South Bay BMW

Unbelievable Poor customer service comment presented based on true facts of the Service department failing to meet standards of a luxury car company and lacking basic knowledge of their own business. Fr based on true facts of the Service department failing to meet standards of a luxury car company and lacking basic knowledge of their own business. From the first representative who picked up the service call—>to the last person to handle my brand new, BMW iX was supremely unhelpful, lazy and less than mediocre customer service experience. The iX is a FULL ELECTRIC vehicle and I had mistakenly left my car not charging the night before. The moment I received the car warning I was running out of charge, I had 6 miles left and I needed 9 miles to get back to my house. I called my dealership and explained the situation and asked if they could help me charge my car for a couple of minutes so I would be able to safely get to my house. The man brushed me off and provided the blanket statement “you need to call BMW roadside assistance”. I said ‘ok but I’m 2 miles away from your dealership and that’s where I got my car’. He replied that there was level 2 (the free chargers that are in shopping lots) available and to use those. He explained they are using the fast charging ports for the new cars that have come in. I pulled into the lot, it was not a busy morning, and found the level 2 charging port; however, the service representative did not provide me the important information one must have a membership to that specific company. I already have a charging membership and was not intending to provide my credit card information for another car charging port; especially since I needed less than 5 minutes for my car to charge for 3 miles. I walked in to the dealership and talked with the front desk for assistance with getting 3 miles of charge for me to get home. The front desk rep called over a valet to get my iX charged. The valet , Darryl, walked around here and there (all around the square) with the disbelief that he was asked to assist. He found a sales person on the lot to help him. Finally, the valet dropped my car off at a service spot to receive the critical charge. I was greatly appreciative, and he walked away hurriedly. I realized that he still had my car key and called out to him. He kept walking away and I called him back. He turned around from inside the dealership and yelled annoyed “it’s inside the car.” My car is brand new and impeccably clean— I could not see where he left my key. I asked “where inside?”. He did not move from inside the door and furthering unhelpful demeanor “inside the car”. I finally got heated, asked him to hand me my keys. He turned his bald head all the way around like a python and walked back to point to where he left the key. This debacle took close to 45 mins on a slow day. I would not recommend this Service department as they do not have the Golden rule to be their standard. How the Service department could be improved: take ownership over representation of the dealership and understand that customers come back for the service— not just selling them a car. More

My experience with this dealership has been extremely distasteful to say the least. Started with Daniel on the sales floor who immediately became distasteful once he found out I wasn't there to purchase distasteful to say the least. Started with Daniel on the sales floor who immediately became distasteful once he found out I wasn't there to purchase a new car, but to buy out my lease. Dishonest is my best way to describe him. Obviously these people don't care about the customer, but Daniel doesn't even put on a good game face. Alex in finance did the best he could to rectify the situation. Told me that I was basically, making a new car purchase and to clear out my car for a detail. When I got my car back they hadn't even wiped my dogs nose prints off the windows. I purchased the dent and windshield package, Alex in finance asked for me to give them another chance to make things right. Although, typically you would call and have a tech come out to you to remove the dents through the warranty, but he insisted they take care of it in house. Also, said give us another chance to detail your car. Jorge my service rep calls me back 2 MONTHS later to tell me that they need their loaner back and that they could not remove the 2 very small dents. Excuse me, I drive an X4 M40i, you have me in a basic xxx X1, you think this is my choice? Also, my car still wasn't detailed, nose prints are gone, but there are crumbs everywhere. Didn't even touch the center console. Also, my wheel trim is now popped out and doesn't stay secure. They gave me pushback on repairing it, so I just left out of frustration. This panned out to be about a 3 month process for me to find out that I purchased dent protection for no reason. More

