South Bay BMW

This one of the worst dealer I have ever deal with. Six month ago I put car in service of engine with car's idle is not stable "idle up and down randomly". After they diagnotic with the engine air control month ago I put car in service of engine with car's idle is not stable "idle up and down randomly". After they diagnotic with the engine air control prolbem and the cost for repair 2800.00 to fix it. After repair Six month later the engine star happen again with the same"idle up and down again" brought car back in. This time they told me some other park were bad, it cost me another 1432.00 for replace " it's ok i believed them in first state" It took a week for repair job, they called me that car are done. I came in pick up my car, just star engine on, it was still the same issue with "idle up and down, not stable". Service manager said take another day to recheck " i am ok with that". Next day, I come back to dealer to see the manager, he told me that it is other parks were bad but they thought it is "not sure 100%" Asked me have to pay for 500 more to for replace my car battery first, then they will diagnotic car again OR i have to take car home now with just like that. I know it hard to believe but it was truth. xxxx man, I put in law sue for this dealer. anybody had any idea please welcome. Bad bad xxxx dealer Please carefull when you deal with this dealer. Special Roy Dyche manager this's guy is asssssh.... Thanks for reading. More

I've taken my 2008 M3 here several times for service because it is the only dealer close to my work. Each time, I've waited an inordinate amount of time just to see a service rep- and this is just oil, because it is the only dealer close to my work. Each time, I've waited an inordinate amount of time just to see a service rep- and this is just oil, filter and fluid regular maintenance under the BMW program. Today it was 45 minutes WITH AN APPOINTMENT, just for the service rep to take the mileage and accept the keys. Don't some independent shops actually change your oil in 30 minutes or less? Ridiculous that someone would have to wait 45 minutes to just drop off a car. It's not like we pay a premium for the brand or anything. The wait for a rep would not have been so infuriating had not others, arriving without an appointment, been serviced first. That defeats the whole purpose of making an appointment. When I asked if I could get the first available rep because I had to get to work, the response was "now that you have a 'hat', if I change it they'll get mad." So much for customer service. On a previous occasion, they couldn't even get my oil change done on the same day they had the car, so they had to pick me up in the shuttle and get me a loaner for the night. Just horrible customer service. I'm thinking it's worth the $50 or whatever to rent a car from another dealer to avoid this place. More

Do not buy a car from Philip Kahn South Bay BMW. He does not deal far. He treats you like I should be happy to be buying from him. If you catch his mistake which are not really mistakes you will pay thru th not deal far. He treats you like I should be happy to be buying from him. If you catch his mistake which are not really mistakes you will pay thru the noise. I got him at Bank Fee, Money Factor, Residual Value The Z4 30i at 10k is offered at a 66% Money factor 0.00008 or 0.0005 or 0.0001 but this one you have to have the best of credit. You can see it on BMW website lease for $499.00 More

If you're looking to buy a BMW in SoCal, go look for Grace Kim in Southbay BMW. She's a fleet manager and will get you if not the best, a good deal. I recently purchased a bmw 2009 328 coupe and had a Grace Kim in Southbay BMW. She's a fleet manager and will get you if not the best, a good deal. I recently purchased a bmw 2009 328 coupe and had a really good experience. First, i just recently finished college been working for about 1 year, didn't have much credit history. From the moment i first met her, she offered to sell me any car in the lot for invoice price, not a penny more. that was ok, but my financing app got declined 3 times, but she got her financing manager at the dealership involved and got me approved on the 4th try. I would normally think that they would charge me little more or raise the APR, but she didn't. She still sold me the car for invoice price and for advertised APR of 1.9%. I would assume all sales people would somewhat take advantage of the situation. Another thing, my dumb friend spills soda in the mid console( thank god it dind't touch the idrive)but i wanted to get it cleaned from the inside, disassemble the mid console. when i first called the service dep, some shady xxx rep told me he'll charge over $600. I called the fleet manager Grace Kim and explained my situation, and she freaked even harder than i did when i told her the estimate he gave me. She told me to bring in the car the same day, took me to antoher service advisor and told him that i was her son's friend, so take good care of him. He took a looke inside, moved somethings around and told me i don't really need to get it cleaned from inside, but if i wanted to, he'll charge $160. If you're looking to by a BMW, go ask for Grace Kim, fleet manager at SouthBay BMW and you will NOT regret it. More

