South Bay BMW

I had been warned against visiting this dealer by a couple co-workers who had bought vehicles here, but they are the only dealer close to me. I took my new 330i there for it's 1st service, some minor w couple co-workers who had bought vehicles here, but they are the only dealer close to me. I took my new 330i there for it's 1st service, some minor warranty fixes (trim) & key programming of vehicle functions. I dropped the car off 1st thing in the morning & they barely finished it before closing, and decided to charge me $162 to program my key settings (which I was told would be free initially). Also, they returned the car unwashed & with mechanics greasy fingerprints all over the console, doors & gray headliner (everything was immaculate)!!! I picked the car up at close when it was dark, so unfortunately didn't notice the dirt until the next day. My neighbors receive better service from their Acura dealer... ridiculous. I called the Service Dept. Mgr. the next day (Dan) & he did say they would clean it, but I have to leave the car there most of the day. Nice gesture after the fact, but with the hassle to leave it there, it's easier for me just to detail it myself. More

I've bought 2 BMWs here and have had most of the service done here. Every person in sales and service has been professional and provided great customer service. Service work has always been done before the done here. Every person in sales and service has been professional and provided great customer service. Service work has always been done before the time promised.<br><br>There were some complications with my last trade-in because of paperwork that I lost, but they went out of their to accomadate of me and make things easy on me by doing extra work.<br><br>I wouldn't even consider going elsewhere. More

Having had a terrible experience at La Mar Hyundai in Cerritos, CA, I became very wary of the entire car-buying process. But I had a really pleasant experience at South Bay BMW.<br><br>Ryan (sales) was Cerritos, CA, I became very wary of the entire car-buying process. But I had a really pleasant experience at South Bay BMW.<br><br>Ryan (sales) was incredibly nice, patient, and explained everything to me carefully. He didn't rush me, and really seemed to care that I bought a car that I wanted and would love. Most importantly, he didn't insult my intelligence and try to slip things by me, and I got a deal that I feel good about. Repeat customer? Absolutely.<br><br>John Moore (financing) was great as well. Explained all the terms of the contract to me very carefully, didn't rush me or try to gloss over anything. I asked a lot of questions and he took his time answering them all to make sure I was comfortable with the transaction. Even gave me good advice on problems I had with another car!<br><br>I actually had fun shopping for a car this time. (And I love the car.) More

I bought my first bimmer here, and it was a great experience. Great customer service and reasonable price. Highly Recommended!<br><br>I did my Inspecction 1 and fixed some problems last week. The ser experience. Great customer service and reasonable price. Highly Recommended!<br><br>I did my Inspecction 1 and fixed some problems last week. The service was done Fast and Accurate! Plus, I got a retal car while my car was in service. Andy even called me several times to notify the status of my car. A++ More

I purchased my first BMW (X5 4.4i) from this dealership. I had an auto broker negotiate a deal for me, so all I had to do was go in and sign the paperwork. The deal IMO was the best in socal and on forums I I had an auto broker negotiate a deal for me, so all I had to do was go in and sign the paperwork. The deal IMO was the best in socal and on forums I've seen, I was actually VERY happy with the deal I got. The service was superior.<br><br>Because I just went in to sign papers I can't give an opinion of the "first contact" attitude. I'm 23 (but look 16) , work full time to pay for my own car. I've been blown off several times by many BMW dealers because of this fact. More

I bought a 2002 M3 from Josef. He's straightforward, no B.S., and is generally very accomodating. I've also herad good things about Monty in sales.<br><br>The entire purchase process was very easy and hass B.S., and is generally very accomodating. I've also herad good things about Monty in sales.<br><br>The entire purchase process was very easy and hassle-free. The staff were helpful and respectful. Highly recommended.<br><br>I've also dealt with Franklin in the Parts Department; he's knowledgeable and provides great customer service.<br><br>All around, highly recommended. More