South Bay BMW

Coach Watters is the salesperson you have to meet Sorry it took so long to write this review. Just got busy. My wife and I were having breakfast at Norms which is across the street from South Bay BMW. Sorry it took so long to write this review. Just got busy. My wife and I were having breakfast at Norms which is across the street from South Bay BMW. We owned a 5 series when my son was 10 years old and he preferred to ride in our Odyssey because of the DVD. He's a teenager now, so the wife wanted to get back into a BMW because she liked the performance. We finished breakfast and decided to sneak a peek before South Bay BMW opened to avoid the pressured sales pitch that usually comes with car shopping. Surprise! Coach Watters was just walking into his office and greeted us with a friendly smile. He asked if we needed any help and we told him that we were just looking around. He told us to continue to look and he will be right back if we had any questions. He returned and walked around with us showing us the different 3 series that were available. He was very courteous and professional and informative and not pushy. My wife saw a car and asked if she could test drive it; he returned with the keys and my wife decided on a different car. He went to get the other keys and even before we left the parking lot he explained all of the features in detail which I thought was unusual for a salesperson to share that much information with just an initial test drive. He asked if we drove the freeways and she said yes, so he let her drive the freeway to feel what the car can do. On the way back he showed us in the parking lot what the turning radius was and the wife fell in love with the BMW all over again. He even picked us up after we traded in our car down the street. Talking about going the extra mile that's why I'm glad Coach was our salesperson. Even after the sale he called to check in with us to make sure everything was going good. A shout out to the Genius team for coming to our house to program the garage remote. Thanks, Charlie & Stacey H. More

Coach Watters made it easy for me to get a great car! This was by far the easiest car buying process that I have experienced thanks to Coach Watter's professionalism. I spent a ton of time reviewing the This was by far the easiest car buying process that I have experienced thanks to Coach Watter's professionalism. I spent a ton of time reviewing the car that I wanted and then drove down to South Bay BMW for a test drive. Coach was great, new his product and answered every question I had about the car. The thing that impressed me the most was how he dealt with my Wife. My wife cannot stand the car buying process and was asking a ton of questions...Coach was great and understood that she was the decision maker and made her feel as though Her questions and concerns were important and he treated her with priority. I also want to mention that the Finance department was excellent - it was the quickest, easiest process that we have ever had. I recommend Coach Watter's wholeheartedly. More

M3 Powah! Thanks Coach, your the man! He got me off the bench and into the game. My first BMW and an M3 at that. Straight talk, no b.s and just a good guy. Just Thanks Coach, your the man! He got me off the bench and into the game. My first BMW and an M3 at that. Straight talk, no b.s and just a good guy. Just a great group of people that works their. Best experience purchasing a car by far. More

Great Experience - thanks Coach! My husband and I leased 2 BMWs from South Bay upon arrival to Los Angeles from NYC. We worked with Coach remotely from NYC and he was fantastic! Ser My husband and I leased 2 BMWs from South Bay upon arrival to Los Angeles from NYC. We worked with Coach remotely from NYC and he was fantastic! Service was perfect, as were our cars upon arrival :) Everything about the experience was great, from Coach to Chris in the leasing department. We couldn't be happier with our cars and will definitely be working with South Bay for any future needs. More

Never in my lifetime.. Did I expect to walk out with my dream car! I stopped by So Bay BMW after a meeting with another dealership in Gardena. I was greeted by Chris who imm Did I expect to walk out with my dream car! I stopped by So Bay BMW after a meeting with another dealership in Gardena. I was greeted by Chris who immediately asked what brought me to the dealership. I was "just looking" honestly told him I didnt want to waste his time. He showed me a few used vehicles before introducing me to Coach. I intended to buy a used vehicle (Honda or Toyota) that day. Coach allowed me to test drive an X3 & 528i for kicks before we sat down to look at the used car inventory in the system. Never in my wildest dreams did I expect to receive an offer on a new car LOWER than the quote is received from the dealer in Gardena for a used car!! I'm a proud owner of a 2014 528i thanks to the fabulous sales team at So Bay BMW! I will recommend Coach, Chris and the dealership to everyone I know in the market looking for a new or used car!! More

Good buying experience, but bad service experience I feel bad about writing this because I actually had a very good experience buying my car from South Bay. Unfortunately, the service experience was ve I feel bad about writing this because I actually had a very good experience buying my car from South Bay. Unfortunately, the service experience was very poor, not at all what I would expect from BMW. I have worked with several in the past and but this shop seems to be very poorly managed. It took half over half an hour to check the car in for a simple service. Then my service rep tried to up-sell me on an alignment and wheel balance, which was "on sale" for $600! Not covered by warranty due to possible road hazards. A reputable tire store will do the exact same service for $120 - they tried to ding me for a 500% markup. Then, they ran out of courtesy vehicles, so they sent me next door for a rental car - a stripped down tomato red Chevy Impala. Nice! Bottom line - ok to buy the car from them, BUT get it serviced elsewhere! More

They screw up your trade-in, and they will not return calls They are so friendly and nice until you sign the agreement, but once it is signed, they will not return your call ever! I traded in my car, but they d They are so friendly and nice until you sign the agreement, but once it is signed, they will not return your call ever! I traded in my car, but they did not do transfer right, so I get notice from DMV and franchise tax board. The worst thing is they will not get back to me. More

Overpriced service of vehicles Beware of overpriced service. If you get a quote, suggest you get another estimate at Alexander, Long Beach, or McKenna. Makes me not want to buy Beware of overpriced service. If you get a quote, suggest you get another estimate at Alexander, Long Beach, or McKenna. Makes me not want to buy another BMW. More

Stopped by to look around and walked out with 2 vehicles! My daughter and I stopped by South Bay BMW to just take a look. As my daughter was talking to salesman Al about the vehicle she wanted to see, I sai My daughter and I stopped by South Bay BMW to just take a look. As my daughter was talking to salesman Al about the vehicle she wanted to see, I said Hello to Coach Watters. To make a long story short, I told Coach Watters that I would LOVE to have a BMW but it never crossed my mind to get one (especially that day). Coach Watters and Al made my daughter (who ended getting the X5); and myself (with the 328i) an offer we couldn't refuse! They got us an incredible deal and the whole process was an enjoyable experience. We even called up my daughter's friend who had a BMW coming up for a lease. Coach worked his magic and she ALSO walked out with a new 328i. Needless to say, the professionalism shown by Coach and the staff at BMW will make us customers for life! If you are looking for a vehicle, give Coach a call and it WILL happen! Thank you More

Coach was great to work with! I told him what I wanted and he already had the car I wanted waiting. He was able to work with me to get a price I could work with. If you're looking to get a new BMW, go see and he already had the car I wanted waiting. He was able to work with me to get a price I could work with. If you're looking to get a new BMW, go see Coach! He is very friendly and he will take care of you. More