South Bay BMW

Recently I needed service on my 745li and trust me it needed total service. At South Bay BMW the service manager was greatttttttttttt! I totally rate him a 10 plus. He took the time and made sure my se needed total service. At South Bay BMW the service manager was greatttttttttttt! I totally rate him a 10 plus. He took the time and made sure my service totally satified me. The service manager supplied me with a loaner car and when finished servicing my car he dilervered it to me at my home after i returned from work. I did not list his name because of privacy issues. However, just remeber to ask for the very polite patient understanding patient service manager. I will be writting a letter of merrit to someome to award him somehow. I totally send all praise out to the Service manager at South Bay BMW. Thanks M. Lane More

I've had 4 BMWs back to back in the past 10 years and worked with 6 different dealerships in 3 different states. I have never experienced a more unfriendly staff. No return calls. No communication. it is worked with 6 different dealerships in 3 different states. I have never experienced a more unfriendly staff. No return calls. No communication. it is almost like pulling teeth every time you are there, as if you are only there to argue with them! Gave them 3 chances and they remained consistent. Will not go back again. More

This dealership is horrible, Ive owned several luxury cars before and by far the most horrid experience has been with South Bay BMW. They offer walkins for service and make you wait for over an hour. Whe cars before and by far the most horrid experience has been with South Bay BMW. They offer walkins for service and make you wait for over an hour. When I made an appointment, I still had to wait for over an hour....whats wrong with these people. When you ask for the manage, you still have to wait over 30 minutes More

this was a horible they tried to charge me 1200.00 for a sensor that went out. guess what the extended warranty company got involved and they only charged them like 400.00 to fix it. so they were trying to sensor that went out. guess what the extended warranty company got involved and they only charged them like 400.00 to fix it. so they were trying to rip me off by 800.00 bad bad people More

The battery light came on in my 2002 BMW which per the manual, meant that the alternator needed to be replaced. I took it to South Bay BMW and they called me after inspecting the vehicle and said that it manual, meant that the alternator needed to be replaced. I took it to South Bay BMW and they called me after inspecting the vehicle and said that it would cost $1100 to replace it. I thought it was a little high, but opted to do it. What really got me upset was that they said that the car needed all kinds of other repairs totaling over $4000. In addition to the alternator, they recommended the following: new power steering hoses, new water pump, thermostat, radiator, expansion tank, control arm and other miscellaneous work. They even said that the tires had some wear on them and they were brand new! Oh and get this, I recently had changed the battery and got a non-BMW battery since it was 1/2 the price. They said that a non-BMW battery could even cause problems. Come on, it's the same voltage whether it comes from a BMW battery or other brand. This is a BMW and is supposed to be built to last. It's why I paid $45k for it. If it needs $4000 worth of repairs for a 4-5 year old car, something is wrong. The bottom line is that the car didn't need the extra repairs. These guys are unethical and only looking to take advantage of their customers and maximize profits. I'll never go back to them again. I'm lucky that I knew enough not to do the unecessary work, but I feel sorry for the next customer that might believe them. Stay away! More

SB BMW damaged my vehicle during repairs. They hid the damage by replacing it with a salvage part that, unfortunately for them, I did notice. They are pulling a Clinton and denying everything. I then fi damage by replacing it with a salvage part that, unfortunately for them, I did notice. They are pulling a Clinton and denying everything. I then filed with the Better Business Bureau (and discovered they have an F rating) which they never responded to. When they did finally agree to meet with me, 5 months to the date later, I was informed that since I filed with the BBB they could do nothing because it was now a legal matter. I wrote BBB asking if this is true and was told it was not. FYI, I have since been told, if you need repair work done it this area, the only reputable dealer is Beverly Hills BMW. More

I was given a price for my trade in before I ordered a new car. Once the new car arrived eight weeks later, the price for my trade in dropped by 60 percent. I can only deduce from this experience is the new car. Once the new car arrived eight weeks later, the price for my trade in dropped by 60 percent. I can only deduce from this experience is the dealership NEVER intended to give me the original price for my trade in. This was just a rouse to get me to buy a car. Unfortunately I fell for it, and wasted eight weeks of my time. More

