I’ve already shared my experience, but I’m still
extremely frustrated that nothing has been resolved. I was contacted again to leave another review, yet I’m still dealing with the same issues and no
extremely frustrated that nothing has been resolved. I was contacted again to leave another review, yet I’m still dealing with the same issues and no real support.
Within weeks of purchasing my 2021 Nissan Rogue and putting $5,000 down, the vehicle began having problems, including starting issues, malfunction warnings, and failing emissions with an active fault code. I’ve now had to pay out of pocket for a battery, and I’m still left without answers or assistance.
What’s most disappointing is the lack of accountability. I’ve reached out and have not received any meaningful response or solution. Being asked to leave additional reviews before addressing the problem only adds to the frustration.
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by MPAPIAN
Verified Customer
Verified Customer
Service Price Transparency
My service tech was very professional and courteous.
My recall and the works was finished very quickly. Will definitely come back to this dealership.
My recall and the works was finished very quickly. Will definitely come back to this dealership.
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by CINDYGOTT
Verified Customer
Verified Customer
Service Price Transparency
Apr 18, 2026 -
Suntrup Ford Kirkwood responded
Thank you for sharing feedback on your Ford Expedition service. We’re glad your recall and maintenance were handled promptly and that our technician was professional and courteous. We look forward to welcoming you back for any future service needs.
Fast quick service fast friendly service and the car was
finished within the quoted time
finished within the quoted time
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by DJABEAR
Verified Customer
Verified Customer
Service Price Transparency
Apr 18, 2026 -
Suntrup Ford Kirkwood responded
Thank you for sharing your experience with your Ford Explorer service. Sean and our service team are glad the work was completed promptly and matched the quoted timeframe. We look forward to helping you again.
The pick up and delivery went very smoothly.
The person who picked up my car was very curtious
The person who picked up my car was very curtious
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by JMSCHLMN
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2026 -
Suntrup Ford Kirkwood responded
It’s great to hear that Sean made your Ford Expedition’s pickup and delivery seamless and courteous. Thank you for trusting us with your service. We look forward to helping you again.
Software needs an easier way for the service dept to see
that I have a service contract. Standard maint is covered yet I walk in to a charge and need to wait while a new bill is printed.
that I have a service contract. Standard maint is covered yet I walk in to a charge and need to wait while a new bill is printed.
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by PATJOBARRY
Verified Customer
Verified Customer
Service Price Transparency
Apr 19, 2026 -
Suntrup Ford Kirkwood responded
Thanks, Pat, for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!
The valet service was so convenient!
It made getting my recall service and oil change so easy.
It made getting my recall service and oil change so easy.
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by MICHELLEWOODRUFF3
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Suntrup Ford Kirkwood responded
Thank you for sharing your experience with our valet service. We’re delighted it made getting your Ford Explorer’s recall work and oil change so seamless. We’ll be sure Sean and the team know how much you appreciated the convenience.
I went for recall, I WAS NOT TOLD repair wo I ld need to
be left,, I ended up leaving car and having to get ride home and to work
be left,, I ended up leaving car and having to get ride home and to work
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by BRAUNSHERRY78
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2026 -
Suntrup Ford Kirkwood responded
Sherry, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly.
Thank you for fixing my Ford ext explorer that was
authorized by Ford motor company.
authorized by Ford motor company.
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by YTIVARG3.14
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2026 -
Suntrup Ford Kirkwood responded
We’re glad Sean and the service team could complete your Ford Explorer repair under Ford Motor Company authorization. Thank you for your review.
The service team is amazing.
Patrick and Rachel always go above and beyond. They are customer focused and always willing to work through any and all issues.
Patrick and Rachel always go above and beyond. They are customer focused and always willing to work through any and all issues.
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by divamazda
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Patrick, Rachel
Apr 05, 2026 -
Suntrup Ford Kirkwood responded
Thank you for entrusting your Ford Escape to our service department. Sean is delighted to hear our team went above and beyond to address every concern. We look forward to helping with any future service needs.
Harvey and the Team did a great job with my truck
service. They started on time and finished quickly. The offered a few additional options for service including fluid flushes, but we deferred until
service. They started on time and finished quickly. The offered a few additional options for service including fluid flushes, but we deferred until next time. I appreciate that they'll keep it in their notes.
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by JBVANCE_IMAP
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Harvey
Mar 31, 2026 -
Suntrup Ford Kirkwood responded
We’re glad your Ford F-150 service began promptly and was completed efficiently. Sean will keep your request on file and we look forward to helping with those additional services when you’re ready.