South Bay BMW

Tried to order the 2014 BMW X5. The most prevalent mistake was that the sales manager made a mistake on interior color in entering the order which we pointed out and even called BMW North America to p mistake was that the sales manager made a mistake on interior color in entering the order which we pointed out and even called BMW North America to point out the mistake. Unfortunately, the mistake was never corrected and we had to cancel the order. Although the dealership says they have refunded our deposit, they have not. Other areas of poor customer service included: very poor communication and lack of appropriate paper work despite repeated attempts by my husband and I to facilitate good communication and to get the appropriate paper work. We have bought/leased 6 BMWs in the last 9 years from 4 different dealerships and have never had such poor customer service and follow-through. We will purchase our car somewhere else. Subsequent to the above review, I have received my deposit back. More

I could not be happier with my experience in getting a new 3-series at South Bay BMW. My salesman, "Coach" was extremely attentive to my needs regarding what I was looking for in a new vehicle, the deal new 3-series at South Bay BMW. My salesman, "Coach" was extremely attentive to my needs regarding what I was looking for in a new vehicle, the deal itself, and of my time. I decided on the vehicle I wanted during my lunch break and when I came back after work the car had been detailed and all the paperwork was ready for me to sign. I am a repeat customer as this is my second 3-series from South Bay BMW and I highly recommend them to anyone looking for a new or used BMW. In addition to a phenomenal sales staff, they have an excellent service department. More

Mark Brodkin now owes me TWO detail jobs. The first time they left my one of a kind historic concourse condition E31 outside overnight next to a series of sprinkler heads. THE DEALERSHIP NEVER MADE GOOD O they left my one of a kind historic concourse condition E31 outside overnight next to a series of sprinkler heads. THE DEALERSHIP NEVER MADE GOOD ON THIS PROMISE. the next time, they backed my special order 535 into a pole and it took months of pleading before they would take care of that. Last time I went there, they returned the car to me with grease smudges all over the interior, so I said never again. It gets worse for this dealership. All very avoidable too. Never thought I would find any place worse than Long Beach BMW, but this is it. And the zoo effect by the nonsensical porters is a total joke -- too many games. The guys in the Parts Department have always been great though. Brodkin's job apparently is to go around appeasing people without taking responsibility for anything - obviously it's about eliminating cost and liability for them, and customer satisfaction is not relevant. So this is now the worst BMW dealership I have experienced in my 20+ years of ownership and 35+ in the family. PS. we really used to like the Vasek Polak people - bought 3 cars from them and were loyal until the move. More

I just received my new X3 and am very excited. My salesperson Grace Kim is just amazing. I leased three cars and purchased one car with her for over 10 years. You will never feel like you are getti salesperson Grace Kim is just amazing. I leased three cars and purchased one car with her for over 10 years. You will never feel like you are getting ripped off because she is very honest and really cares about her customers. With my busy schedule at work, I had to handle everything over the phone and via email. She even delivered the car to my work. You will be very happy with her for your new vehicle purchase! More

Searched for a car online and found one in South Bay dealership. Coach responded to my email and was willing to provide me with details about the car and the sale process. We met at the dealership, he w dealership. Coach responded to my email and was willing to provide me with details about the car and the sale process. We met at the dealership, he walked me through the process and explained everything. More

I just bought a 2013 535i at South Bay BMW. I've been looking around quite a bit and South Bay had the car I wanted in stock. My salesperson, Damian "Coach" Watters, was very helpful all the way through looking around quite a bit and South Bay had the car I wanted in stock. My salesperson, Damian "Coach" Watters, was very helpful all the way through the process. He responded to my email within minutes and was a tremendous help during the purchase process. Without a doubt one of the easiest and quickest car purchases I've had in 20 years! Thanks to everyone at South Bay BMW for making it such a great experience! Patrick M Torrance, CA More

This was my very first time getting a new car and needless to say it was a little nerve wrecking.. Damien "Coach" Watters was the person who helped me and he turned it into a pleasant experience and needless to say it was a little nerve wrecking.. Damien "Coach" Watters was the person who helped me and he turned it into a pleasant experience and also got me a better deal than the other places I shopped! He also continues to follow up with me to make sure I'm happy.. thanks Coach - I do appreciate your help! Definitely see a long lasting relationship.. More

If your looking for a BMW at South Bay BMW remember this name, Milad! Milad is the most professional car salesmen ( Client Advisor in BMW lingo ) that I've ever come across. Milad is a straight shooter, name, Milad! Milad is the most professional car salesmen ( Client Advisor in BMW lingo ) that I've ever come across. Milad is a straight shooter, no xx from that guy. Even thou I was a pain in the butt at times haggling prices he did all he could to get me into the car I wanted. He will not pressure you like many people/places do, give you lines of crap try to sell you more than what you want, etc.. You go in ask questions he gives straight answers and that's it. My wife and I are very happy we met him. The car I wanted was no where around for a dealer trade so I had to order. I waited for a little over a month and Milad kept my production # pinned to his note board to check to see if any status has changed. He knew I was very excited and couldn't wait for my car so he kept me in the loop weekly ( which I enjoyed, to me that's service ) I now have my car and the experience waiting a month was long but knowing my man Milad was keeping me in the loop made it go by quickly. Thanks Milad and Chris for making this happen. I will def. be a returning customer! More

I took my BMW to this dealership after having such a horrible experience at the dealership closest to my house, and I couldn't be happier with this dealership! Each and every step of the process of havi horrible experience at the dealership closest to my house, and I couldn't be happier with this dealership! Each and every step of the process of having my car repaired, from making the appointment to dropping the car off, to the loaner car, to the actual repair, to paying for the repairs and picking the car up was consistently over the top professional and friendly! The repair was done correctly, the price was right, and the car was returned to me in amazing condition having received what seemed like a complete detail. My husband worked at another dealership from another manufacturer, and I'm used to the dealership environment. What I was not prepared for was to be treated like a V.I.P. at South Bay, as they don't know who I am or who my husband is. I have and will continue to send everyone I know who owns a BMW, no matter what model, to South Bay BMW. They have a system that works, cheerful, quick, professional, caring and accurate employees, and the prices are fair. Worth the drive! I'm so thankful they're here!!!! More

DO NOT BUY A CAR FROM EDDIE RAMOS!!!!!! DISHONEST! DISHONEST! DISHONEST! DISHONEST! DISHONEST! THE DEALERSHIP IS BAD, BUT EDDIE RAMOS IS THE HORRIBLE!!! HE SHOULD BE FIRED FOR HIS WAY!!! DISHONEST! DISHONEST! DISHONEST! DISHONEST! THE DEALERSHIP IS BAD, BUT EDDIE RAMOS IS THE HORRIBLE!!! HE SHOULD BE FIRED FOR HIS WAY!!! More