South Bay BMW

I recently purchased a vehicle from South Bay BMW and the service was excellent. We were greeted by Eleni Perry who was very attentive, helpful, and allowed the process of purchasing a vehicle very easy and service was excellent. We were greeted by Eleni Perry who was very attentive, helpful, and allowed the process of purchasing a vehicle very easy and comfortable. As for the rest of the staff, they also showed a great amount of kindness and friendliness. I would recommend anyone who is looking to acquire a vehicle to definitely visit South Bay BMW. More

I recently got a sexy, red-hot MINI Clubman, loaded with Sports Package, Premium Package and MINI Connected Package. You would never have thought that a station wagon could be so sexy. Obviously, you have Sports Package, Premium Package and MINI Connected Package. You would never have thought that a station wagon could be so sexy. Obviously, you haven’t seen my new whip. So, first things first, I “built” my MINI online, and wanted it exactly so. Finding the car that I designed was a whole different problem. You will soon learn that getting the MINI of your design is nearly impossible unless you are willing to wait 8+ weeks for the car to be manufactured and delivered. If you can be flexible (which I am not), you will be more likely to find a car on a local lot. So, if you are not willing to wait, be ready to give over on the leather seat. Not only am I stubborn about my “requirements” in a new car, I’m a bargain shopper. So, I called around several dealers and even employed car buying services available online. It took a great deal of effort, but I got the ballpark range of the expected sale amount. Then, my brother saw how long it was taking me to find a car and mentioned that I should contact the sales person who sold my mom her X5. Great idea. After all, it’s the same company. Grace Kim with South Bay BMW came into picture. She got a list of my “requirements,” and did her homework. She came back with several options available within relatively close range. They didn’t match my requirements 100%, but they were as close to my design as I could find. Unlike some dealers, who tried to sell me the most basic line solely based on the preferred color, or those who tried to coerce me into ordering a custom made car to be delivered in 8+ weeks, Grace saw the whole list of my requirements and quickly realized that I want a well loaded package and found me several options that I could seriously debate over. Smart girl. After I decided on the car, the price nego was a breeze. She knew I did my homework and was quick enough to get to the bottom line. If she harassed me over a few dollars at that juncture, I would have walked out, no matter how much I liked the car and appreciated her savvy research. Unfortunately, the whole car buying experience was not without a glitch. My new sexy ride came with a scratch on one of the windows. It wasn’t the kind that one could buff out. It’s no big deal, but it did bother me. I demanded that Grace do right by me and we explored some options on how South Bay can make me feel better. South Bay even offered to replace the whole window, but that would be a waste of resources. I said I would rather we add value to the car by installing an accessory. South Bay didn’t see it that way at first, but I think Grace came through for me and I got the accessory part I wanted. It was kind of nice to have the sales person on your side and making your case for you. A couple of final points about Grace. She is a BMW person, so she doesn’t know MINI as well as her X5’s, but that’s no big deal. The show rooms are so close together, I was able to explore the MINI and MINI sales reps. Despite this shortcoming, she made the whole transaction as convenient for me as possible. For example, she had the car delivered to my office to accommodate my busy schedule. She recommended and negotiated the care/warranty packages with the finance guy (Peter Gianakakos) herself, so I didn’t have to do much but hand over my credit card and put down my signatures. (Peter is quite a gem himself – easy going and accommodating.) She kept me posted on the transaction procedure and delivery of the car through the preferred method of communication – texting. All in all, despite a couple of glitches (which were outside South Bay and Grace’s control), a very satisfying experience. Finally, my review would not be complete if I didn’t add that the service guys are fantastic at MINI. Very much in communication with you and accommodating. Jesus Orta took care of all my questions and concerns from making an appointment, keeping me posted on the progress of the service, getting me the loaner so I can explore other MINI options, and picking up the car in its sparkling condition. It’s kind of nice to have your service agent come rushing out the door to greet and help you despite that you are already being helped by other rep. More

Best car buying experience out there. Coach & Chris are a pleasure to work with. Just bought my 2nd car and couldn't be happier. South Bay BMW is the best. are a pleasure to work with. Just bought my 2nd car and couldn't be happier. South Bay BMW is the best. More

Picked up my brand new 2014 BMW 328d today and I can't even start to tell you how Awesome my experience was at South Bay BMW. The best Client advisor ever Damien (Coach) Watters and making the deal can't even start to tell you how Awesome my experience was at South Bay BMW. The best Client advisor ever Damien (Coach) Watters and making the deal all come together was Chris Boesen. If you have any doubt that buying a new vehicle is a bad or harsh experience, come to South Bay BMW and ask for Coach. He not only know the vehicles, he cares about your needs. He listens to what you want, and makes sure he does everything in his power to make it happen! Not only a Great Client Advisor, but a Great Man, Husband Father & Family man who cares about his Guest's just as much!! Thank you Coach and Thank you South Bay BMW. You have a new customer for life. More

The attention and speed of service was excellent! Grace Kim has shown us her professionalism and care for us to select the perfect car and gave us information on financing and answered all of our questions Kim has shown us her professionalism and care for us to select the perfect car and gave us information on financing and answered all of our questions we were inquiring about in a very timely manner. We walked in just to find out if we should buy but ended up buying our new BMW 535i with the help of Grace Kim. Quality of service was excellent. More

Thorough, fair, positive attitude, loves his cars, and clearly likes people. Easy and fun to work with. Felt good to seal a deal with him. clearly likes people. Easy and fun to work with. Felt good to seal a deal with him. More

