Stoneridge Chrysler Jeep Dodge of Dublin

They don't know what they are doing! I've been taking my 2009 Jeep Liberty for services for the last 5 years. With the past year at the new location, I have not been happy with the mainte I've been taking my 2009 Jeep Liberty for services for the last 5 years. With the past year at the new location, I have not been happy with the maintenance service that they provided. In the last eight months, I've take my car for oil change 3 times. Twice I have to take it back because I found oil dripping. The first time, they said it was a bad part and fixed it. Recently (yesterday), I took it back again for the same issue. They said there were some residual oil underneath and they wipe it. I see the drop of oil again on my driveway. Instead of finding the problem, they just wipe it with a towel. On top of that, they said my radiator and water are leaking. Why didn't they see this 2 month ago? Or did they want more money from me instead of fixing what I went in for in the first place. I'm taking my car to another place for 2nd opinion. Regardless, I felt the mechanic service was not doing their job. They said mullti point inspection is part of the serivce is lie. Good luck to everyone if you are taking your car there for service. More

Don't keep their promises This car dealership ONLY cares about the sale. They don't give a crap about their clients. They promised us several things that they will not do. I wi This car dealership ONLY cares about the sale. They don't give a crap about their clients. They promised us several things that they will not do. I will NEVER buy a vehicle from them ever again and I will tell my friends and family never to buy from them as well. More

Avoid at all costs Picked up my contract fleet vehicle from this dealership. Had to call 3 times before I received a return call to schedule a pick up. When I arrived I Picked up my contract fleet vehicle from this dealership. Had to call 3 times before I received a return call to schedule a pick up. When I arrived I was never greeted, not shown one feature of the vehicle nor thanked for my business. The "Director of Fleet Vehicles" never even got out of his chair. I was given the keys and told "click the key, you'll see the car." I will not bring one penny of Service $$$ to this dealership. BTW, the GM never returned any phone calls to discuss. More

Lack of Professionalism Poor customer service very rude and put off when you try to negotiate a fair price. I utililized the carguru sight which the car I was interested in a Poor customer service very rude and put off when you try to negotiate a fair price. I utililized the carguru sight which the car I was interested in as the basis of my fair price. who ever is reading the emails poor customer service the actual staff on the floor I wish I could rate you with 5 stars. I'll add that I had test drove the car on Saturday check engine light was on, an oil leak dripping on the cat as well as a tiny spray of coolant after freeway driving spraying on the fan guard thus the lower than what Chrysler Dodge Jeep Ram of Pleasanton was wanting offer. But after doing price shopping and utilizing carguru websight (which the car is advertised on) I offered a fair price. I have to say that some places like this are just out for the highest dollar even when their product is not top. As well as the customer service from Jim Pravo who is obviously full of him self and believes it's ok to disrespect customers on the phone. More

Professionalism Tried calling this dealership to make a service appt. Girl that answered the phone spoke so fast that you couldn't understand her. I asked for service Tried calling this dealership to make a service appt. Girl that answered the phone spoke so fast that you couldn't understand her. I asked for service. The phone rang for 5 minutes without anyone answering it. When someone finally answered it and I mention how long I waited she said they were very busy (like it was my fault I intruded on them.) It is no wonder this dealership has such a poor rating. The sad thing is I don't think they care. More

can't even do an oil change right! Took my RAM 2500 diesel in for it's annual service. I've written a previous review about this visit. Well, unfortunately the hits just kept coming. On Took my RAM 2500 diesel in for it's annual service. I've written a previous review about this visit. Well, unfortunately the hits just kept coming. On the way home from the dealer I had a very strong oil smell in the truck. After letting the truck sit for an hour, I checked the oil level which was about an inch above the "safe level". Overfilling can damage an engine. While one might expect this mistake at a $19,95 quick change shop, but at the dealer?!!! Also on my way home from Stoneridge I noticed that the cruise control no longer worked; the stability track system warning light was on, and I had a "service electronic brake system" warning. All these worked just fine on the way to the dealer for their "service". Fortunately, Walnut Creek CJDR did a great, professional and courteous job getting me in on Monday to undo, redo and fix everything that Stoneridge messed up. More