I have been a customer of south bay for 3 years I have been impressed with their service every time. Whether I am purchasing a vehicle (this is my 2nd BMW) or taking my vehicle in for service the guys at been impressed with their service every time. Whether I am purchasing a vehicle (this is my 2nd BMW) or taking my vehicle in for service the guys at south bay find a way to go above and beyond. Darryl has been my advisor since I've been a BMW owner he's always found the best price for me and today he was able to save me more money. I couldn't get to my car today from the service department, he waited AN HOUR after closing and everyone went home on a SATURDAY night so I can have my car for the rest of the weekend, took care of all my paperwork, and my loaner . He could have gone home and didn't have to worry that I was going to have to pay for a loaner for 2 days but instead he stayed for me and all it cost me was a little fuel for the loaner. That's just not Service that's Excellent BMW Service I'm glad I am a BMW owner as is 2 other members of my family. Thanks Darryl for all your help and hard work! More

I recently had my 2007 BMW 530i serviced at South Bay BMW. From the moment I drove in to the moment I left, I felt like royalty. Kim Kelly and Richard Caicedo were the faces of the dealership for me. The BMW. From the moment I drove in to the moment I left, I felt like royalty. Kim Kelly and Richard Caicedo were the faces of the dealership for me. They were courteous, professional and communicated with me during every stage of the visit. There is no charge for scheduled maintenance which is part of my glee. However, the dealer is what made my experience priceless. By the way, 5 big flat screens, a full service cafe and an elegant boutique while I waited didn't hurt. More

This place is a rip!!! and the service writers must get a kickback for selling you crap you don't need like an extra brake fluid change, injection cleaning and if you don't buy the extra stuff they will make kickback for selling you crap you don't need like an extra brake fluid change, injection cleaning and if you don't buy the extra stuff they will make you wait for the free service until your service light comes on and your oil is sooooo thin and old you are adding enough oil to your car you could of paid for an oil change....this is ok if you lease it but if you own it you will have a xxx on your hands. they just want you to make it to the 50K or four year mark and then if you plan on keeping it you will pay out the you know what for the junk car they made for you by only changing once a year or every 20k. More

Best dealer experience I have ever had. Ellen Montgomery and her team at BWM in South Bay got me the car I wanted at the right price. They made the process and paperwork easy and quick. Couldn't be happie and her team at BWM in South Bay got me the car I wanted at the right price. They made the process and paperwork easy and quick. Couldn't be happier with my new convertible and I would recommend them to anyone looking for a great deal in this market. More

I was extremely impressed with the service department of South Bay BMW. Vatche Khedesian was my service advisor and he went out of his way to take special care of my car. I have never had a service advisor South Bay BMW. Vatche Khedesian was my service advisor and he went out of his way to take special care of my car. I have never had a service advisor in the 5 years that I have had my car that has treated me so respectuflly and with so much care. I live and work cnear both Santa Monica BMW and Beverly Hills BMW; however, neither have provided the same quality of work and care that I received from South Bay and from Vatche Khedesian. I will continue to go out of my way to take my car to South Bay BMW because the service there is simply unrivaled. Thank you Vatche for treating me like family! More

GREAT DEALER, GREAT SERVICE, GREAT ADVISOR (VATCHE KHEDESIAN). I was very pleased of the service I received at SOUTH BAY BMW (Torrance). I have owned many BMW's and have been to many BMW dealers and KHEDESIAN). I was very pleased of the service I received at SOUTH BAY BMW (Torrance). I have owned many BMW's and have been to many BMW dealers and I have to say SOUTH BAY BMW exceeded all my expectations. Both the dealer and my service advisor VATCHE KHEDESIAN were GREATTTTTTT. The dealer was clean and nicely organized and the service was immediate as soon as I got there. My service advisor VATCHE KHEDESIAN was very polite and nice; he took the time to answer all my questions and concerns and was very prompt at updating me, notifying me and returning all my calls. Not only will I %100 recommend SOUTH BAY BMW to all my friends and family, but I will also make sure they go see VATCHE KHEDESIAN for all their BMW needs... SOUTH BAY BMW IS A GREAT DEALER, VATCHE KHEDESIAN IS A GREAT ADVISOR AND THE SERVICE I RECEIVED COULD NOT HAVE BEEN ANY BETTER. I WAS %100 SATISFIED. THANK YOU SOUTH BAY BMW THANK YOU VATCHE KHEDESIAN More