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South Bay BMW

Torrance, CA

3.6
1,227 Reviews

18800 Hawthorne Boulevard

Torrance, CA

90504

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1,227 Reviews of South Bay BMW

December 14, 2019

South Bay BMW’s Steven Marx is why I keep coming back to the dealership. He is a trustworthy, professional expert and always works to ensure that my customer experience is exceptional. More

by Return Customer
Recommend Dealer
Yes
Employees Worked With
Steven Marx
Dec 17, 2019 -

South Bay BMW responded

Hello, thank you for sharing your recent 5 star experience with Steven here with us at South Bay BMW. We are thrilled to hear Steven is trustworthy, professional and provides excellent service every time. Thank you for continuing to choose us here! Enjoy every mile ahead!

December 01, 2019

Jorge is always helpful and get me in and out quickly. He is a great service advisor and would most definitely recommend him to everyone More

by Stefherrera
Recommend Dealer
Yes
Employees Worked With
Jorge
Dec 03, 2019 -

South Bay BMW responded

Hello Stefanie, Thank you for sharing your recent 5 star experience with us here at South Bay BMW. We are thrilled to hear that Jorge was helpful and that we got you in and out of our service department quickly and efficiently. Thank you for choosing to service your BMW with us. We will make sure you are taken care of just as well on your next service visit! Enjoy the road ahead!

November 30, 2019

Terrible experience-Lazy service guy yelled at customer Darryl Kwock is the worse service adviser ever. Completely rude and insulting to customer. Got a late message from him ask me to pick up my car by 6:3 More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darryl Kwock
Dec 03, 2019 -

South Bay BMW responded

Hello Michelle, We're very sorry that this was your takeaway from your service experience with us, however we'd like to let you know that we spoke with our service management team and also reviewed the security footage. You arrived to our store very shortly after we had closed, and the footage shows you driving through our cone blockers to then run to our office. The cashiers had gone home for the day, and we asked if you would please return the following morning. We greatly appreciate your business, however we'd like to share our side that our team spends 12 - 13 hour days serving customers, and working after we're closed is against our policy. We'd love to assist you during our business hours. If you'd like to speak further please don't hesitate to send us an email directly. customerservice@mckennacars.com

November 20, 2019

Professional Service Took my car in recently for a standard 30k mile service. Silvio was very professional and easy to talk to. I made request to pick up my car by 4:00 p More

by kacardoza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Silvio Castro
Nov 26, 2019 -

South Bay BMW responded

Hello, Thank you for sharing your recent 5 star experience with us here at South Bay BMW. We are pleased to hear that Silvio was professional, easy to talk to and that your car was ready on time. Thank you for choosing to service with us, and we will make sure you are well taken care of on your next visit. Enjoy every mile ahead!

November 10, 2019

Bad Experience - Sales Person switched price on me I came into the dealer willing to learn and ready to buy on a CPO i3. Settled on two cars with an agreed upon price, but I needed my wife to drive and More

by Jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wael Gad, Harlan Seyton, Jeff Samhat
Nov 12, 2019 -

South Bay BMW responded

Hello Jon, We are disappointed to hear about your recent experience with us here at South Bay BMW. We are sorry to hear that your car was presented to you dirty and uncleaned, and that no one was willing to help your properly. We are also sorry for all the other negative experience you had here. If you could please contact our customer service management team about this, we would like to do all that we can to help turn your experience around. We would greatly appreciate the opportunity to show you the type of customer service that we are proud to share. We sincerely look forward to hearing from you Jon! customerservice@mckennacars.com

November 09, 2019

Worst experience in any business. I stopped going there years ago but had to bring back my BMW because of a poor tint job( water under tint)They claim I bought a cheaper tint which I would of never done an More

by 310Beemer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cesar, Charles, Willy,Sergio, Mayte and many more no longer there.
Nov 12, 2019 -

South Bay BMW responded

Hello, We are sorry to hear about your recent negative experience with us here at South Bay BMW. We apologize that your window tint was poorly done and that it was the incorrect tint. If you could please contact our customer service management team directly about this, we would like to look more into the situation with you, and right any of our wrongs. We want to help turn your experience around in any way we can. We sincerely look forward to hearing from you! customerservice@mckennacars.com

October 31, 2019

Love this dealership. Best service staff ever! Thanks to Anderson Chinchilla for always treating me very well and taking good care of me and my car. More

by Darren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anderson Chinchilla
Nov 05, 2019 -

South Bay BMW responded

Hello Darren, Thank you for sharing your recent 5 star experience with us here at South Bay BMW. We are pleased to hear that Anderson provided great service and took excellent care of your car. Thank you for being part of the South Bay BMW family. Enjoy every mile ahead in your Ultimate Driving Machine!

October 29, 2019

Great visit Came in for a recall on my vintage 128. Anderson C was the advisor. He was great; the repair was quick. I was totally satisfied. More

by ely
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anderson C
Oct 30, 2019 -

South Bay BMW responded

Hello Ely, Thank you for sharing your recent 5 star experience with Anderson here at South Bay BMW. We are glad to hear that your vehicle repair was quick and quality, and that you left satisfied. Thank you for choosing us here, and we are here for you anytime in the future!

October 24, 2019

maintenance I was quickly greeted when arrived. I made appointment by phone for when I wanted. Vahag explained what will be done. He was very friendly and knowle More

by Win
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vahag Oganesyan
Oct 30, 2019 -

South Bay BMW responded

Hello, Thank you for sharing your recent 5 star experience with Vahag here with us at South Bay BMW. We are thrilled to hear that your experience was friendly, knowledgeable and communicative. Thank you for choosing us here at South Bay BMW, and we are here for you anytime in the future. Enjoy every mile ahead in your Ultimate Driving Machine!

October 23, 2019

Unexpected maintenance Jorge is the best. Remembered me and took care of me with minimal issues. Looked into other things just to be safe and was very communicative. Done d More

by Noochtom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gonzalez
Oct 30, 2019 -

South Bay BMW responded

Hello, Thank you for sharing your recent 5 star experience with us here at South Bay BMW. We are pleased to hear that Jorge "is the best" and that he was communicative. We are glad to hear that you enjoyed your experience! Thank you for choosing us here, and we are here for you anytime in the future for all things BMW. Enjoy every mile ahead in your Ultimate Driving Machine!

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