South Bay BMW

Horrible experience in PURCHASING a car at this dealship The sales rep 9Stan) made an appointment with us but when we walked in we were pushed to work with another sales rep (Al) who was terrible. We called The sales rep 9Stan) made an appointment with us but when we walked in we were pushed to work with another sales rep (Al) who was terrible. We called the previous rep (Stan) who upon answering the call agreed to attend us at a particular time but when we showed up, he was not present and we were stuck talking to Al again. SO IF YOU EVER PLAN TO BUY A CAR, PLEASE USE ANOTHER DEALSHIP AS ALL THE SALES REP'S AT SOUTH BAY BMW ARE SUPER ARROGANT AT ATTEND TO YOUR NEEDS. Also, if you do not pick a car from their inventory or buy it on the first day itself, they basically do not want to work with you. More

horrible service after you buy the car i bought my $110,000 car here and it was basically a lemon. My car has been in repair for over 10% of the time I have owned it. I have tried multipl i bought my $110,000 car here and it was basically a lemon. My car has been in repair for over 10% of the time I have owned it. I have tried multiple times to communicate with management about this issue and my complaints have basically fallen on deaf ears. I wouldn't buy a car here because ultimately you need to service it here and the service department is incompetent. I have brought my car in multiple times for the same issue, that the service department has failed to address. they call their service "VIP" but they certainly don't treat you like it. More

Terrible service . They forgot to put my engine cover back on, forgot to check oil, and I had to return my car 5 minutes after driving off because they didn't fix it c . They forgot to put my engine cover back on, forgot to check oil, and I had to return my car 5 minutes after driving off because they didn't fix it correctly the first time. Do not take your car to get serviced here. More

Amazing Experience I just bought a 528i and it was an amazing experience!! I shopped around at other dealerships but South Bay BMW offered the best selection and was the I just bought a 528i and it was an amazing experience!! I shopped around at other dealerships but South Bay BMW offered the best selection and was the most competitive in price. From the moment I walked into the dealership and met my advisor Milad Batoulie, I knew it was going to be a great time. It felt like I was buying a car from a friend who was looking out for my best interest. He was patient and showed me several cars until I narrowed it down to the one that was best for me. Steven the manager was just as friendly and helpful in making my transition into finance as smooth as possible. I really enjoyed speaking with Finance Mgr.Javier Suguimizu, he explained everything in detail. Over all it was an amazing experience shopping for a car at South Bay BMW. If you are looking to lease or buy a BMW, I suggest you contact Milad Batoulie. He has an upbeat personality, a great attitude and a helpful nature. More

Irresponsible Dealer I leased a 2014 328i from South Bay BMW. When the car was one week old, they examined one of the tires for potential defects. Fast forward to last wee I leased a 2014 328i from South Bay BMW. When the car was one week old, they examined one of the tires for potential defects. Fast forward to last week, I was rotating tires and found that South Bay mechanics tightened the one wheel so much that I could not break loose the bolts. The other three wheels came off easily. I took the car to South Bay and the service adviser ignored my complaint. He told me that they will charge $106 for rotating tires and did not bother to look at my maintenance records to verify my complaint. I left and took the car to another mechanic I trust. My mechanic had to use a 3-foot long breaker bar to loosen the stuck wheel. If a dealer cannot change a tire/wheel correctly and do not have the courtesy to look through maintenance records for a one year old car under factory warranty, they do not deserve my (or your) business. More

sold a certified BMW i650 with bad breaks, tires, horrible Beware of this BMW location, the manager Steve Marx and his sales people (George Ledesma and Jeff Carter) will lie and tell you everything you want to Beware of this BMW location, the manager Steve Marx and his sales people (George Ledesma and Jeff Carter) will lie and tell you everything you want to hear but once they will sell you the car they will not care about you if you will have some issues with the car, they sold us a certified BMW i650 with bad breaks, tires, and provided a horrible service, don’t buy a car from this place, be smart and buy from somewhere else. More

Rip Off Service This is my third BMW dealership due to moving. DO NOT take your BMW to this dealership. Outside the warranty you will be ripped off, and that’s sayin This is my third BMW dealership due to moving. DO NOT take your BMW to this dealership. Outside the warranty you will be ripped off, and that’s saying it lightly. If you are still within the warranty you will be constantly fighting with the commissioned service advisors on covered items. EVERYTIME I took it in I had to fight with the service advisor. 3 out of 4 times I had to pull out the warranty paperwork, Call BMW and had them explain that items were covered. They finally agreed and repaired it but every time I went in for warranty work they wanted to charge me $1000 for something that was wrong. Most people would just pay. Even one of the BMW customer service people said that they shouldn’t be doing that. Forget about taking it after the warranty. I took it in since my check engine light was on and my car was barely running. According to the service advisor, since my car was over 100,000 miles I had to do some routine maintenance work. When the service advisor called me back he said the repairs would total $8,245. That was just for routine maintenance. I asked the guy why I would spend that much on a car that is barely worth $10K. I had to get my spark plugs changed and coil since it wasn’t running right. $1,600 to change the coil and 6 spark plugs. The spark plugs themselves were $650 for 6. Bosch plugs are $70 for 6. The coil was $600 . Again a bosch one, $125. Funny thing is the next day I got a call asking about my service. I said it was too expensive and I asked why the spark plugs were so expensive. She said that the service manager would call me back. No call back probably because the guy knows it was a rip off. AVOID this dealership. More