South Bay BMW

Went there for several visits, went from good to really bad. <br>First was to get Full Maintenance II, which went OK. The advisor (Joe) was really nice and courteous. He explained everything they checked bad. <br>First was to get Full Maintenance II, which went OK. The advisor (Joe) was really nice and courteous. He explained everything they checked and told me that I don't need to change the brake pads yet.<br><br>However, a month later, I noticed some screeching noise when backing up the car. Called the dealer, they said it might be some dirt stuck in the pads. Since it was on and off, I thought they might be right. It became more frequent and I finally decided to call the dealership.. again. Turned out that I need to replace all 4 brake pads and rotors!! Could've told me that a month ago and saved my rotors, idiots! Not only that, when I picked up the car, it wasn't ready. Plus I had to wait for almost 1 hour just to find out they need to clean the car first. AARGH!! They said they didn't know I was there. What did they think I was doing in the waiting area?? D-OH! BTW, the svc. advisor's name was Jeff, and guess what. He wasn't even THERE to explain about the work being done. I had to READ my copy of bills (which I didn't pay, thanks to the warranty). Later on I noticed they lost one of my tire bolts. Sure made me feel safe driving it. However, they put a new one on as soon as I call them.<br><br>Third time I brought it in was for oil service. As usual, they found some things need to be done, and what a coincidence, they're all not covered in the warranty! After an hour of discussion and inquiries, I finally agreed to the service. When I took my car (in a dark evening), they forgot to reset the oil change indicator. The next day I noticed that emblem on the hood was chipped and there's a new scratch on my door (driver side). Called them and I brought it in a couple days later. Jeff was really nice in getting me into a loaner, but I was quite annoyed when he said it must be from a rock. Well, the chip was really big and there was a scratch mark on the rest of the emblem. It must've been a HUGE rock and how come I didn't see/hear it?<br><br>Finally, got a new emblem and the scratch fixed. Took it from the lot on a rainy day (DARN!) and the next day found a new scratch on my driver side window. I'm in a dilemma whether to bring it back and get it fixed but get a new problem, or just don't bring it back at all. I chose the latter.<br><br>Good thing about this place: free loaners, friendly advisors (when you get a hold of them).<br>Bad thing: poor quality of service (which I think is more important than nice customer service and a free loaner).<br><br>All in all, I'll never bring it back there. Not after the third, ridiculously expensive visit. More

This was the first place I went to when I was shopping for my BMW, since I live like 15 mins away. I just graduated from college and got a job that pays well so I wanted to get myself a nice car. Being yo for my BMW, since I live like 15 mins away. I just graduated from college and got a job that pays well so I wanted to get myself a nice car. Being young and all, I was there for a good while before anyone wanted to help me. Some of the sales literally saw me but they wouldn't even bother to come over and help. Then Brian came up, whom was quite friendly and helpful. However he wouldn't budge on the prices. I'm a reasonable guy and I just wanted a fair price on the car. The sales gotta make a living too right?! But he was unwilling to budge so too bad. I found another dealership whom was willing to deal with me fairly. Ended up getting a '04 330Ci (fully loaded) and later got my mom to buy a '03 745Li from the same sales guy at the other dealership. Sux for South Bay BMW but to be fair, Brian was friendy and helpful though. More

I had been warned against visiting this dealer by a couple co-workers who had bought vehicles here, but they are the only dealer close to me. I took my new 330i there for it's 1st service, some minor w couple co-workers who had bought vehicles here, but they are the only dealer close to me. I took my new 330i there for it's 1st service, some minor warranty fixes (trim) & key programming of vehicle functions. I dropped the car off 1st thing in the morning & they barely finished it before closing, and decided to charge me $162 to program my key settings (which I was told would be free initially). Also, they returned the car unwashed & with mechanics greasy fingerprints all over the console, doors & gray headliner (everything was immaculate)!!! I picked the car up at close when it was dark, so unfortunately didn't notice the dirt until the next day. My neighbors receive better service from their Acura dealer... ridiculous. I called the Service Dept. Mgr. the next day (Dan) & he did say they would clean it, but I have to leave the car there most of the day. Nice gesture after the fact, but with the hassle to leave it there, it's easier for me just to detail it myself. More

I've bought 2 BMWs here and have had most of the service done here. Every person in sales and service has been professional and provided great customer service. Service work has always been done before the done here. Every person in sales and service has been professional and provided great customer service. Service work has always been done before the time promised.<br><br>There were some complications with my last trade-in because of paperwork that I lost, but they went out of their to accomadate of me and make things easy on me by doing extra work.<br><br>I wouldn't even consider going elsewhere. More

Having had a terrible experience at La Mar Hyundai in Cerritos, CA, I became very wary of the entire car-buying process. But I had a really pleasant experience at South Bay BMW.<br><br>Ryan (sales) was Cerritos, CA, I became very wary of the entire car-buying process. But I had a really pleasant experience at South Bay BMW.<br><br>Ryan (sales) was incredibly nice, patient, and explained everything to me carefully. He didn't rush me, and really seemed to care that I bought a car that I wanted and would love. Most importantly, he didn't insult my intelligence and try to slip things by me, and I got a deal that I feel good about. Repeat customer? Absolutely.<br><br>John Moore (financing) was great as well. Explained all the terms of the contract to me very carefully, didn't rush me or try to gloss over anything. I asked a lot of questions and he took his time answering them all to make sure I was comfortable with the transaction. Even gave me good advice on problems I had with another car!<br><br>I actually had fun shopping for a car this time. (And I love the car.) More

I bought my first bimmer here, and it was a great experience. Great customer service and reasonable price. Highly Recommended!<br><br>I did my Inspecction 1 and fixed some problems last week. The ser experience. Great customer service and reasonable price. Highly Recommended!<br><br>I did my Inspecction 1 and fixed some problems last week. The service was done Fast and Accurate! Plus, I got a retal car while my car was in service. Andy even called me several times to notify the status of my car. A++ More

I purchased my first BMW (X5 4.4i) from this dealership. I had an auto broker negotiate a deal for me, so all I had to do was go in and sign the paperwork. The deal IMO was the best in socal and on forums I I had an auto broker negotiate a deal for me, so all I had to do was go in and sign the paperwork. The deal IMO was the best in socal and on forums I've seen, I was actually VERY happy with the deal I got. The service was superior.<br><br>Because I just went in to sign papers I can't give an opinion of the "first contact" attitude. I'm 23 (but look 16) , work full time to pay for my own car. I've been blown off several times by many BMW dealers because of this fact. More

I bought a 2002 M3 from Josef. He's straightforward, no B.S., and is generally very accomodating. I've also herad good things about Monty in sales.<br><br>The entire purchase process was very easy and hass B.S., and is generally very accomodating. I've also herad good things about Monty in sales.<br><br>The entire purchase process was very easy and hassle-free. The staff were helpful and respectful. Highly recommended.<br><br>I've also dealt with Franklin in the Parts Department; he's knowledgeable and provides great customer service.<br><br>All around, highly recommended. More