South Bay BMW

Terrible experience-Lazy service guy yelled at customer Darryl Kwock is the worse service adviser ever. Completely rude and insulting to customer. Got a late message from him ask me to pick up my car by 6:3 Darryl Kwock is the worse service adviser ever. Completely rude and insulting to customer. Got a late message from him ask me to pick up my car by 6:30. Even though I know I have 24 hours to return I still try best to rush back before its closed. I got there 3 mins before close ( check the camera time stamp!) He started arguing with me because he is all packed up and trying to leave early. He then threatened not to let me pick up my car also yelled at me saying he will charge me for extra the rental fees! He further turned around to instruct the other girl don't help me. OMG I can not believe BMW such a high class brand used such low class at the front line to service patron customers. So shocking disappointed! This service adviser has no intention to service for sure. Will not return South Bay BMW to get insults again!! More

Professional Service Took my car in recently for a standard 30k mile service. Silvio was very professional and easy to talk to. I made request to pick up my car by 4:00 p Took my car in recently for a standard 30k mile service. Silvio was very professional and easy to talk to. I made request to pick up my car by 4:00 pm and the car was ready for pick up by 11:00 am. More

Bad Experience - Sales Person switched price on me I came into the dealer willing to learn and ready to buy on a CPO i3. Settled on two cars with an agreed upon price, but I needed my wife to drive and I came into the dealer willing to learn and ready to buy on a CPO i3. Settled on two cars with an agreed upon price, but I needed my wife to drive and experience it herself the next day before selecting one of the two that were identified. One car was dirty and the interior had a few noticeable stains. While the sales person, Wael Gad, said he would get the exterior washed for the next day, I also asked to get some of the interior stains wiped/cleaned. He stated that they could only do that during a car detail of which only would happen if the car was sold to me! He was not really motivated to try to help out even though he wouldn’t be physically be cleaning the car himself, as someone else from the cleaning crew would be doing it. I wasn't asking for a full detail, but simply try to wipe some of the stains off the upholstery to see if the stains could come out or not. Plus, Wael wasn't knowledgeable of some of the questions I had about the car (which can be understandable to a point on an electric vehicle) but more importantly he wasn't willing to find someone else there who could answer them. There are several other examples of my poor experience that I can explain but am leaving out for now. The next day when my wife and I decided to settle on one of the two cars, I was ready to buy the vehicle based upon the price we had discussed the day before. Then Wael came back and told me that that price he gave me was only if I financed the car even though I had specifically asked the day before if the price was for either all cash or financed, which he said the day before that it was the same either way. I realize that sometimes dealers can get incentives for customers financing, so I asked ahead of time. Finally, I asked to speak to his manager, so he brought me to Harlan Seyton, who was sitting behind the counter along with a number of other sales people. I asked Harlan if I could speak to him in private. He looked at me and said he was too busy to get up from his chair and speak to me on the side! What horrible customer service with that attitude. I do want to acknowledge that Jeff Samhat, who was sitting next to Harlan, got up and we spoke professionally to each other. However, Wael and Harlan should not be in sales. I left the South Bay BMW dealership ready to buy that day (on a car that had been sitting in the lot for two months) but left discouraged and disappointed with the lack of customer service from the sales team. It doesn’t end, as the next day the CPO Manager, Christian texted me asking if I had any questions. I texted back asking him to call me back. However, no response. What does that tell you… I ended up buying another BMW at Auto Nation BMW who was very straightforward and trustworthy. Save your time and don’t shop at South Bay BMW. More

Worst experience in any business. I stopped going there years ago but had to bring back my BMW because of a poor tint job( water under tint)They claim I bought a cheaper tint which I would of never done an years ago but had to bring back my BMW because of a poor tint job( water under tint)They claim I bought a cheaper tint which I would of never done and on my receipt I have no proof because product is NOT written anywhere. They want to give me cheaper non UV blocking tint! This dealership lies so much about everything. They only care about the money, NOT the customer. Service is always trying to get money out of you for anything, tires, alignment, things you don't need, etc. Turnaround Employee rate is high. Wait time for your car is ridiculous. I once had to wait two weeks for my Sirius radio to be re-installed. More

Love this dealership. Best service staff ever! Thanks to Anderson Chinchilla for always treating me very well and taking good care of me and my car. Anderson Chinchilla for always treating me very well and taking good care of me and my car. More

Great visit Came in for a recall on my vintage 128. Anderson C was the advisor. He was great; the repair was quick. I was totally satisfied. Came in for a recall on my vintage 128. Anderson C was the advisor. He was great; the repair was quick. I was totally satisfied. More

maintenance I was quickly greeted when arrived. I made appointment by phone for when I wanted. Vahag explained what will be done. He was very friendly and knowle I was quickly greeted when arrived. I made appointment by phone for when I wanted. Vahag explained what will be done. He was very friendly and knowledgeable . Car was ready when he told me. He text me. Very pleasant experience . More

Unexpected maintenance Jorge is the best. Remembered me and took care of me with minimal issues. Looked into other things just to be safe and was very communicative. Done d Jorge is the best. Remembered me and took care of me with minimal issues. Looked into other things just to be safe and was very communicative. Done deal. More

DANTE MADE THE PURCHASE PROCESS EASY! Dante helped me with purchasing a CPO BMW i3. He was relaxed, knowledgeable, and low pressure, which made all the difference. Everyone I met at South Dante helped me with purchasing a CPO BMW i3. He was relaxed, knowledgeable, and low pressure, which made all the difference. Everyone I met at South Bay BMW was welcoming, kind, and professional, and I would recommend this dealership to my friends and family. More

This is the BEST BMW dealership! Service staff is attentive, quick to reply to calls, emails and texts. They take care of every need!! Thank you Dan!! attentive, quick to reply to calls, emails and texts. They take care of every need!! Thank you Dan!! More