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South Bay BMW

Torrance, CA

3.5
1,226 Reviews

18800 Hawthorne Boulevard

Torrance, CA

90504

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1,226 Reviews of South Bay BMW

April 07, 2020

Willie Reyes is the only person I will work with I have worked with Willie for five years and wouldn't consider working with anyone else. He is a straight-shooter, polite, helpful and very respectful More

by Pam
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Willie Reyes
Apr 08, 2020 -

South Bay BMW responded

Hello Pam, Thank you for sharing your recent 5 star experience with Willie here with us at South Bay BMW. We are pleased to hear that your experience with him is polite, helpful and respectful. Thank you for being part of the South Bay BMW family for five years now! We hope that you stay safe and healthy!

March 09, 2020

I got scammed First, let me take full responsibility as to what happened to me. I knew what to look out for and it was my own fault. I am not going to name the sa More

by Sucker
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dante
Mar 10, 2020 -

South Bay BMW responded

Hello Cary, We are disappointed to hear about your recent experience with us here at South Bay BMW. We are sorry to hear that your leasing experience was not enjoyable and that you felt fooled. If you could please directly contact our customer service management team about this, we would like to do all that we can to earn your trust back and show you the type of customer service you deserve. We sincerely look forward to hearing from you! customerservice@mckennacars.com

Mar 10, 2020 -

Sucker responded

I did that. Your "Sales Manager," I believe his name was Christian but I could have that messed up, laughed at me and said "whatever." I have confirmed with Costco that I was scammed and not given the "Costco" price, even though you had my Costco membership information. I can confirm that Dante flat out lied to me on multiple occasions. ("this is the Costco price," "you will not be paying for 2 cars," adaptive headlights are now standard) This was entirely my fault but after five hours of high pressure manipulation you could have probably sold me a 2007 M5. Absolutely untrustworthy and unscrupulous behavior. I would advise anyone to avoid your dealership.

February 24, 2020

Worst Experience In 5 Years To whom it may concern, I'll start off by saying I have been a customer of South Bay BMW for more than 5 years. I never had an issue with any advis More

by RoyD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge Gonzalez
Feb 25, 2020 -

South Bay BMW responded

Hello Roy, We are disappointed to hear about your recent service experience with one of our service advisors here at South Bay BMW. We are sorry to hear that his communication with you was poor, and that his responses to your texts were short and non professional. We would also like to apologize that your car took longer than promised. However, we are glad to hear that Charlie was able to answer all your questions. If you could please directly contact our customer service management team about your experience with Jorge, we would like to do all that we can to help turn it around for the better. We look forward to hearing from you Roy! customerservice@mckennacars.com

February 22, 2020

Since adding Volvo to the Mini building the customer service has depleted horribly. I used to live bringing my mini to wash every Saturday and now it is a nightmare. There are too many customers to ha More

by Caryndl
Recommend Dealer
No
Employees Worked With
Unknown
Feb 25, 2020 -

South Bay BMW responded

Hello Caryndl, We are disappointed to hear about your recent service experience with us here at South Bay BMW. We are sorry to hear that you do not enjoy getting you MINI washed here. If you could please directly contact our customer service management team directly, we would like to change that and make your experience enjoyable again. We look forward to hearing from you! customerservice@mckennacars.com

February 13, 2020

Worst experience I ever had from a BMW dealership I’d like to bring my worst experience I had from your service team to your attention. The incident just happened today during receiving service from y More

by TY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge Gonzalez
Feb 18, 2020 -

South Bay BMW responded

Hello TY, We are displeased to hear about your recent service experience with us here at South Bay BMW. We are sorry to hear that you had an unpleasant experience, and apologize for your car not being washed. We have our team looking into this. If you could please directly contact our customer service management team directly, we would like to do all that we can to help turn your experience around for the better. We sincerely look forward to hearing from you! customerservice@mckennacars.com

January 30, 2020

I've always been happy with South Bay BMW. especially my service advisor Anderson Chowchilla. You can't imagine how resourceful and how comforting it is to know that your vehicle is being maintained strictl More

by spirit6799
Recommend Dealer
Yes
Employees Worked With
Anderson Chowchilla excellent service advisor!
Feb 11, 2020 -

South Bay BMW responded

Hello, thank you for sharing your recent 5 star experience with us here at South Bay BMW. We are thrilled to hear that Anderson has always taken exceptional care of you and your 3 BMW's. Thank you for making us your trusted dealership of choice, and for being part of the South Bay BMW family. We are here for you always. Enjoy every mile ahead in you Ultimate Driving Machine!

January 29, 2020

14 Year History w/South Bay BMW My service advisor Anderson Chinchilla is great to work with. Everyone at the service facility is friendly and good to work with and very attentive. More

by mamin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anderson Chinchilla
Feb 11, 2020 -

South Bay BMW responded

Hello, thank you for sharing your recent 5 star experience with us here at South Bay BMW. We are happy to hear that Anderson was great to work with, and that your experience was friendly and attentive. Thank you for choosing to service with us, and we are here for you anytime you need! Enjoy every mile ahead!

December 26, 2019

Steve Marx! Steve Marx! Steve Marx! He is the driving force behind this dealership and always has been! I would buy from nobody else! Thank you Steve! More

by BMW life
Recommend Dealer
Yes
Employees Worked With
Jason, Steve Marx
Dec 31, 2019 -

South Bay BMW responded

Hello, Thank you for sharing your recent 5 star car buying experience with Steve Marx here with us at South Bay BMW. We are thrilled to hear that Steve is the only salesman you would purchase a car from! Thank you for choosing us here! Enjoy the road ahead!

December 20, 2019

damaged a door during service and lied about it I brought in my BMW 535i for service to this dealership and they damaged a door. I did not notice the damage when I picked up the vehicle and when I i More

by NYCE350
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Grammer
Dec 24, 2019 -

South Bay BMW responded

Hello, We are disappointed to hear about your recent negative experience with us here at South Bay BMW. We are sorry that your door got damaged. If you could please report this to our customer service management team directly, they would like to do all that they can to help turn your experience around and get this resolved. We sincerely look forward to hearing from you! customerservice@mckennacars.com

December 14, 2019

South Bay BMW’s Steven Marx is why I keep coming back to the dealership. He is a trustworthy, professional expert and always works to ensure that my customer experience is exceptional. More

by Return Customer
Recommend Dealer
Yes
Employees Worked With
Steven Marx
Dec 17, 2019 -

South Bay BMW responded

Hello, thank you for sharing your recent 5 star experience with Steven here with us at South Bay BMW. We are thrilled to hear Steven is trustworthy, professional and provides excellent service every time. Thank you for continuing to choose us here! Enjoy every mile ahead!

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