Bought a pre-owned certified car. First of all, everything about it is pre-owned and nothing is certified.<br><br>Brake light failure, my fault. Hardtop electrical system doesn't work, my fault to everything about it is pre-owned and nothing is certified.<br><br>Brake light failure, my fault. Hardtop electrical system doesn't work, my fault too.<br><br>I was accused of putting in an "American" bulb, only I hadn't touched the car, it was two weeks old.<br><br>I dropped off the car at 7:45 this morning for the hardtop fix and second try at the brake light, it is 6:11 p.m. I have not received one call all day. So now, I called. Surprise, Surprise, I am told the top was working when I got it. I asked, how so? It was never installed or shown to be working. Then, I was told I must have done something while putting it on. Hummm ... insert pins, flip levers. When I asked how the main wiring harness or electrical could be damaged by me and my partner locking down the top (for the first time), I got no answer. I also commented, "I bet it was installed correctly, wasn't it". Again, no reply.<br><br>My keyless remote entry system, sold as part of the original sticker - I was told would cost $500 to install. I had to throw a tantrum to prove to the professional that it was in-fact installed. However, I did agree to buy the actual remote with the stipulation of free programming. Did I say free? That changed 3 times since I negotiated the fix to my system. Of course in the upward direction and with no actual changes in work or additional terms.<br><br>I could go on and on, but they are unethical and try to take as much money as they can. As for the person who said he felt sorry for the lady who got ripped by an angry customer, trust me it was probably well deserved.<br><br> More

i brought my 745il in for service, not only was my sales person linda great, but my advisor deb was super. she was nice and respectfull...even the operator was nice (how rare is that to find). deb kept in person linda great, but my advisor deb was super. she was nice and respectfull...even the operator was nice (how rare is that to find). deb kept in contact with me throughout the whole time my vehicle was there, then i met the customer relations mgr tammy, let me tell you, she was great. unfortunally, another customer rudely came up to me & tammy while i was waiting for my car to be pulled up, and ripped tammy a new one...poor girl, i wanted to slap that other customer, but tammy didn't yell back and was very professional about the situation she was in. i later called her to make sure she was ok, and she was...i highly recomend Linda Smalley to all my friends, she is great, i've never had a non-slimmy salesperson when purchacing a vehicle, and i will always buy my cars through her...<br><br>a+++++ More

Went there for several visits, went from good to really bad. <br>First was to get Full Maintenance II, which went OK. The advisor (Joe) was really nice and courteous. He explained everything they checked bad. <br>First was to get Full Maintenance II, which went OK. The advisor (Joe) was really nice and courteous. He explained everything they checked and told me that I don't need to change the brake pads yet.<br><br>However, a month later, I noticed some screeching noise when backing up the car. Called the dealer, they said it might be some dirt stuck in the pads. Since it was on and off, I thought they might be right. It became more frequent and I finally decided to call the dealership.. again. Turned out that I need to replace all 4 brake pads and rotors!! Could've told me that a month ago and saved my rotors, idiots! Not only that, when I picked up the car, it wasn't ready. Plus I had to wait for almost 1 hour just to find out they need to clean the car first. AARGH!! They said they didn't know I was there. What did they think I was doing in the waiting area?? D-OH! BTW, the svc. advisor's name was Jeff, and guess what. He wasn't even THERE to explain about the work being done. I had to READ my copy of bills (which I didn't pay, thanks to the warranty). Later on I noticed they lost one of my tire bolts. Sure made me feel safe driving it. However, they put a new one on as soon as I call them.<br><br>Third time I brought it in was for oil service. As usual, they found some things need to be done, and what a coincidence, they're all not covered in the warranty! After an hour of discussion and inquiries, I finally agreed to the service. When I took my car (in a dark evening), they forgot to reset the oil change indicator. The next day I noticed that emblem on the hood was chipped and there's a new scratch on my door (driver side). Called them and I brought it in a couple days later. Jeff was really nice in getting me into a loaner, but I was quite annoyed when he said it must be from a rock. Well, the chip was really big and there was a scratch mark on the rest of the emblem. It must've been a HUGE rock and how come I didn't see/hear it?<br><br>Finally, got a new emblem and the scratch fixed. Took it from the lot on a rainy day (DARN!) and the next day found a new scratch on my driver side window. I'm in a dilemma whether to bring it back and get it fixed but get a new problem, or just don't bring it back at all. I chose the latter.<br><br>Good thing about this place: free loaners, friendly advisors (when you get a hold of them).<br>Bad thing: poor quality of service (which I think is more important than nice customer service and a free loaner).<br><br>All in all, I'll never bring it back there. Not after the third, ridiculously expensive visit. More