South Bay BMW

Irresponsible Dealer I leased a 2014 328i from South Bay BMW. When the car was one week old, they examined one of the tires for potential defects. Fast forward to last wee I leased a 2014 328i from South Bay BMW. When the car was one week old, they examined one of the tires for potential defects. Fast forward to last week, I was rotating tires and found that South Bay mechanics tightened the one wheel so much that I could not break loose the bolts. The other three wheels came off easily. I took the car to South Bay and the service adviser ignored my complaint. He told me that they will charge $106 for rotating tires and did not bother to look at my maintenance records to verify my complaint. I left and took the car to another mechanic I trust. My mechanic had to use a 3-foot long breaker bar to loosen the stuck wheel. If a dealer cannot change a tire/wheel correctly and do not have the courtesy to look through maintenance records for a one year old car under factory warranty, they do not deserve my (or your) business. More

sold a certified BMW i650 with bad breaks, tires, horrible Beware of this BMW location, the manager Steve Marx and his sales people (George Ledesma and Jeff Carter) will lie and tell you everything you want to Beware of this BMW location, the manager Steve Marx and his sales people (George Ledesma and Jeff Carter) will lie and tell you everything you want to hear but once they will sell you the car they will not care about you if you will have some issues with the car, they sold us a certified BMW i650 with bad breaks, tires, and provided a horrible service, don’t buy a car from this place, be smart and buy from somewhere else. More

Rip Off Service This is my third BMW dealership due to moving. DO NOT take your BMW to this dealership. Outside the warranty you will be ripped off, and that’s sayin This is my third BMW dealership due to moving. DO NOT take your BMW to this dealership. Outside the warranty you will be ripped off, and that’s saying it lightly. If you are still within the warranty you will be constantly fighting with the commissioned service advisors on covered items. EVERYTIME I took it in I had to fight with the service advisor. 3 out of 4 times I had to pull out the warranty paperwork, Call BMW and had them explain that items were covered. They finally agreed and repaired it but every time I went in for warranty work they wanted to charge me $1000 for something that was wrong. Most people would just pay. Even one of the BMW customer service people said that they shouldn’t be doing that. Forget about taking it after the warranty. I took it in since my check engine light was on and my car was barely running. According to the service advisor, since my car was over 100,000 miles I had to do some routine maintenance work. When the service advisor called me back he said the repairs would total $8,245. That was just for routine maintenance. I asked the guy why I would spend that much on a car that is barely worth $10K. I had to get my spark plugs changed and coil since it wasn’t running right. $1,600 to change the coil and 6 spark plugs. The spark plugs themselves were $650 for 6. Bosch plugs are $70 for 6. The coil was $600 . Again a bosch one, $125. Funny thing is the next day I got a call asking about my service. I said it was too expensive and I asked why the spark plugs were so expensive. She said that the service manager would call me back. No call back probably because the guy knows it was a rip off. AVOID this dealership. More

Pleasant and effective I need a car and don't have too much time to spend. I gave Coach my criteria and he got the ball rolling immediately. He is proactive and prompt with I need a car and don't have too much time to spend. I gave Coach my criteria and he got the ball rolling immediately. He is proactive and prompt with follow-up. Within 48 hours I found my car and feel good about my decision. Coach is always available to answer any questions and responsive, you will not be disappointed with him! Julia was also great and pleasant to work with. More

Great Experience Coach was great to work with, available to us with our limited schedule, and made the entire process very efficient. Got exactly what I wanted. Love Coach was great to work with, available to us with our limited schedule, and made the entire process very efficient. Got exactly what I wanted. Love my new BMW! More

Happy Customer Car buying can be stressful and I felt that @ South Bay BMW they really try to get you what you want not what they want to sell, and they went above a Car buying can be stressful and I felt that @ South Bay BMW they really try to get you what you want not what they want to sell, and they went above and beyond that to help me with my personal difficulty in choosing the right car. Alex searched and searched for the things I was looking for and really guided me on what I needed and what I really could live without and Lelette patiently showed me at least 10 cars and talked threw all the options and narrowed it down to the "one" very helpful. Julia the manager was amazing, you just end up loving her, she completely understands all your concerns, yes trying to sell cars which is her job, but not pushy which I personally run from, just the right amount of nudge I personally needed to get all my fears out of buying a luxury vehicle. I went to several places and and it became stressful but by far this was the best, they had the most cars to choose from also so you didn't have to run between dealers. I'm someone that does my homework, which means I went to most of the other bmw dealers too. I live right down the street from a BMW dealership but choose Southbay and I'm glad I did. More

New 428i Coach and Alex at South Bay BMW was great. Coach worked with me through all of my questions and took me through several hours of looking at cars and Coach and Alex at South Bay BMW was great. Coach worked with me through all of my questions and took me through several hours of looking at cars and options before I found the right one. Both him and Alex got me a great deal that we were both comfortable with. Overall this was a great experience. More

New 528i Just drove home in a 2014 528i, with all the extras that I was in the market for, in a business class 4 door sedan. My purchase experience was the bes Just drove home in a 2014 528i, with all the extras that I was in the market for, in a business class 4 door sedan. My purchase experience was the best of the various dealers that I sought out for this purchase. I gave Damien " Coach" Watters our target price of where we needed to be to close a deal. I will say that he did his job, Most Excellent I do add. to work very hard to get the best deal available for the BMW we were in the market for. I have had salespersons put some number together and then go to the higher up's for approval , and they were not able to come through. the Coach knows his product and client base very well. I would recommend south Bay BMW as you first and best source for your first BMW or your next BMW More

Purchase and Service My experience in purchasing two CPO vehicles has been very good. The most recent transaction was in Nov. 2014 with Coach Watters as the salesperson. My experience in purchasing two CPO vehicles has been very good. The most recent transaction was in Nov. 2014 with Coach Watters as the salesperson. He was friendly, helpful and was not high pressure. The Finance Department was also easy to work with, and did not try to hard sell extended warranties, etc. My past experiences with the service department and ownership have not gone so smoothly, but not that much different than Long Beach BMW, or probably any other BMW dealer. Excellent service comes at a price, with excessively high cost of labor and parts as compared to competent independent mechanics. When I wrote a letter of complaint about a specific instance where I felt that I had been treated unfairly by the serve department, no one bothered to contact me. I will go to the service department if I feel that the work required is beyond the scope of my mechanic, but not for routine issues. The Parts Department is very helpful, pleasant and professional. I have loved my BMWs (4 to date), but they come at a price...in more ways than one. More

"Great & Prompt Customer Service " South Bay BMW should be Proud & Pleased to have a service employees like Mr. Robert Ibarra and Service Manager Kim Skobold for being professional and South Bay BMW should be Proud & Pleased to have a service employees like Mr. Robert Ibarra and Service Manager Kim Skobold for being professional and helpful with their service customers needs, i've been to other BMW Dealership Service but, i never seen or experience an extra ordinary profesional very friendly customer service they have provided me when i brought my BMW 328i for service @ their service drive. You can feel right away that their main goal is 100% Pure Customer Satisfaction and nothing else. This treatment i experienced i believe that their Great Customer Service should be a perfect pattern to all BMW Service Center and i'm very confident that this experienced i had will set a good example to everyone that no other Bmw Dealership Service Center can provide or do the same thing and i can recommend to my entire family & friends and to everyone i know that 'South Bay BMW is the #1 BMW & Mini DEALERSHIP in Los Angeles Area.... More