I sent an inquiry to the sales department regarding a 2023 BMW M4 coupe. I received a call from a sales associate (I never got his name), asking me to come down to the dealership. I asked for the numbers 2023 BMW M4 coupe. I received a call from a sales associate (I never got his name), asking me to come down to the dealership. I asked for the numbers over the phone so I don't have to spend over an hour sitting in traffic driving down to this location. The sales associate rudely said "we don't give out numbers over the phone". I said, "that's fine." And he immediately hung up the phone. Extremely rude service. This is the only BMW dealer that would not give me any numbers over the phone (or email) and immediately end a conversation. He offered no other resolution, just ended the conversation immediately by hanging up the phone. More

One sales consultant was extremely imperishable and a bit condescending, Greenberg was his name. Another simply would never follow through with communication, Josef. Literally trying to buy an SUV, full cash condescending, Greenberg was his name. Another simply would never follow through with communication, Josef. Literally trying to buy an SUV, full cash and immediate purchase, and they both couldn't have tried less or cared less. Josef went as far as to even say basically the dealership was doing me a favor and it depends on how bad I want the car for them to deal with me. Ridiculous service. More

Service Advisor Alfonso is top notch and will only suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for you suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for your Superior service! More

11/10/22 recommended heater core repair pd $1145 brakes not needed outrageous mislead me not needed outrageous mislead me More

Things that were working fine stopped working after I had my car serviced, then they want to charge me hundreds of dollars to fix the issues. I feel like they jacked it up during the service but I don’t have my car serviced, then they want to charge me hundreds of dollars to fix the issues. I feel like they jacked it up during the service but I don’t have proof. They charge so much for every little thing I am really sick and tired of every visit costing me thousands of dollars. Yes I understand the parts are expensive and needed, but there are a few things that didn’t involve any parts and an early task while checking out the car, but they want to charge labor for it… so I’ll do it myself. It’s not at all a good feeling when they don’t try and give you great service. I would have just said Sure I’d be happy to help you do xyz!!! Easy!!!! But they make your experience a nightmare by charging you hundreds of dollars to do anything. And the BMW dealership in Long Beach is even worse it’s soooo shady what they did to me when I took my car in for a simple repair and service I will never even go close to it. Talk about nightmares do not go there for anything. I love my car I wish the services were a better experience. I dread every visit. They drain my bank account each time. My rep is very nice and he is just the messenger he is not the one making any price decisions and what to charge and what not to charge so I am not complaining about the rep at all. Don’t shoot the messenger… this dealership visits are just too expensive. Cost of labor is like the hourly wages of a neuro surgeon. More

Brought car in to change one flat tire. Took them almost 6 hours. Called service advisor for update and never received call back. This place is strongly not recommended. Took them almost 6 hours. Called service advisor for update and never received call back. This place is strongly not recommended. More

Another unhappy experience with the service department. Let me be clear, I love my service advisor. This is about the technician and or the valet. I picked my car up today 8/1/2022 and everything went smo Let me be clear, I love my service advisor. This is about the technician and or the valet. I picked my car up today 8/1/2022 and everything went smooth until the valet pulled my car up. I noticed a piece of paper on my dashboard so I took it down. To my surprise, it was part of my contract from another vehicle I recently purchased. I had it rolled up in my drivers door. Someone went through my personal papers and wrote the tag number on the back and stuck it in the window. I was absolutely furious. Along with that, the contents of my drivers door was thrown in the passenger seat including Kleenex someone used. I don't use Kleenex and had detailed my interior and exterior the day prior. The work was on the passenger door so I don't understand why anyone was going through my driver door throwing my things around. That added insult to injury as a few days prior, my three year old found a marijuana joint in the loaner car. What if he would have put it in his mouth instead of saying "Daddy I found a french fry?" I don't smoke, don't believe in drugs and question who cleans these loaners? Or did the joint come from the staff cleaning the cars. I received a very mediocre apology from the service manager and was sent on my way. I'm extremely disappointed as I have purchased numerous vehicles from here and so has my family. 15 within the last three years to be exact. I expected more. A very dissatisfied customer. More