South Bay BMW

It took them 2 days to check out the car. Dropped it off Mon 11AM and picked it up Tues 5PM. Took way too long just to check out the condition of the car. Also, as soon as I got back home there was a notice Mon 11AM and picked it up Tues 5PM. Took way too long just to check out the condition of the car. Also, as soon as I got back home there was a noticeable scratch on the front passenger side of the car. I went back to the dealership right away within 5 minutes, because I live about a mile away from the dealership. I went to talk to them about the issue and they told me that they weren't responsible. I saw security camera around the perimeter, so I asked them to check the camera because the scratch was big enough to be shown on the camera. However, they told me NO and call the cops and write a report if you want. I called the cops but told me that it was civil matter and couldn't help me out. My mom raised her voice because she became upset. The service manager came up to her and said, "I don't want to speak with someone who can't speak English correctly, and I never want to discuss this issue with you again" and walked inside. It made my mom feel like she was discriminated because she couldn't speak English well. It wouldn't have been a big deal if they just said, "Oh, it may have happened here. Let me go check the security camera and see if there was a scratch on the car before you left" but instead they treated us as if we were scam artists. More

This dealership is around the corner from my house. Months ago, when I was researching cars, I had gone by and Luke had helped me narrow down what I wanted. After that I'd done alot more research on t Months ago, when I was researching cars, I had gone by and Luke had helped me narrow down what I wanted. After that I'd done alot more research on the car I wanted and knew the price I was looking for, and the features. Fortunately South Bay had one in stock (in Hermosa) and the dealers allowed me to test-drive a bmw from Torrance their other lot, so I could test-drive the one I wanted back, which was really nice. They didn't pressure me with my decision, and gave me a good deal on the car. ( I had been to a couple of other dealerships as well) Both Ernie and Luke (who remembered me from before) were very honest about the car's features, and laid back, which I like. They didn't try to pressure me, and even bought me lunch. The next day I went back with a paperwork issue, Luke saw me in the showroom and went out of his way to go with me to finance and work it out, even though it was a busy day on the lot. I also appreciate the vip extras that South Bay BMW has, I will be using those free car washes alot. More

Just purchase a new 335i from South Bay BMW. Ok so here it is, If you are looking for a new or used car, the first thing you should do is find a car that you like, choice the options, etc and then you need it is, If you are looking for a new or used car, the first thing you should do is find a car that you like, choice the options, etc and then you need to call my sales guy, His name is Josh Avila @ south bay BMW. Nieces and most professional guy I have ever met. Very knowledgeable and will not pressure you. He will take the time to show you all your options. I buy and lease cars for almost 15 years and this buy far has been my best experience, you must go see Josh. Email him at Javila@southbaybmw.com or call him at 310.939.7300 and ask for him. Tell him Jason Andrews refer him. I love my New BMW!!!!! Thank you JOSH!!!!! More

My husband took the car for a change oil light then therecommmended the car needed some extra work that added up to 4800 Supposebly they changed the ratiator when we brought the car back the car was s therecommmended the car needed some extra work that added up to 4800 Supposebly they changed the ratiator when we brought the car back the car was smoking. We open the hood and water is coming out of a hose. Call the dealer sent a tow truck, we had to pay for the tow truck they said a hose needed to be change 600 more for their mistake now car is saying engine check when according to them everything had been change in the car. I'm ferrous I can't still believe how aweful they are. iS THERE ANYONE WE CAN CONTACT FOR THIS DEALER TO BE REVIEWED,,,,, More

I was extremely unsatisfied with my experience at South Bay BMW. I went in with the intention of leasing a 2011 128i. BMW's website listed a great lease offer of 329/month. I went in and told them I was in Bay BMW. I went in with the intention of leasing a 2011 128i. BMW's website listed a great lease offer of 329/month. I went in and told them I was interested in it and they refused to cut me a deal. They kept playing "funny" math and tried to pad the overall price/fees. I had to walk out. I am a very well informed customer and i felt they tried to take advantage of me, I am not sure why but I am in my early 30s and Latino. I hope that had nothing to do with it. I ended up calling a different dealer and got the lease offer. It's silly that I had to go through that with South Bay BMW. More

Kim always take care my my car needs. Cars are no cheap to maintain, but you get what you pay for. They do offer loaners with an appointment. Most people have to understand that they are not the only perso to maintain, but you get what you pay for. They do offer loaners with an appointment. Most people have to understand that they are not the only person driving a BMW in the LA area so sometimes yuo have to wait for an appointment. Go see them, they do care about who they are and how they do things. More

This dealer is a rip off. Tried to fraud BMW with work they did on my car that they never did. When i complained they proceeded to treat me horribly. Got to the point they asked me not to come back. I they did on my car that they never did. When i complained they proceeded to treat me horribly. Got to the point they asked me not to come back. I recomend you stay away from this service department. More

