for sharing your experience with your new Ford F-150. We’re glad the purchase was straightforward, pressure free, and that the trade-in process felt fair. Enjoy your new truck!

June 13, 2026

I had a last minute need for an emissions test and they were super flexible. Using their app to schedule appointments is easy to use too. Once I arrived, I was greeted and immediately got helped. This is m More

by JOYCE_M_MEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harvey in Service
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Jun 13, 2026 -

Suntrup Ford Kirkwood responded

So glad our app made booking your Ford Expedition’s emissions test easy and fit your last minute need. It’s great to know our team greeted you promptly and that our flexible schedule and friendly service stood out. We look forward to helping again whenever you need us.

June 13, 2026

There customer Service is a 100% better than my past visits. Andy Johnston was great! More

by 65DAVEJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Johnston
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Jun 13, 2026 -

Suntrup Ford Kirkwood responded

It’s fantastic to hear our service surpassed your past visits and earned a 5-star Ford rating. Sean is pleased to have helped make your visit smooth. We look forward to serving you again soon.

June 12, 2026

Your sales personnel were very helpful! Made sure to give us all the information we needed to make our choices! More

by reexler@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Tim Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Lupo five stars
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Jun 12, 2026 -

Suntrup Ford Kirkwood responded

We’re thrilled Tim guided you through every detail of your used Mazda CX-30 purchase. If you have any questions down the road, please reach out.

June 11, 2026

I scheduled for oil change looking at burned license plate light bulb service was prompt.good comminication.also tried to upsale and additional service.But asking too much (180.00)$, to change one burn More

by HAMIDETEMADY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2026 -

Suntrup Ford Kirkwood responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're sorry that we fell short here. Please don't hesitate to reach out to us directly to discuss this matter. We appreciate your business and hope you will give us another opportunity to serve you.

June 09, 2026

Car till has occasional smell that is suspect. They did get my key code. And fixed oil light issue. No charge More

by ASINGERBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Walsh
3.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2026

They were very responsive to all of my needs and did everything possible to satisfy my needs More

by rockman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Buehrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2026 -

Suntrup Ford Kirkwood responded

We appreciate you sharing your feedback. We’re pleased our staff responded promptly to your needs and helped ensure a positive purchase experience with your used Ford F-150 Lightning. Thank you for choosing us, and we look forward to assisting you again.

June 07, 2026

The service was timely and efficient. Suntrup Ford was great at communicating every step of my Bronco's service and easy to get a hold of for questions. I appreciate the ease of service. More

by SOUTHARD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick
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Jun 07, 2026 -

Suntrup Ford Kirkwood responded

It’s great to know our team kept you informed throughout your Ford Bronco Sport’s service and made it easy to reach us. Sean and the service team appreciate your recognition. We look forward to helping you again.

June 05, 2026

Bought a used car. Very easy transaction. It had a mechanical problem and that was a nightmare. Fixed after weeks of service and 4 trips. Never one apology. They could More

by Xstine777
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sean Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2026 -

Suntrup Ford Kirkwood responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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