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South Bay BMW

Torrance, CA

3.5
1,226 Reviews

18800 Hawthorne Boulevard

Torrance, CA

90504

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1,226 Reviews of South Bay BMW

September 27, 2024

Disappointing Experience at South Bay BMW I went to South Bay BMW today to purchase a vehicle that was advertised online at one price, but when I arrived at the dealership, it was being sold for thousa More

by IAMMSDOUGLASS
Recommend Dealer
No
Employees Worked With
Sara
Oct 02, 2024 -

South Bay BMW responded

Hello, we are very upset to read your review of South Bay BMW. We regret hearing about your experience here, and we apologize if there was any confusion regarding the price of this vehicle. Please reach out to us directly so we can better understand your concerns and work to address them. Thank you. customerservice@mckennacars.com

May 15, 2024

My wife and I visited South Bay BMW to casually compare gas and electric SUVs. Our advisor, Alex Chavez, did an outstanding job and worked with us to secure an incredible deal. We ended up buying an iX on More

by Yaungmin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Chavez
May 16, 2024 -

South Bay BMW responded

Hello! Thank you for this recent review of South Bay BMW! It's wonderful to hear about your positive experience at here, and we're thrilled that Alex Chavez provided you with outstanding service during your visit! We're delighted that he was able to assist you in securing an incredible deal on your new iX. Thanks for choosing South Bay, we hope you continue to enjoy!

May 09, 2024

“Peter Greenberg” I recently had a phone call with a sales representative named Peter Greenberg from, and I must say that my experience was less than satisfactory. While I appreciated the time and effor More

by nadayoussef.design
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Peter Greenberg
May 16, 2024 -

South Bay BMW responded

Hello, it is very concerning to read your review of us here at South Bay BMW. We're truly sorry to hear about your unsatisfactory experience with Peter, and we appreciate you bringing this matter to our attention. Providing excellent customer service is of utmost importance to us, and it's disappointing to hear that Peter's handling of the situation did not meet our standards. We apologize for any inconvenience or frustration that this may have caused you. Our team would like to speak with you further about all of this, so we can work to improve your view of us here at South Bay. Please reach out when you can, and we'll be in touch. Thanks. customerservice@mckennacars.com

March 30, 2024

The 5 stars are specifically for Eddie Calderon. Incredibly knowledgeable, informative, honest, empathetic and just generally a good guy. I brought my car in for regular service and the technician f More

by CaryJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Calderon
Apr 04, 2024 -

South Bay BMW responded

Hello! We really appreciate this 5 star review of South Bay BMW. It is wonderful to read your positive comments about Eddie, and we're glad he could make sure you and your vehicle were well taken care of. Thanks for servicing with South Bay, we are always here for you!

January 28, 2024

Alex and Christian are THE BEST sales team ever! AMAZING experience and super kind people. More

by CFleischer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Martin, Alex Chavez
Jan 30, 2024 -

South Bay BMW responded

Hi there! Thank you for this wonderful 5 star review of South Bay BMW. We appreciate your positive comments about Alex, Christian and the rest of our team here! Thanks for choosing South Bay, welcome to our family!

December 24, 2023

Excellent SALES TEAM. ...APPRECIATE YOUR TIME SINCERE VICENTE RODRIGUEZ JR....SO THANKFULLY ACCOMMODATED AND AGREEABLE INFORMATION. More

by Rodriguezvicentejr1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PETER GREENBERG
Dec 28, 2023 -

South Bay BMW responded

Hello, thank you for this 5 star review of South Bay BMW! We greatly appreciate the positive comments about our sales team here. Thanks for choosing South Bay, we welcome you back here anytime!

November 18, 2023

I should have checked this site prior to purchasing a car from this dealership last week. Worst car purchase experience in the 10+ luxury cars I've gotten. Surprisingly this isn't even a bad reflection on M More

by mek227
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Chavez, Mo Ali, Cristina Nunez
Nov 22, 2023 -

South Bay BMW responded

Hello, we are very disappointed to read your review of us here at South Bay BMW. It is concerning to hear about the experience you had here with us. Please reach out to our team so we can speak further about what happened, and do everything possible to improve your experience. Thank you, we look forward to hearing from you soon! customerservice@mckennacars.com

September 05, 2023

Giving South Bay bmw service Dept 5 stars because of Kyle Schulz, who handled my situation efficiently and successfully. Kyle has exceptional customer service and EVERYONE at South Bay and McKenna can learn More

by kbrockway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Schulz
Sep 12, 2023 -

South Bay BMW responded

Hello, we appreciate your recent 5 star review of South Bay BMW! It is so awesome that Kyle could go above and beyond to ensure you were well taken care of here. Thank you for trusting South Bay with your vehicle, we hope to see you again next time!

July 20, 2023

Unbelievable Poor customer service comment presented based on true facts of the Service department failing to meet standards of a luxury car company and lacking basic knowledge of their own business. Fr More

by BMW2024
Recommend Dealer
No
Employees Worked With
Darryl , Al Asghari
Jul 25, 2023 -

South Bay BMW responded

Naureen, we're very disappointed to see your recent review of us here at South Bay BMW. We're so sorry to hear about your unfortunate situation, and we apologize we couldn't be more helpful for you at the time. Please reach out to us about this, so we can do everything we can to further assist you and hopefully we can change the way you view South Bay for all future services. Thank you. customerservice@mckennacars.com

June 26, 2023

Unethical? I have purchased 5 new vehicles over the years, and South Bay BMW ranks worst among the dealerships I’ve encountered for their lack of professionali More

by phdv98
Purchase Time
Recommend Dealer
No
Employees Worked With
Kyle Schulz, John Hall
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