BMW promised to pay for rental, on service agreement. Service back in November, 2009. Apparently, BMW never paid bill, Enterprise rental took money out of account without so much as a call, letter, emai Service back in November, 2009. Apparently, BMW never paid bill, Enterprise rental took money out of account without so much as a call, letter, email that the bill was coming, needed to be paid, etc. Shocked, but not surprised. If they were the last BMW dealer on earth, I would take the manual and figure it out myself. More

Thursday night I spoke with the salesman who requested I drive down from Santa Monica to Torrance to purchase a 2007 530I; I agreed. Friday morning I left a message for the salesman "Achilles" that I would drive down from Santa Monica to Torrance to purchase a 2007 530I; I agreed. Friday morning I left a message for the salesman "Achilles" that I would be at the dealership that afternoon. Once I arrived at the dealership that day around 2pm, the car was not there nor was the salesman. Interesting enough, a different salesman was nice enough to try to put me in a 525I that cost 5K more than the car I originally came to see. Oviously a "Bait and Switch" tactic. The salesman "Achilles" didn't even care enough to call me back after I spent 2 hours (round trip) on the 405 - Friday traffic. Do not believe anything these people say or promise. More

OKAY SO THERES IS ALOT OF ANGRY PEOPLE WHO LOOOVEEEE TO GO ONLINE AND SMASH ON DELAERSHIPS BECAUSE THEY THINK THAT THEY WERE JIPPED OR BECAUSE THEY THINK THAT THE DEALER IS OUT TO GET THEM OR THE HAVE LIKE GO ONLINE AND SMASH ON DELAERSHIPS BECAUSE THEY THINK THAT THEY WERE JIPPED OR BECAUSE THEY THINK THAT THE DEALER IS OUT TO GET THEM OR THE HAVE LIKE MONTHLY MEETINGS OR SEMINARS ON HOW TO STEAL AND LIE TO THE CLIENT... LOL ITS RIDICULOUS!!! FIRST OF ALL IVE WORKED AT A DEALERSHIP BEFORE AND JUST LIKE WE ARE ALL HUMAN WE ALL MAKE MISTAKES AND LIKE  A BUSINESS THE EMPLOYEES IN THEM MAKE MISTAKES AS WELL .... TRUST ME  DEALERSHIPS ARE NOT ABOUT THAT .. ACTUALLY  TO THE DEALER IT IS VERY IMPORTANT TO MAINTANE THERE CLIENTS HAPPY AND  SATISFIED  A DELAERSHIP WOULD NEVER EVER DO SOMETHING WRONG ON PURPOSE OR LIE TO YOU ON PURPPOSE ALL OF THIS WITH THE KNOWLEDGE THAT  SOME OF US BMW OWNERS 'ARE' HARD TO WORK WITH... FROM THE VERY FIRST TIME I CAME TO THIS DEALERSHIP I WAS COMPLETLY IMPRESSED BY THE WAY THE DEALER LOOKED AND BY THE EMPLOYEES THAT WORK HERE I REALIZED THAT IT IS A REPUTABLE COMPANY AND THEY WOULD NEVER DO ANYTHING TO HURT THEIR SCORE.. THEY ALWAYS GO OUT OF THE THEIR WAY TO MAKE ME HAPPY  IVE NEVER HAD AN ISSUE WITH SOUTH BAY BMW.. I DID ONCE SEE A LADY GET ALL CRAZY AND LOUD  N YELL OVER THE FACT THAT SHE HIT A CURB AND THEN SAID  THE TIRE WAS DEFECTIVE THE WHOLE TIME  AND WANTED A 'FREE' TIRE PUT ON HER CAR. HOWEVER SHE HIT THE CURB.. LOL ITS PEOPLE LIKE THESE CLIENTS  WHO  GO ONE THESE TYPE OF WEBSITES AND TRASH DEALERS LIKE THIS AND MAKE THEM  LOOK BAD  THERE IS PRETTY MUCH NOTHING THAT THE DEALERS OR THE SERVICE PEOPLE CAN DO WHEN THEY HAVE MEAN CUSTOMERS WHO ARENT UNDERSTADING  I RUDE .. WHAT DO THEY  HAVE TO  DO ?,, GIVE AWAY FREE STUFF EVERYDAY .?.... JUST TO MAKE A MEAN CLIENT HAPPY .. IVE BEEN TO THIS DEALER A LOT AND  IVE SEEING AND HEARD STORYS ABOUT CLIENTS WHO ARE ALWAYS OUT TO GET SOMETHING FREE AND TRY TO LIE TO THE DEALER JUST TO GET AWAY WITH IT !..  I HATE MEAN PEOPLE... ITS A CAR FOR GOODNESS SAKE  THERE IS WORST THINGS THAT ARE HAPPENING IN THE WORLD  AND UR WORRIED ABOUT A MATERIAL THING... PISH POSH... GOOD LUCK PEOPLE...   I TOTALLY RECOMEND THIS PLACE  ... GIVE IT A SHOT! More