Don't know what there doing Check my 1 ton 03 Dodge truck to the dealership because it was overheating and fuel gauge didn't work and my cruise control didn't work It had thre Check my 1 ton 03 Dodge truck to the dealership because it was overheating and fuel gauge didn't work and my cruise control didn't work It had three or four codes and it low fan speed low voltage to the fuel gauge and I don't really remember the other codes they called me two days later and tell me a day or computer was bad and I need to get a new computer which they didn't have an it would take a week to get because they were so hard to come by two weeks and $4250 later they give me my truck back fuel gauge worked for about a half a day and it quit working the truck overheated and it had a Nother failed computer in according to the dealership so I call them they said the computer indeed had failed and they were going to put another new computer and it they wanted me to bring it in the following week which would've been four weeks since I started the project so I insisted they take it in immediately which they did and I did change your computer it still has the fuel gauge problem and so far it hasn't overheated When I pick the truck up before I even left the dealership I cycled the key to get the codes out of the computer which it had two codes in it That's telling me that after they installed the new computer yet had to faults occur after that time or they never did change your computer at all the truck now has three codes in it and I am scheduled to go back next Tuesday so I'm not pleased with the dealership and don't recommend anyone go there More

Can't get anyone to answer the phone I called and asked for the service department and no one answered. Then I called back and no one answered the switchboard. Finally, I called back la I called and asked for the service department and no one answered. Then I called back and no one answered the switchboard. Finally, I called back later and the same thing happened. If they can't even answer then phone then they must not be too interested in my business. I'm taking my business to Walnut Creek Dodge Chrysler. More

Nobody picks phone.. no voice mail set up.. phone just rings I called their sales number (888) 771-3576 several times today and entered choice 1 for new sales and then it kept ringing forever. No voice messaging I called their sales number (888) 771-3576 several times today and entered choice 1 for new sales and then it kept ringing forever. No voice messaging set up so one can leave message to be contacted later. First impression last impression. More

Tried to pull a fast one!! I arrived at Stoneridge Chrysler Jeep Dodge of Dublin excited and committed to buying a new 2015 Jeep Wrangler, but the manual transmission Jeep I was I arrived at Stoneridge Chrysler Jeep Dodge of Dublin excited and committed to buying a new 2015 Jeep Wrangler, but the manual transmission Jeep I was looking for was not in their inventory. They asked me to wait while they easily located one at a nearby dealer and offered to have someone go get it. After they called over to reserve the vehicle and got all the information, they were ready to talk to me. I told them I was already approved for a loan through my credit union with CUDL and I was NOT interested in them preparing the loan for me, but they insisted on getting all of my information. I reiterated numerous times that I was not interested in them preparing my loan. I felt that I could work with them after they agreed to use the loan I already had. They showed me a photocopy of the window sticker with the base price and final price covered with whiteout; I thought this was odd. We talked about the vehicle's options and they brought out another paper with their asking price. I was concerned because the price was high and they had used whiteout on the window sticker, so I took a look at the listing for the exact Jeep on the other dealers website; I found it by vin number. I was shocked to find that they had added nearly $4,000 to the asking price of the other dealer. I brought this to their attention and they didn't do well in covering up the fact that they were trying to give me a crooked deal. I told them I wanted to go to the other dealer, but they informed me that the Jeep was now reserved for them. Is this how Chrysler does business? I told them I was disappointed that they had tried to cheat me, and they offerred to come down the price set by the other dealer. We continued negotiating and got to a price I was more comfortable with and I signed some, what I was told were, "preliminary papers" as I had not driven or even seen the Jeep yet. They sent someone to get the Jeep while we waited. It was about 10pm by the time they got back with the Jeep and I was given the key and told that all the paperwork was done before I ever saw or drove the vehicle. I got home that night with the new Jeep and felt very unsatisfied about the way my business was handled. Unfortunately, I called my credit union a few days later to find that the dealership didn't use the loan I had prepared through CUDL and when I called the dealership they suggested that I refinance. To reiterate the offenses: 1. Trying to add nearly $4,000 on top of the other dealers asking price right under my nose. 2. Agreeing to use the loan I prepared, then turning around to use the lender of their choice. More