Tried to order the 2014 BMW X5. The most prevalent mistake was that the sales manager made a mistake on interior color in entering the order which we pointed out and even called BMW North America to p mistake was that the sales manager made a mistake on interior color in entering the order which we pointed out and even called BMW North America to point out the mistake. Unfortunately, the mistake was never corrected and we had to cancel the order. Although the dealership says they have refunded our deposit, they have not. Other areas of poor customer service included: very poor communication and lack of appropriate paper work despite repeated attempts by my husband and I to facilitate good communication and to get the appropriate paper work. We have bought/leased 6 BMWs in the last 9 years from 4 different dealerships and have never had such poor customer service and follow-through. We will purchase our car somewhere else. Subsequent to the above review, I have received my deposit back. More

Back in March of this year, I had a bad service experience with South Bay Mini. It was escalated up to Mark Brodkin Vice President or South Bay Mini, and he begged me to give them another chance at experience with South Bay Mini. It was escalated up to Mark Brodkin Vice President or South Bay Mini, and he begged me to give them another chance at service. Against my better judgement, I made an appointment for October 29th because several items had to be repaired on my vehicle. The advisor was nice and the service seemed smooth until I was told several items where on backorder and that my oil pump control solenoid needed to be repaired because it was leaking. She told me that they would need my vehicle for at least a day. I asked her to keep me posted when the parts were in so they could do everything at once. Over two weeks passed and they claimed that front mats were still on backorder but could do everything else. I called Tammy Hernandez and said it is an hour each way for me to come down again to do a half job. She offered to pick up my vehicle and drop me a loaner on November 14th. I told her that day would not work and that I cannot be inconvenience any longer. She said the only other choice was the following week but that she would get back to me. On November 11th, I received a call from Mark Brodkin and Tammy Hernandez on a conference call. I explained the situation to both and Mark Brodking promised to call me the next day (November 12th) by 5PM. Waited all day for Brodkin to call so I could get the vehicle serviced. At 5:15PM I called another Mini dealer (Universal Mini) to see if the floor mats were in fact backordered. The parts manager said they were not and that I can come and pick them up as he was familiar with the problems with them. He said he would leave them with his assistant as he was leaving for the day. At 5:35PM I picked up the floor mats and they kindly installed them. I dropped my vehicle off at the service desk and asked them to perform all necessary service as South Bay didn't. They smiled and said they get several customers per month who had customer service issues at South Bay Mini. At 5:54Pm Mark Brodkin finally called but I missed his call that stated he would call me later. I returned Mark Brodkin's call a few minutes later but missed him. Called Tammy Hernandez on her cell phone and explained to her my dissatisfaction with South Bay Mini's lack of urgency to provide descent customer service. She told me she would speak with Mark Brodkin and call me today (November 13th). At 11:23AM November 13th, I received a call from Mark Brodking and Tammy Hernandez again on conference call. Mark Brodkin was unwilling to discuss South Bays failures and primitive so called customer service and went on to accuse me lying about leaving messages for Kim (Kelley) Skovold Service Manager regarding a BlueTooth issue back in March. In the middle of the conversation Brodkin started patronizing me and my family and that they could no longer satisfy me as a customer. I told him that he and his staff had an EPIC FAIL in Customer Service and that he was trying to turn things around and accusing me of making things up. He was in fact making excuses for his falures as a manager. For the record, Kim Kelley Skovold did get two calls from me back in March of 2013, in fact she called me on November 11th to discuss my review of her and her department on this very website. Seven months after the fact? She must be kidding. Not only I left her messages in march I stopped by and also called Jeremy Guenther. Never a response from either. I have phone records to prove all of the above and will provide for a personal apology by Peter Boesen and Mark Brodkin. Also left messages for Peter Boesen but according to gate keepers like Brodkin "he doesn't get involved on this level". Well, may be that is the problem with this culture of substandard customer service. More

I could not be happier with my experience in getting a new 3-series at South Bay BMW. My salesman, "Coach" was extremely attentive to my needs regarding what I was looking for in a new vehicle, the deal new 3-series at South Bay BMW. My salesman, "Coach" was extremely attentive to my needs regarding what I was looking for in a new vehicle, the deal itself, and of my time. I decided on the vehicle I wanted during my lunch break and when I came back after work the car had been detailed and all the paperwork was ready for me to sign. I am a repeat customer as this is my second 3-series from South Bay BMW and I highly recommend them to anyone looking for a new or used BMW. In addition to a phenomenal sales staff, they have an excellent service department. More

Mark Brodkin now owes me TWO detail jobs. The first time they left my one of a kind historic concourse condition E31 outside overnight next to a series of sprinkler heads. THE DEALERSHIP NEVER MADE GOOD O they left my one of a kind historic concourse condition E31 outside overnight next to a series of sprinkler heads. THE DEALERSHIP NEVER MADE GOOD ON THIS PROMISE. the next time, they backed my special order 535 into a pole and it took months of pleading before they would take care of that. Last time I went there, they returned the car to me with grease smudges all over the interior, so I said never again. It gets worse for this dealership. All very avoidable too. Never thought I would find any place worse than Long Beach BMW, but this is it. And the zoo effect by the nonsensical porters is a total joke -- too many games. The guys in the Parts Department have always been great though. Brodkin's job apparently is to go around appeasing people without taking responsibility for anything - obviously it's about eliminating cost and liability for them, and customer satisfaction is not relevant. So this is now the worst BMW dealership I have experienced in my 20+ years of ownership and 35+ in the family. PS. we really used to like the Vasek Polak people - bought 3 cars from them and were loyal until the move. More